Customer Service Specialist US - 4385 - Baytown TX SWRC Baytown TX

Profile

Role Purpose: To ensure the delivery of consistent operational processes and results across multiple regions / sites for a specific customer account. Key Accountabilities:CustomerPrimary point of contact with customer in regards to operational performance (in conjunction with account manager)Communication of Operational: Actions, Results, and Initiatives to / from customer, to / from siteAssist Business Development Manager with account growth strategyCreate / Ensure customer contract requirements are clear, correct and executableProcessMonitor service levels on site to ensure that performance statistics meet customer and company requirements.Establish and Monitor Customer specific work processes on customer sites (compliance with customer specific contract requirements including SOP's, etc.)Champion Continuous Improvement Process initiatives across customer sitesEnsure the transfer of best practices across customer sitesExecution of on-site Customer projects / strategic initiative(s) as assigned by management Required Education and Experience: High School Diploma, requiredBachelor's Degree, preferred1-2 years in an administrative or similar role, required2 years of Logistics industry experience, preferred Our Organization is an equal opportunity employer.

Company info

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