Click-to-Chat Analyst

Profile

The Click-to-Chat Analyst is an innovative initial contact point for customers. The Analyst provides an accurate and timely response to customer inquiries using the flow of an instant message conversation in real-time. 
Duties and Responsibilities
Perform all Click-to-Chat Analyst responsibilities with consistent reliability
Ability to maneuver through various systems to provide the customer with prompt, courteous and accurate information including:
Accurately respond to customer inquiries through instant messaging software
Provide on-line support for applications
Utilize available resources to respond to customer inquiries
Help identify process improvements and best practices for the team
Identify and report all concerns regarding the program to the appropriate Sr. Business Analyst, Team Leader or Manager
Meet or exceed performance expectations including but not limited to: productivity, accessibility and quality assurance
Adhere to, support and client ISO, Quality Systems, Q1 initiatives and company policies and procedures.
Complete additional tasks and projects as needed
Actively participate in scheduled training sessions at pre-announced times
Actively participate in scheduled coaching, mentoring and training meetings
Fully cooperate with all monitoring and coaching activities to improve personal skills and performance results
Education
High school diploma required. College degree preferred.
Competencies
Solid keyboard skills and experience using CRM software
Demonstrated ability to achieve telebusiness goals
Success in highly automated telebusiness environment
Knowledge of call center environment
Dynamic and engaging written communication style
Excellent interpersonal and business communications - verbal and written
Demonstrated self-motivation and results-orientation
Skills
Excellent customer service ability; use questioning skills to easily explore customer needs and concerns
Ability to maneuver through various systems to provide the customer accurate information
Displays professionalism and positive attitude to develop and nurture prospect relationships
Ability to effectively communicate with customers, managers and co-workers; to quickly and easily read others through verbal and written cues
Strong written communications; to use written and verbal skills to establish rapport
Time management and organizational skills to efficiently organize, plan, schedule and execute telebusiness activities
Willingness to take on new assignments
Reliability; follow a logical, analytical approach to business conversations and chat dialogue
Other
Hours of operation vary by program.
Internet Connection Requirements
Hard Wired (Ethernet) DSL, Fiber or Cable.
Upload Speed +4 Mbps
Download Speed +10Mbps
PC Requirements
Dual Monitors - Minimum of 19 inch. Recommended 22 inch.
Computer Type: Intel of AMD PC (NOT MAC or TABLET)
Processor Speed: +2.2 GHz
RAM: 4GB minimum installed
Hard Drive: Minimum 30GB total capacity
USB Ports: Minimum of 2 free ports
Video Web Cam
Windows 7, 8.1 or 10
Pay:  $15.00 per hr.
To Apply:
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Please visit mommyjobsonline.com and click on Join Now and select the Clerical WAH Job Bank Registry to become a lifetime member to get connected with this client.  Please email us your resume after you have registered to become an agent with your qualifications and work history.
Please reference agent id code MJOLAmyR on your registration submission.
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Company info

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