Sr. IT Ops Engineer-Middleware Software

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Job Information
Shell
Sr. IT Ops Engineer-Middleware Software
in
Houston
Texas
Texas, United States of America
Job Family Group:
Information Technology (IT)
Worker Type:
Regular
Posting Start Date:
June 20, 2022
Business unit:
Projects and Technology
Experience Level:
Experienced Professionals
Job Description:
Where you Fit In:
Shell Trading and Supply is the world's largest energy trader. It combines a global network of trading companies, industry leading shipping and maritime capabilities, and an integrated network of supply and distribution activities to act as the central integrator for Shell.
What’s the role?
The Senior IT Operations Manager is a horizontal key role across the Trading & Supply Services & Operations Management (SOM) organization. This role is end-to-end accountable for the operations of the cross-commodity/horizontal middleware and database landscapes and the delivery of the day-to-day product, application and infrastructure services according to the agreed Service Levels and/or Operate Level Agreements.
This role supports products across all Trading and Supply portfolios and are a service integrator (end-to-end) to ensure middleware and databases remain compliant. The role is accountable to drive Incident/Problem resolution in terms of delivery, fixes, and supportability with operations staff and/suppliers. They ensure regulatory and compliance controls are embedded in landscape and portfolio through evidence collection. In areas where there are Business Critical products and applications, the Senior IT Operations Manager in that role ensures the integrity of the application and infrastructure landscape works with appropriate parties for Business-Critical incident resolution.
The Senior IT Operations Manager is also accountable for operational readiness activities of enhancements and project solutions. This includes analyzing and understanding business functional and non-functional requirements for operational readiness impact, as well as assessing implications of landscape and portfolio changes and reviewing for enhancement and continuous improvement opportunities. They also build knowledge of relevant information risks and regulatory requirements.
Principal Accountabilities:
End-to-end accountable for the IT operations of the horizontal Trading and Supply Middleware landscapes and Database services according to agreed Service Levels and/or Operate Level Agreements.
Accountable for Secure, Reliable and Affordable services and intimacy with business IT and users.
Represents Trading and Supply landscapes in Change Advisory Board meetings coordinating change ticket review / approvals / planning.
Act as the escalation point for operational-related issues across Trading and Supply horizontal middleware and database landscapes.
Maintains constructive relationships with key stakeholders whilst still being able to challenge where needed.
Accountable for the IT operating plan, budget and operational lifecycle of the landscape and product.
Accountable for managing commercial, financial processes and supplier contracts and ensuring timely contract renewals.
Accountable for Operational Readiness for new demand, changes and projects impacting the portfolio including.
Manages internal and external service providers and suppliers, as well as staff to ensure the products and service meets commitments and the business needs.
Responsible for platform compliance with the relevant information security, IT controls and legal and regulatory requirements.
Coordination of Disaster Recovery (DR) plans and test execution for the critical business applications within the landscape including maintaining the documentation on an annual basis.
Drive efficiencies in systems and process: capacity planning, performance tuning, monitoring, standardization, ITIL processes etc.
Support Trading & Supply database community by sharing knowledge and expertise to promote and improve knowledge within organization.
What we need from you?
Must have legal authorization to work in the US on a full-time basis for anyone other than current employer.
Minimum of 10 or more years of experience of corporate IT Application Development/Support.
Minimum of Bachelor’s Degree.
Experience in IT applications support, ITIL processes and IT services management.
Technical knowledge and experience with middleware applications; Informatica, TIBCO, WebSphere, IIS.
Technical knowledge and experience with database platforms; SQL, Oracle, DB2, Sybase.
Technical knowledge and experience in cloud services would be desirable (preferred Azure).
Understanding of DevOps and Agile delivery.
Self‐starter with Good analysis and problem‐solving skills.
Ability to deal with conflict and ambiguity effectively.
Proven record of delivering against stretch targets.
Strong stakeholder, interpersonal, communication, and negotiation skills.
Proven ability to deliver results in a matrix organization driving delivery excellence through influence and team working.
Ability to operate in a virtual cross‐cultural organization.
COMPANY DESCRIPTION
Shell is a global group of energy and petrochemicals companies with over 90,000 employees in more than 70 countries and territories. In the US, we have operated for over a century and are a major oil and gas producer onshore and in the Gulf of Mexico, a recognized innovator in exploration and production technology, and a leading manufacturer and marketer of fuels, natural gas and petrochemicals. We deliver energy responsibly; operate safely with respect to our neighbours and work to minimize our environmental impact. We are in search of remarkable people who will thrive in a diverse and inclusive work environment to deliver exciting projects locally and globally. People who are passionate about exploring new frontiers. Innovators and pioneers. People with the drive to help shape our future. Because remarkable people achieve remarkable things.
An innovative place to work
There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.
Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.
An inclusive place to work
To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills and reach your potential…
We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply and we’ll take it from there.
We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.
A rewarding place to work
Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.
We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.
DISCLAIMER:
Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, citizenship, genetic information or other protected status under federal, state or local laws. Shell is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability. As a US Federal Contractor, hiring selections are subject to periodic audit review and documentation of your selections should be maintained for a period of three calendar years. It is the policy of Shell in the U.S. (“Shell”) to provide equal opportunity to all individuals, employees and all qualified applicants for employment consistent with employment requirements and qualifications. Shell prohibits discrimination based on race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, citizenship, genetic information, or other protected status under federal, state or local laws. All employees are expected to support this policy and contribute to an environment of equal opportunity. If you need an accommodation for a disability during the resourcing process, please speak with an HR representative.

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