Contact Center / Telephony Lead Solution Architect

Profile

Description

The Contact Center / Telephony Lead Solution Architect translates business needs into technical systems solutions. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, Uses independent judgment requiring analysis of variable factors and determining the best course of action.

Solution Architects have a multi-faceted focus to their work:


Partner with various business stakeholders and technology leaders to translate program requirements into technical solutions and system designs for the responsible area
Leverage industry standards, patterns, and best practices to develop architectures that fulfill business strategies for Cloud, IOT, AI and other leading technology concepts
Drive the vetting of solutions, ultimately leading the vetting group to a decision point on which solution to implement. In some instances, the Solution Architect may need to stay involved with the project during the design & build phases, in order to coordinate and rationalize the various architecture approaches across the solution


Responsibilities

Job Description:


Perform architectural analysis and design for systems spanning the EDGE Product set including CRM, health plan administration, native cloud innovation, digital omnichannel and integration with partners and legacy platforms
Lead the research, design, testing, and evaluation of new technologies and vendor solutions
Collaborate with cross-enterprise product and engineering teams to imagine
Provide leadership and expertise in the development of standards, architectural governance, design patterns, and practices
Partner with senior IT and business leaders to provide strategic consultation for business process design/optimization, creating strategic roadmaps, performing rapid prototyping and implementing technical solutions to accelerate the realization of the business strategy
Researches and stay current on emerging digital technology trends from multiple creditable sources to assess relevance and then translate into strategy opportunities and tactical objectives


Responsibilities:


Perform architectural analysis and design for systems spanning the EDGE Product set including CRM, health plan administration, native cloud innovation, digital omni-channel and integration with partners platforms
Lead the research, design, testing, and evaluation of new technologies and vendor solutions Collaborate with cross-enterprise product and engineering teams Provide leadership and expertise in the development of standards, architectural governance, design patterns, and practices
Partner with senior IT and business leaders to provide strategic consultation for business process design/optimization, creating strategic roadmaps, performing rapid prototyping and implementing technical solutions to accelerate the realization of the business strategy
Researches and stay current on emerging digital technology trends from multiple creditable sources to assess relevance and then translate into strategy opportunities and tactical objectives


Required Qualifications


Bachelor's Degree in Computer Science or a related field
8 years of progressive information technology experience directly related to architecture/engineering, information security, or other specialized technology field
Understanding of application, server, and network security and compliance requirements such as FedRAMP and HIPAA
SSD - Proficient at articulating key messages effectively, and guiding IT leaders and business partners on key concepts and strategies for enabling technology innovation.
Skillful in collaboration and diplomacy to ensure effective working relationships, build consensus across matrixed teams and work with external teams to negotiate data access.


Preferred Qualifications


Master's Degree
Architecture Experience with Contact Centers / Telephony environments
SSD - In-depth knowledge of public cloud computing architectures and services. Proficient in the use of cloud native technologies, cloud cybersecurity, and implementation patterns to lower costs, improve speed to market, increase efficiency, and enable innovation.
In-depth knowledge of public cloud computing architectures and services. Proficient in the use of cloud native technologies, cloud cybersecurity, and implementation patterns to lower costs, improve speed to market, increase efficiency, and enable innovation.
Proficient at articulating key messages effectively, and guiding IT leaders and business partners on key concepts and strategies for enabling technology innovation.
Skillful in collaboration and diplomacy to ensure effective working relationships, build consensus across matrixed teams and work with external teams to negotiate data access.


Additional Information


Will report to Principal Solutions Architect, IT Administration


Scheduled Weekly Hours

40

Company info

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