Associate Director Housing Services

Profile

Suffolk University is pleased to announce a career opportunity as Associate Director of Operations! The Associate Director is a 12 month, full-time, masteru2019s level, professional staff member who has directive responsibility for overseeing a comprehensive housing operations function. This includes assignments and room management, occupancy, contract sales, billing management, residential conferences, and central office operations.Primary ResponsibilitiesSupervision of Coordinator of Housing Operations. Provide support for all Residential Education initiatives. Meet with Coordinator of Housing operations and Assistant Director of Residence Life as needed to provide guidance and direction.Coordinate operational projects and processes including occupancy reports, mainframe updates, housing waitlist, summer and academic year flowcharts, campus-wide rosters, and work closely with student accounts to insure student billing for room and board are accurate.Coordinate room selection process, while managing the new student housing process. As a component of this, work with ITS and StarRez to maintain informational records. Maintain Star Rez database and information and cloud server information. Maintain necessary collaborations with Information Technologies, Web Development, Budget Office, Finance Office, Suffolk University Police, and RAM Card.Provide direction to the Resident Directors regarding occupancy reports, damage billing, opening and closing of halls and other operational functions. Respond to student and parent concerns regarding housing assignments and other aspects of housing. Manage all room changes, billing adjustments, and meal plan creations.Represent the Department of Residence Life and Housing on designated committees as assigned. Participate in the Administrator on Call rotation. Assist with division and campus wide events including, but not limited to, Open House, Suffolk Showcase, Family Weekend, Convocation, Commencement, Academic Recognition Day, Leadership Awards, etc.Oversee opening and closing of the residence halls, break housing, and early arrival housing.Chair and serve as a member of the Food and Housing Petition Board.u00A0 Occasionally serve as a hearing officer in student conduct cases.u00A0 Coordinate the distribution and collection of all departmental and/or university assessment functions related to residence life.Assist the Director and Associate Director of Residence Life in the development of goals, vision, policies, and procedures for Residence Life.u00A0 Attend weekly professional staff meetings.u00A0 Other duties as assigned by the Director of Residence Life and Housing.Masteru2019s degree in College Student Development, Higher Education Administration, or related field.u2022 3-5 years post masters experience in a college or university residential environment that includes housing operations, conferences, or related administrative skills.u2022 Experience as a live-in professional or graduate assistant in a residence hall setting is preferred.u2022 Strong computer skills including MS Office (Word and Excel), Outlook, and internet-based platforms. StarRez experience strongly preferred.u2022 Excellent written and oral communication skills.u2022 Must be committed to providing the highest level of customer service and responsiveness.u2022 Demonstrated experience working in a high volume, deadline-oriented customer focused environment.u2022 Proven ability to work independently and as part of a team.u2022 Must be creative and proactive. Must have ability to manage multiple projects simultaneously and handle difficult situations.u2022 Must participate in Administrator On-Call duty rotation providing coverage 7-days per week, 24-hours per day, including holidays.u2022 Work extended hours during peak times of the academic year.u2022 Extended vacations must be approved in advance by the Director of Residence Life and Housing Services.u2022 Work evenings and occasional weekends throughout the year.Participate in an Administrator On-Call duty rotation providing coverage 7 days a week, 24-hours a day, including holidays.u2022 Work extended hours during peak times of the academic year.u2022 Extended vacations limited to Summer Break, Winter Break, and Spring Break.u2022 Work evening and occasional weekends throughout the year.

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