Customer Service Representative

Profile

Job Description
Company Description Veolia Group aims to be the benchmark company for ecological transformation. With nearly 220,000 employees worldwide, the Group designs and provides game-changing solutions that are both useful and practical for water, waste and energy management. Through its three complementary business activities, Veolia helps to develop access to resources, preserve available resources and replenish them. In 2021, the Veolia group provided 79 million inhabitants with drinking water and 61 million with sanitation, produced nearly 48 million megawatt hours and recovered 48 million tonnes of waste. Veolia Environnement (Paris Euronext: VIE) achieved consolidated revenue of 28,508 billion euros in 2021. [ Link removed ] - Click here to apply to Customer Service Representative
Job Description Summary
The customer service representative works in a call center environment.   The customer service representative is responsible for providing professional, effective, and efficient customer service for all internal and external customers by using excellent, in-depth knowledge of company policies and procedures and Board of Public Utilities (BPU) requirements. The call center performs primary customer contact, is responsible to take high volume of customer calls, process customer requests to turn on and off water and make payment plans.
Primary Duties /  Responsibilities
Ensure customer calls/contacts, billing, field orders, and other customer service functions, are handled effectively, timely, and efficiently in a knowledgeable and positive manner.
Receives, investigates and resolves customer calls, emails, complaints and inquiries pertaining to billing, and other customer service functions
Responsible to achieve customer service metrics and satisfaction levels.
Ensure all service orders are complete and entered into the CIS
Assist with routing new development for meter reading and entry into CIS
Professionally perform reception and cashiering functions.
Process customer payments, prepare daily deposits, maintain cash reports
Prepare billing adjustments
Efficiently and accurately prepares, updates, maintains and files a variety of customer billing information, service orders, data, reports, and the like.
Promotes/explains company initiatives, programs, and processes to customers, and obtains appropriate information from customers (ACH, e-billing, conservation, etc.).
Performs other similar or less skilled work as assigned.   Assists employees of a higher classification as assigned.
Qualifications Education / Experience / Background
High School diploma or GED
Some experience in a related position and environment preferred.
Knowledge / Skills / Abilities
Fine-tuned organizational, interpersonal, and problem solving skills to create positive interactions with customers to include:
Strong communication (oral and written) and listening skills to understand the customer’s situation and respond effectively by phone, email, in writing, or in person, in a helpful and professional manner.
Practiced problem solving and critical thinking skills to determine solutions to a customer’s problem resolving issues effectively.
Ability to communicate escalated questions and or issues to the Lead CSR or Supervisor effectively.
Demonstrates patience and politeness, especially when interacting with difficult or irate customers.
Ability to work in a team environment in a cooperative and dependable manner in order to achieve internal customer satisfaction and meet company goals.
Flexibility - ability to fill-in as needed to cover critical tasks/roles
Attention to detail in order to follow company processes and Commission rules.
Integrity – ability to maintain confidentiality of customer information
Ability to prioritize and manage multiple competing work priorities successfully
Ability to function in the digital world, using computer, laptop, tablet, smart phone devices and software to communicate and perform and record work.
Proficiency with Google Suite is a plus.
Additional Information A subsidiary of Veolia group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has more than 10,000 employees working at more than 350 locations across the continent. 
Job Requirements
Apply

Company info

Sign Up Now - MiamiCrossing.com