Help Desk Coordinator Sr. NOC Lead

Profile

Visit our website at
****to apply!
NOTE:  Actual employment is contingent upon award of contract.
SUMMARY
Bering Straits Information Technology, LLC, a subsidiary of **MEMBERS ONLY**SIGN UP NOW***. is currently seeking a qualified Help Desk Coordinator Sr. – NOC Lead in Washington, DC. This position will be responsible for implementing and managing all aspects of network, systems and application monitoring, incident response and incident management. Also responsible for determining and managing the team’s training curriculum, metrics performance, SOP development, as well as providing guidance and oversight to the Senior Watch Officers.
ESSENTIAL DUTIES & RESPONSIBILITIES
The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position, and are
not
intended to reflect all duties performed within the job.
Maintain and improve the 24/7/365 NOC program for Production Environment.
Evaluate monitoring tools and determine best practices to adopt in the future.
Review and improve established operating policies and approaches for the NOC.
Participate in the establishment of program goals and implements procedures and performance standards to achieve these goals.
Create long-term and short-term strategies for the NOC to address issues and develop a program of continuing improvement for the organization.
Manage the NOC contract staffing and assist in recruitment efforts.
Analyze teams’ workload and activity to drive efficiency and focus towards meeting established metrics.
Develop a comprehensive and flexible training program for new staff and general knowledge management.
Maintain communication with functional managers and NSM management to ensure issues are resolved.
Develop and maintain an overall monitoring program to ensure work tickets are completed in a timely manner.
Communicate policy and procedural changes.
Generate reports for management in regards to service availability, uptime, and adherence to Standard Operating Procedures and metrics etc.
QUALIFICATIONS - EXPERIENCE, EDUCATION AND CERTIFICATION
Required (Minimum) Qualifications
Must be able to obtain and maintain Top Secret level security clearance.
Knowledge, Skills, Abilities, and Other Characteristics
Must have a deep technical understanding of SMSe/AlarmNet applications as well as superior knowledge of network operations processes and procedures. The NOC Lead will provide both technical and operational mentorship to NOC staff.
Preferred
N/A
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must maintain a constant state of mental alertness at all times. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. Occasionally lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision. Must successfully complete a pre-employment physical agility test (PAT) and annually thereafter as prescribed by the government.
WORK ENVIRONMENT
Work Environment characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of this job. 
Job is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse and multi-line telephone system. The work described herein is primarily a modern office setting. Occasional travel may be required. During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.
SUPERVISORY RESPONSIBILITIES
Supervisory duties apply to this position.
ADDITIONAL QUALIFYING FACTORS
As a condition of employment, may be required to pass a pre-employment drug screening, as well as have acceptable reference and background check results to obtain access to military base. Must have reliable transportation to/from work a necessity and must be able to obtain access to military installations.
Shareholder Preference.
 BSNC gives hiring, promotion, training and retention preference to BSNC shareholders, BSNC shareholder descendants and BSNC shareholder spouses, in that order.
**MEMBERS ONLY**SIGN UP NOW***. is an Equal Opportunity/ AA/ Male/ Female/ Disability/ Vets employer.
We participate in the E-Verify Employment Verification Program. We are a drug free workplace.
# of Vacancies
1

Company info

Sign Up Now - MiamiCrossing.com