Voice Channel Product Owner - Remote

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Job Information
Humana
Voice Channel Product Owner - Remote
in
Billings
Montana
Description
Responsibilities
The Voice Channel Product Owner enhances the consumer experience by architecting experiences and building capabilities that will positively impact our customers.
The Voice Channel Product Owner will be a role of Product Owner within a SAFE (Scaled Agile Framework) release train. developing the next generation voice and omni-channel portals. The Product Owner owns, maintains and prioritizes the product backlog for the team. They share the product vision and works closely with the Business Owner, Product Manager, Release Train Engineer and Delivery Manager to ensure the team delivers value to the business.
This leader will work with key business and IT partners to develop strategic plans for the technologies impacting Member, Provider and Employer / Broker service call centers. This individual is a self-starter; with the ability to identify and pursue opportunities without being provided explicit direction. Strong presentation skills, analytic skills and a passion for improving consumer experiences using technology are essential.
Required Qualifications
Minimum 1 year of experience gathering requirements
Experience utilizing Agile Framework
Exceptional oral and written communication skills, including but not limited to presentation skills to leadership
Ability to prioritize and handle multiple tasks with concurrent deadlines
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Work-At-Home Requirements
WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 25x10 (25mbps download x 10mbps upload) is required.
A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Preferred Qualifications
Contact Center Knowledge
IVR UI Design Knowledge
Detail oriented with excellent organizational and project management skills
Covid-19 Vaccine Policy
For this job, associates are required to be fully COVID vaccinated, including booster or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home. We are a healthcare company committed to putting health and safety first for our members, patients, associates, and the communities we serve.
If progressed to offer, you will be required to:
Provide proof of full vaccination, including booster or commit to testing protocols OR  
Provide proof of applicable exemption including any required supporting documentation
Medical, religious, state and remote-only work exemptions are available.
Additional Information
This role is a remote opportunity that will require up to 5% travel depending on business needs
As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a first round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn't missed) inviting you to participate in a Modern Hire interview. In this interview, you will listen to a set of interview questions over your phone and you will provide recorded responses to each question. You should anticipate this interview to take about 15 to 30 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews. #LI-Remote
Scheduled Weekly Hours
40

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