Supervisor New Member Reservations

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nJob DescriptionnnDescription - ExternalnnWhat will I be doing?nAs a New Member Reservations Supervisor, you would be responsible for supervising the Customer Care Agents and initiating programs to improve telemarketing operations. By providing direction for our telemarketing division, your goal is to increase package sales and Volume per Guest while ensuring the highest degree of customer service. You would also be responsible for reviewing and providing input on all new scripts, rebuttals and sales presentations. The ideal candidate has supervisory experience and the ability to train, coach, mentor, schedule, and assist with evaluating staff.nJob responsibilities include:nSupervise assigned divisions within the Telemarketing Department.nVarious personnel administrative tasks.nListen attentively to employees; follow through on their suggestions and comments.nRead and evaluate job-related literature to increase job knowledge.nPrepare employee time schedules.nOversee all outbound team members and Team Lead.nWork closely with the Telemarketing Manager and Training/Recruiting Manager to ensure quality programs, compliance with policies and procedures, and timely responses to employee relations issues.nProvide ongoing sales training.nMaintain a highly motivated work environment through positive input along with ethical and advanced sales and customer service training.nEvaluate new and/or potential and existing employees.nActively participate in hiring and termination processes.nMonitor calls, coach, and counsel Telemarketing Representatives.nTakeover (TO) whenever needed to take down a deal.nFacilitate open communication with other Sales departments and Reservation/Customer Care teams.nPromote team awareness of goals and achievements!nnnnnQualificationsnnQualifications - ExternalnnWhat are we looking for?Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members! To fulfill this role successfully, you must possess the following minimum qualifications and experience:nnMinimum of one year of owner market experiencenMinimum of one year of call center experiencenHigh School Diploma or equivalentnAt least 1 year of Supervisory experiencennWhat will it be like to be a Team Member with Hilton Grand Vacations?nThere’s something truly unique about Hilton Grand Vacations. The foundation of our culture has been about creating memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and commitment to our brand that has fueled the success of Hilton Grand Vacations.nHilton Grand Vacations develops, markets, and operates a system of brand-name, high-quality vacation ownership resorts in highly desirable vacation destinations. Our company also manages and operates two innovative club membership programs: Hilton Grand Vacations Club® and The Hilton Club®, providing exclusive exchange, leisure travel, and reservation services for more than 250,000 Club Members.nWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.nnn Source: Hospitality Online,

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