Senior Business Support Professional Fully Bilingual English/Spanish San Juan PR

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Job Information
Humana
Senior Business Support Professional (Fully Bilingual English/Spanish) San Juan, PR
in
San Juan
Puerto Rico
Description
The Senior Business Support Professional follows established procedures and guidelines to provide timely and effective clerical support to an office, business unit, department, or other organization group. The Senior Business Support Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.
Responsibilities
The Senior Business Support Professional gathers, compiles, and verifies information and enters it accurately into documents such as reports, presentations or forms; and office systems such as databases or spreadsheets. Codes and sorts documents so they can be accurately processed or filed. Makes standard calculations to accurately compile and report statistics. Responds to, or redirects, routine inquiries from external or internal sources about the organization, its activities, or processes to ensure callers/visitors are answered promptly and accurately. Communicates with external equipment suppliers (for example, vendors of photocopy, printing or fax machines) to arrange equipment service and repair. Performs other routine administrative activities according to the organization's established procedures. These activities may include answering telephones, taking messages, distributing incoming mail, preparing outgoing mail, photocopying, filing, operating office equipment and maintaining office supplies or other inventory. Begins to influence department's strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.
Required Qualifications
Associate Degree
5 years of professional experience in similar positions
Proficiency in all Microsoft Office Programs: Word, PowerPoint, Excel, Access, etc.
Ability to type 50-55 words per minute
Capacity to maintain confidentiality and work independently in support of the department
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Fully Bilingual English/Spanish
. Must be able to speak, read and write in both languages without limitations or assistance. If selected for the position, you will be required to take a Language Proficiency Assessment in English/Spanish. See Additional Information on testing
COVID Vaccination
We will require full COVID vaccination for this job as we are a healthcare company committed to putting health and safety first for our members, patients, associates and the communities we serve.
If progressed to offer, you will be required to provide proof of full vaccination or documentation for a medical or religious exemption consideration where allowed by law.
Temporary Work At Home requirements
(Please note this permanent position allows you to work at home indefinitely until further notice). Must have the ability to provide a high speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 10x1 (10mbs download x 1mbs upload) is required. A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Preferred Qualifications
Prior accounts data entry experience
Experience with Lotus Notes, internet research and proof-reading/editing
Reporting relationships
Additional information
Schedule:
Monday to Friday from 8 am to 5 pm, Overtime, needed to work some weekends.
Training:
2 weeks remotely
Work Location (Address):
This permanent job is working from Home temporary due to Covid 19 emergency. This position will deploy to the following location at a future date: 383 Ave F D Roosevelt Ave. San Juan, PR 00918-2131
% Travel: No
Language Proficiency Testing (English/Spanish):
Any Humana associate who speaks with a member in a language other than Spanish and/or English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government
Scheduled Weekly Hours
40

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