Technology Specialist

Profile

Customers:
Primary customers will be the site personnel in the office and manufacturing areas. Key stakeholder and working relationships will be established with engineering, infrastructure, and the business depending on the assignment and project scope.

Reports:
The incumbent works the ITS Infrastructure Coordination & Delivery Manager and may take functional work direction from others at the facility.

General Duties:
Supports operational maintenance of local data center and site IT infrastructure and evaluates feature and functionality changes within this environment.
Provides operational support to the Mill related computer systems and installed applications, resolves minor infrastructure problems and escalates higher impact issues.
Leads the planning and execution of Mill infrastructure implementation projects.
Performs site IT administration support, requests new employee accounts (LAN, email, etc.), provides IT on-boarding training. Procures IT infrastructure components according to KC established procurement process.
Network Support Installs and supports network equipment with assistance from Network Operations team.
PC Support Handles site specific help desk problems that require an office/desk visit.
PC Deployment Performs imaging on new PCs including software installation.
Unified Communications support Installs and UC equipment with assistance from UC Operations team.
Server Support/Maintenance Plans and performs maintenance activities with assistance from the Server team as needed.
Manage multi-function device and printer fleet Procures and provides basic support, escalates issues to printer vendor.
Surplus Coordination Documents and coordinates IT hardware surplus equipment process for inventory purposes.
Manages and coordinates local Infrastructure vendors work at site.
Provides education to Mill users on KC available technologies and their proper use. Manages communication plan for new technologies implementations.
Seeks out and relays to management and to other ITS team member's future technology recommendations. Also, serves as coordinator for recommendations by the other ITS team members.
Maintains site ITS Business Continuity Plan.
Maintains 1 - 3 year ITS plan.
Ensures that the LAN and related computer systems are in compliance with established control procedures.
Demonstrates a commitment to quality performance through personal example by adopting a customer-based philosophy in the level of service provided.
Demonstrates an analytical and systematic approach to problem solving.
Facilitates collaboration between stakeholders who share common objectives.
Rapidly absorbs new technical information and applies it effectively.
Support, configure, and trouble shoot Manufacturing specific applications.

Basic Qualifications:
College Associated Degree
5 years of relevant experience with demonstrated skills or 7-9 or more years of applied experience with demonstrated skills described defined below. Troubleshooting and solving basic computer issues, familiar with Windows XP/7/10, Windows 2003/2008 Server, SQL Server 2003/2008, Cisco Networking, LAN networks, Wireless networks, Firewalls, Microsoft Office products, Skype for Business, SharePoint, smartphones and tablet (IOS, Android).
Ticketing system management for Incident and Request tracking (i.e.: Service Now)

Customer Expectations:
Carry out all work safely. Adhere to plant security policies.
Carry out assigned tasks in a timely, diligent, and professional manner.
Establish proactive, confidence-inspiring client and support team relationships to ensure support, maintenance and project work meet business goals.
Contribute to an environment in which all team members are respected regardless of their individual differences and are motivated to improve both their individual and team contributions to achieve desired business results.
Communicate to local management and staff in non-technical terms.
Adherence to Kimberly-Clark standards and procedures.
Be able to work outside of business hours when required.
Be On-Call outside of business hours to support critical incident.
Occasional traveling may be required for training or project purposes (5%).
Kimberly-Clark Corporation

Company info

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