Claims Management Specialist

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Claims Management Specialist
Duties: Manages warranty cases and assigns cases to outside counsel or third party administrator as appropriate; Evaluates claims and proactively develops resolution strategies. Manages non-litigation products liability claims; Communicates with claimants, their representatives and coordinates with in-house resources to investigate claims. Evaluates claims and develops resolution strategies. Manages asbestos litigation; Reviews all incoming correspondence and corresponds with outside counsel and insurance carriers regarding progress of litigation. Reviews discovery/deposition summaries to ensure case matter evaluations are accurate. Coordinates response to discovery; reviews draft pleadings for accuracy. Evaluates authority requests from outside counsel and proactively develops resolution strategies. Coordinates with in-house counsel regarding progress of litigation. Litigation Support Duties Conducts factual research from internal and external sources. Interacts/interviews all levels of personnel in various departments at KMC and other Kawasaki entities to obtain relevant information. Maintains knowledge of KMC’s organization and operating systems to access available data. Promptly responds to requests for information, analysis, or documentation. Discovery responses. Locates, collects and organizes documents as necessary from various internal and external Kawasaki departments, affiliate companies and third party vendors. Creates and maintains substantive indexes of materials collected and distributed through the life of the matter. Drafts discovery responses. Prepares materials for production. Identifies and marks documents that contain sensitive/confidential/privileged information. Information organization. Maintains matter management and other management database. Responsible for initial case intake including master logs. Sets up and maintains paper and electronic files in accordance with department procedures and processes. Assembles documents and information for attorney reference and case preparation. Coordinates with in-house attorneys and outside counsel and their staff to maintain matter database, calendar entries and diary database with relevant developments. Represents Kawasaki. Travels as necessary at the direction of inside counsel to attend case/job related events, including depositions, settlement conferences, court hearings, strategy meetings, legal technical conferences and trial. Communicates with claimants, dealers, vendors with respect to the resolution of warranty matters. Includes disposition of units bought back as part of a settlement. Document preparation. Drafts releases/settlement agreements, affidavits and verifications. Drafts responses to claims including attorney general and lemon law complaints. Transactional Support. Provides transactional support to General Counsel as needed. Acts as a liaison among various internal departments as well as with outside entities. Promptly fulfills requests for staff counsel and others without follow up. Creates reports/analysis from matter management data and various data as requested. Witness preparation. Assists attorneys in preparing Kawasaki witnesses for depositions and trial testimony. Gathers and prepares documents relevant to the witness, organizes exhibits, digests transcripts, summarizes significant events or proceedings. Attends Trials. Organizes exhibits, files and all other supporting documents. Coordinates trial set-up and logistics, assists attorneys by performing various assigned tasks, including handling exhibits and marking documents referred to by counsel, and research. Assists in the preparation of witness testimony and serves as a liaison between trial attorneys and in-house staff in all aspects of trial including daily reporting. Government Reporting/Compliance. Timely reporting as required by various government agencies, including NHTSA Tread Act, monthly CPSC Section 37, MMSEA reporting and various state reporting laws. Assists Government Relations department with responding to government inquiries as necessary. Maintains familiarization of products.

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