Inside Sales Rep - Inbound

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Inside Sales Rep - Inbound
Job Brief:
The Inbound Inside Sales Representative is an essential partner in the SIS selling and customer experience process. The IISR is responsible for handling the inbound sales volume for all tiers of customers, properly qualify and manage each call to close orders, up-sell and cross-sell products. This role should have a clear understanding of the entire SIS sales process, the ability to identify customer ranking and potential as well as the rules of engagement for handling the sale. The IISR is also a key player in opportunity management with in [login to view URL], as well as proper flow of each transaction/inquiry. This position will offer world class service with clarity, energy and immediacy for every customer interaction.
Responsibilities:
Demonstrate strong safety awareness and leadership to Identify potential customer growth opportunities for sales.
Expand awareness to educate, ask for referrals, identify new opportunities and develop account intelligence
Upsell and cross-sell all product offerings available in the specific market
Handle daily calls effectively while adhering to assigned schedules
Manage inbound emails and cases effectively
Hold professionally engaging conversations over the phone and via e-mail
Coordinate with various departments within the company to ensure customer requests are handled appropriately and in a timely fashion. Act as liaison between customers, sales, field operations, and office personnel to resolve general inquiries & issues for all customers.
Heavy emphasis on inbound calls with target of 0 missed.
Be aware of competitor activities in the region and assess opportunities for business development.
Work to revenue targets and KPIs as set by Supervisor.
Establish a quality relationship with all other Sales positions and leaders as needed.
Develop sales strategies to capitalize on inbound call wins and volume growth.
Keep up to date with industry news to identify opportunities for new business.
Maintain a comprehensive knowledge of all SIS products and services.
Produce quotes and orders through [login to view URL]
Document sales activities and leverage business intelligence Know the key steps of projects and project management
Perform other duties as required by management.
Demonstrate desire to succeed and win with a positive and professional attitude as well as grow career opportunities
Skills Required:
Strong PC proficiency (Microsoft Office, CRM, etc.)Industry knowledge: Ag, Industrial, Construction, Residential, Gov., commercial
Customer Care and Sales Experience, including Customer Relationship development
Ability to solution sell through value alignment to differentiate SIS offerings from the competition
Prospecting / Cold Calling / Referral generation
Customer Service
Teamwork with all sales channels and operations
Lead Sourcing
Closing and Negotiating
Time Management
Organization
Excellent follow up skills (leads, issue resolution, etc.)
Strong written and verbal communications
Decision Making and Problem Solving
Other required skills: Meeting Sales Goals, Motivation for Sales, Territory Management, Presentation Skills, Performance Management, Building Relationships, Emphasizing Excellence, Negotiation, Results Driven, Safety Champion, Sales Planning, Managing Profitability, [login to view URL] proficiency
Skills:
Customer Service
, Data Entry
, Data Processing
, Excel
, Customer Support
, Sales
, Sales Account Management
, Sales Management

Company info

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