Associate Registrar For Certifications

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Associate Registrar for Certifications
Duties: Effectively communicates and demonstrates excellent administrative and human interaction skills, particularly in balancing the diverse needs of the academic community and those of academic affairs while working effectively within the Office of the University Registrar. Works proactively with the University Registrar, Associate Registrars, Assistant Registrars, central departments, academic units, and university leadership on changes to business processes; leads and participates in regular meetings with campus constituents to collaborate on matters relating to domicile appeals, certifications, FERPA practices, and NCAA certifications. Leads business process design and implementations to support compliance with the U.S. Department of Education, U.S. Department of Veterans Affairs, Commonwealth of Virginia and/or University policies as related to enrollment, FERPA, veteran’s benefits, and domicile appeals. Executes motivational, positive leadership in using established best practices while fostering an innovative and strategic mindset among staff. Serves as a FERPA expert and a University resource. Provides University Registrar with notifications and updates that pertain to matters of importance such as domicile cases going to court or calls from the President’s Office. Provides situational updates, as well as project status updates, to the University Registrar. Oversees all aspects of the intermediate-level domicile appeals process in accordance with Commonwealth legislation, Attorney General, State Council of Higher Education (SCHEV), university policies, and applicable guidance. Manages the school certifying officials (SCO) who are responsible for the certification of credit for students eligible for veteran’s educational benefits from the U.S. Department of Veterans Affairs. With university constituents, SCHEV, and Veterans Affairs, ensure that degree and certificate programs are reconciled and eligible for benefits. Receives and prepares subpoenas issued for student academic records and provide support for the processing of the records as mandated. Oversees and directs FERPA training for Student Banner users within the university community and participate on university committees to determine university privacy policies, procedures, and practices. Responsible for the enrollment verification process that impacts student benefits, loan deferments, employment, health insurance coverage, etc. Supervise the National Student Clearinghouse compliance reporting regarding student certification and non-certification outsources processes. Serves as the University Registrar’s designee regarding the determination of NCAA athletic academic eligibility. Engage in problem-solving for questionable/sensitive NCAA eligibility issues. Ensure that NCAA eligibility decisions under the Office of the University Registrar’s purview are processed within applicable guidelines. Serves on Athletic Council. Creates reports and dashboards that support a sophisticated, data-driven environment with accurate and robust information for University decision-making. Monitors performance and individual development of all staff; addresses training needs and provides career development opportunities such as workshops, seminars, and training programs. Sets the vision for the certification team, including the reorganization/reassignment of duties and work; streamlines processes wherever possible. Presents best practice information via a variety of standing meetings and receives feedback from the community about their needs; charges projects and enhancements from these reviews, including policy recommendations. Provides staff support for business process documentation. Assists in analysis and proposal of alternative business processes; advises and assists in implementation of new processes. Assures the release of student information within the regulations of the Family Educational Rights and Privacy Act of 1974, as amended and within University policy and guidelines. Supports the University Registrar with office operations while exercising sound judgement, diplomacy, and confidentiality when interacting with constituents. Collaborates with the University Registrar, Associate, and Assistant Registrars to realign work between departmental teams to support the University’s operational excellence and strategic planning goals. Assists the University Registrar in prioritizing multiple competing projects and managing the time of staff and resources accordingly to complete departmental responsibilities in a timely and efficient manner. Participates in the overall planning of activities within the Office of the University Registrar, developing, recommending, and implementing major policy and procedural changes. Performs other related duties as assigned.

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