Financial Systems Support Representative

Profile

**MEMBERS ONLY**SIGN UP NOW***. brings together the best in media and technology. We drive innovation to create the worlds best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at **MEMBERS ONLY**SIGN UP NOW***..

Job Summary

The P2P (Procure to Pay) Financial Systems Support Representative serves customers by answering inquiries, determining requirements, resolving problems, fulfilling requests, and accurately updating the customer service database by entering caller information and request. The ideal candidate must have customer focus, customer service experience, call center experience, data entry skills, listening skills, excellent verbal communication skills, and the ability to multi-task utilizing various financial system tools.

Job Description

Core Responsibilities


Completes advanced accounts payable entry, audits and imports.

Works closely with all levels of vendors and employees to resolve accounts payable related issues while maintaining high level customer service. Escalates decisions to appropriate individuals.

Processes and audits accounts payable transactions including invoices, travel & expenses and check requests.

Clearly and concisely documents non-standard accounts payable transaction processing.

Adheres to financial controls/confidentiality practices and procedures.

Proactively identifies potential problems, evaluates solutions and recommends appropriate solution.

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Other duties and responsibilities as assigned.


Main Responsibilities:


Manage high volume of incoming tickets

Answers inquiries and resolves problems by clarifying desired information, researching, locating, and providing information and assigning unresolved problems to Tier II for resolution.

Assist, under managements guidance, others on team in understanding transaction processing, impact of transactions, requirements for complete and accurate activities

Support Shared Services management processes (e.g. performance management, continuous improvement initiatives, etc.)

Ensure compliance with accounting principles, internal policies, standards and Service Level Agreements (SLAs)

Recognize and communicate potential issues/risks within the team and escalate as required

Ad Hoc activities associated with the role may be required


Preferred Education/Experience:


1 years Call Center/Customer Service Experience

2 years AP processing experience, performance at high level


Employees at all levels are expected to:


Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.


Disclaimer:


This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.


**MEMBERS ONLY**SIGN UP NOW***. is an EOE/Veterans/Disabled/LGBT employer.

Education

High School Diploma / GED

Relevant Work Experience

2-5 Years

Base pay is one part of the Total Rewards that **MEMBERS ONLY**SIGN UP NOW***. provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, **MEMBERS ONLY**SIGN UP NOW***. provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (****on our careers site for more details.

Company info

Sign Up Now - MiamiCrossing.com