Help Desk Support Service Specialist

Profile

Job specifications are intended to present a descriptive list of the range of duties performed by employees.  Specifications are
not
intended to reflect all duties performed within the job.
SUMMARY
Global Technical Services (GTS), LLC a subsidiary of **MEMBERS ONLY**SIGN UP NOW***., is looking for a Help Desk Support Service Specialist at Ft. Rucker, AL.  Ft. Rucker is home to Army Aviation.   This is the ideal opportunity for a Help Desk Support Service Specialist looking to further their skills and experience with an innovative, global market-leader. Offering a challenging environment full of opportunity, GTS promotes a global culture of creativity, productivity and innovation.
ESSENTIAL DUTIES & RESPONSIBILITIES
Responsibilities include maintaining and troubleshooting multiple Classrooms, audio/visual (A/V) and video teleconferencing (VTC) systems and help desk support for the US Army Combat Readiness/Safety Center and Safety University. Position will be responsible for testing, monitoring and troubleshooting a variety of complex platforms, operating systems, networks and applications using established procedures. Primary daily operations include maintaining and troubleshooting the multiple Classrooms, VTC equipment, VTC schedules, and conference room reservations.
QUALIFICATIONS - EXPERIENCE, EDUCATION AND CERTIFICATION
Required (Minimum) Qualifications
Windows 10 Certification
Security Certification
Minimum of 2-4 years working knowledge of VTC/AV systems
Minimum of 2-4 years of IT help desk and customer support
Experience working with various networks and applications
Experience working with Microsoft Operating Systems (Windows 10)
Maintain daily performance of computer systems
Respond to email messages, tickets, and phone calls for customers seeking assistance
Work directly with customers to resolve a variety of IT related issues
Experience with Active Directory (i.e. create and delete accounts, group membership, etc.)
Must be flexible and adaptable to changing environments and short notice changes.
Work environment will be supporting senior military personnel, so candidate must be able to work in a stressful environment
Experience with cable assembly (ex..RJ-45, RJ-11, DB9, RCA, COAX, BNC, DB25, DB37 etc.)
Knowledge, Skills and Abilities
Must be able to obtain a SECRET security Clearance
Ability to document all project tasks according to deadlines
Ability to transport computer equipment to and from various locations
Must be able to lift 50 lbs., bend, stretch, stand for extended periods of time, climb stairs, reach, twist, sit, walk, and/or run
Audio Visual experience in setting up and maintaining microphones, Speakers, Projectors and other Classroom/Conference room equipment
Ability to work under pressure or potentially stressful situations and remain calm and focused
Must be customer oriented
Knowledge of MS Office applications, especially PowerPoint presentation/slides
Good time management skills
Good interpersonal skills to interface with internal and external customers and vendors
Preferred
Experience with Tandberg (CISCO) VTC suites and conference bridges desired
Experience with DOD classified VTC networks and Network infrastructures desired
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about.
WORK ENVIRONMENT
Work Environment characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of this job. 
Job is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse and multi-line telephone system. The work described herein is primarily a modern office setting.  Typical work hours are 7:30 a.m. to 4:15 p.m (Central Time). Job may require additional hours. Work hours may change at Management’s discretion with or without prior notice.
SUPERVISORY RESPONSIBILITIES
No supervisory responsibilities.
ADDITIONAL QUALIFYING FACTORS
As a condition of employment, may be required to pass a pre-employment drug screening, as well as have acceptable reference and background check results to obtain access to military base. Must have reliable transportation to/from work a necessity and must be able to obtain access to military installations.
Shareholder Preference.
 BSNC gives hiring, promotion, training and retention preference to BSNC shareholders, BSNC shareholder descendants and BSNC shareholder spouses, in that order.
**MEMBERS ONLY**SIGN UP NOW***. is an Equal Opportunity/ AA/ Male/ Female/ Disability/ Vets employer.
We participate in the E-Verify Employment Verification Program. We are a drug free workplace.
Visit our website at
****for more details and to apply.
# of Vacancies
1
Job Requirements

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