Technical Support-Helpdesk 2nd shift

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:,ActualValueFromSolar:null},{QuestionName:Job Description,AnswerValue:Provides daily technical support to all clients who experience technical difficulties while using the various technologies within the infrastructure environment. Performs trouble shooting and problem resolution on technical issues as required.Identifies, and with assistance, diagnoses incidents. With assistance, coordinates restoration of services with other IT support personnel.Monitors the health of infrastructure, applications, and data center facilities to identify the impact of IT services on the various business units. With assistance of senior personnel, may take corrective action to address alerts and resolve technical issues. Utilizes monitoring tools including Automic, SiteScan, Microsoft System Center, etc. to help isolate incidents. With assistance, researches and provides solutions for known problems. Understands documentation for procedures internal to the department.Using an incident tracking application, records, maintains, and with assistance resolves client incidents according to service level agreement.With assistance, researches and maintains standard operating procedures and other departmental documents as instructed. Recommends and implements process improvements within the department and IT organization.With assistance coordinates efforts with other departments to ensure proper client documentation is created as instructed.All other duties and projects as assigned.,VerityZone:jobdescription,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Requisition ID,AnswerValue:6822BR,VerityZone:autoreq,QuestionType:text,ActualValueFromSolar:null},{QuestionName:State,AnswerValue:Kentucky ,VerityZone:formtext31,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:Physical Effort,AnswerValue:Primarily sitting with some standing and walking.,VerityZone:formtext53,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Preferred Qualifications,AnswerValue:Bachelor’s degree in information technology or a related field. Previous experience in an IT support environment. Desktop environment experience and basic knowledge of ITIL concepts is recommended. Help Desk Institute Service Center Analyst (HDI-SCA), Google Developers, Google IT Professionals, or other relevant certifications are desired. Demonstrated technical aptitude, customer service, and communications skills desired. Experience with remote network access methodologies, including administration of remote access systems utilizing a VPN or VDI, secured by RSA security products preferred. Additional knowledge and troubleshooting network, telecom, and other communication platforms recommended.,VerityZone:formtext55,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Work Conditions,AnswerValue:Normal office environment. This position requires shift work, including weekends and holidays. Overtime as needed based on business need.,VerityZone:formtext52,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Required Education u0026 Experience,AnswerValue:Associate’s degree in information technology or CompTIA A certification and some experience in information technology or a related filed is required. Technical skills should include PC proficiency, network, and Microsoft operating system troubleshooting skills in an enterprise multiplatform environment. Should have basic working knowledge and troubleshooting experience with Microsoft Office suite of products, mobile devices (phones, tablets, etc.), and wireless access.,VerityZone:formtext56,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Address,AnswerValue:820 West Broadway,VerityZone:formtext41,QuestionType:text,ActualValueFromSolar:null},{QuestionName:City,AnswerValue:Louisville,VerityZone:formtext42,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Job Function,AnswerValue:Information Technology ,VerityZone:formtext18,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:Position Purpose,AnswerValue:This position is the primary point of contact for clients experiencing technical problems performing their daily tasks. This position monitors the health of our IT infrastructure and applications and taking corrective action when needed to minimize any interruption of service to our clients. This position is for associate level employees that have a technical background, and display a basic understanding of the business and IT organizations.u003cbru003eu003cbru003eThis position will work 2nd shift: Tuesday through Saturday, 3pm-11:30pmu003cbru003eu003cbru003eJob level and salary will be determined based upon candidateu0027s experience and education.u0026nbsp;,VerityZone:formtext46,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Company Paid Relocation - External,AnswerValue:Not Provided,VerityZone:formtext7,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:City,AnswerValue:Louisville,VerityZone:formtext59,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:External Title,AnswerValue:Technical Support-Helpdesk, 2nd shift,VerityZone:formtext62,QuestionType:text,ActualValueFromSolar:null}],GQId:3891,isGQResponsive:true,isActive:true,isSocialReferralJobRestricted:false,localeId:1033,AutoOptionalReqId:6822BR,Title:Technical Support Associate, Intermediate, or Senior,JobSiteId:5362,Link:****{Responsive_AdvancedCSS: /** Columns */#N#@media only screen and (min-width: 768px) {#N# .mainInitialContainer .searchLCol {#N# width: 50%;#N# }#N# }#N# /** header */#N# .themed .pageHeader {#N# background: #fff;#N# display:block;#N# }#N# .themed .pageHeader img {#N# display:block;#N# }#N# @media only screen and (min-width: 768px) {#N# .pageHeader .primaryHeaderLogoWrapperLink {#N# float:left;#N# }#N# }#N# @media only screen and (max-width: 768px) {#N# .pageHeader .primaryHeaderLogoWrapperLink {#N# float:right;#N# padding-right: 20px;#N# }#N# }#N# #N# /** Nav Mobile button */#N# @media only screen and (max-width: 768px) {#N# .themed .pageHeader.bPhoneViewLinksVisible .threeLineIcon {#N# background:#272e35;#N# color: #fff;#N# }#N# .themed .threeLineIcon {#N# background:#fff;#N# color: #272e35;#N# border:1px solid #272e35;#N# padding: 0px !important;#N# line-height: 34px;#N# font-size: 19px;#N# align-items: center;#N# outline:0;#N# border-radius: 50px;#N# width: 36px;#N# text-align:center;#N# font-weight:bold;#N# margin-top: 7px;#N# margin-left: 10px;#N# }#N# .themed .threeLineIcon i.fa {#N# margin-right: -3px;#N# display:inline-block;#N# }#N# }#N# #N# /** Mobile Menu */#N# @media only screen and (max-width: 768px) {#N# #headerLinkContainer {#N# background: #272e35;#N# color: #fff;#N# margin:0px;#N# padding: 20px 0px; 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