Senior Account Executive - Group Medicare

Profile

Description

The Senior Account Executive - Group Medicare is responsible for growing membership within existing accounts and for directly managing business relationships with client accounts. The Senior Account Executive - Group Medicare work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

Responsibilities

The Group Medicare Senior Account Executive is the primary contact for their book of business. Their responsibilities will be influenced by each customer's culture, expectations, requirements, complexity and size. AE will meet at least annually with each customer to present reporting, renewals and determine consultative strategy and expectations.

Management of Existing Customers:


Develop and maintain relationship with customer at all levels of their organization.
Establish Broker, Union, and Association contacts and develop relationships.
Act as liaison between Humana, customer and internal partners.
Coordinate partnership meetings with the client.
Determine customer strategy and expectations.
Provide regular updates to customers on Humana initiatives, CMS updates, news releases and Industry matters.
Deliver utilization reports to client and broker.
Collaborate with internal partners and stakeholders on group's renewal strategy.
Deliver renewal information to customer/ consultant/ broker, lead negotiations and confirm final renewal action to appropriate parties through sold case paperwork to initiate renewal implementation.
Collaborate with the CEP to determine OE meeting schedules, staffing at Seminars/Retiree Engagements, and procure Giveaways/supplies as needed.
Conduct and participate in Seminars.
Escalate service issues to appropriate internal partners and ensure resolution.
Proactively identify ways to improve customer experience and current processes.
Identify and peruse expansion/ growth opportunities within our Book of Business.
Primary point of contact for oversight and completion of RFP/RFI for renewal and expansion opportunities.
Ensures Spectrum is updated regularly for each client.
Collaborate with the CEP to determine BH2U meeting content and staffing.
Manage customer termination process.


Managing New Customers:


Collaborate with the New Sales team on new opportunities, including preparation of RFP responses and presentation of Humana's Account Management capabilities in meetings with customer as needed.
Review disruption analysis and determine strategy for provider outreach if needed.
Review Rx disruption and work with Pharmacy team to establish plan for managing customer expectations.
Determine Group or regional Marketing Strategy if needed.


General:


Collaboration with Internal Partners: Pharmacy, Account Implementation, Communication Consultants, Account Advisors, ACS's, Network, Clinical, Underwriting, Market leadership and Group Medicare Leadership.
Represent AE team on internal projects and committees.
Identify Training needs.
Complete required training.
Maintain a valid life and health license in all applicable states.
Manage travel and expense reporting.


Required Qualifications


2-5 years of account management experience.
Active Health & Life licenses OR ability to obtain Health and Life licenses within 30 days of hire.
Group and/or Individual Medicare experience.
Strong financial, analytical and technical skills.
Ability to think strategically and build meaningful relationships.
Strong presentation and meeting facilitation skills.
Conflict resolution skills.
Project management and the ability to manage multiple competing priorities.
Root cause analysis and problem solving to include thinking outside of the box to identify solutions for clients.
Excellent communication/customer service & collaborating skills.
Ability to travel.
Must have a separate room with a locked door that can be used as a home office, to ensure you have absolute and continuous privacy while you work.
Must have the ability to provide a high-speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 10x1 (10mbs download x 1mbs upload) is required.


Additional Information


Typical Days/Hours: Monday - Friday; 8:00am - 5:00pm Eastern Standard Time (EST)
Travel: 50% - travel will vary based on the book of business with overnight stay (Note: Travel is suspended at this time due to business travel restrictions) .


Interview Format

As part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire/Montage, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Scheduled Weekly Hours

40

Company info

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