Lead Genesys Cloud Engineer Remote

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Job Information
Humana
Lead Genesys Cloud Engineer (Remote)
in
Bethesda
Maryland
Description
The Lead Genesys Lead Engineer will be implementing Genesys IVR systems (Soft phones, call routing and queing) on a cloud platform. This role will be expected to work with Agile Scrum teams.
Responsibilities
Responsible for Contact Center platform configuration, development, customization, integration, and technical documentation
Designs and develops solutions using Genesys PureCloud platform
Work with business analyst and technical leads to develop customer experience center platform requirements
Responsible for development, tests/debug programs, and maintains/supports deployed interfaces
Adhere development practices and coding principles
Perform Proof of concepts as needed
Required Qualifications
Bachelor's degree in Computer Science or related field
Minimum of 3 years of coding/development experience in Contact center platforms
Strong 'Hands-on' Experience as a Developer involving large scale cloud contact center experience solutions using Genesys PureCloud platform
Hands-on experience in Genesys PureCloud platform and its capabilities including (but not limited to) Genesys Workforce Optimization (WFO), Workforce Engagement Management (WEM), Queuing/Routing, Call Flow, Conversational flows using Genesys PureCloud Architect
Strong programming experience with implementing API/Web Services
Strong programming skills
Database knowledge pertaining to SQL and MongoDB will be considered a plus
Experience integrating Genesys PureCloud with CRM solutions (like Salesforce, MS Dynamics)
Excellent analytical, communication, organizational and problem-solving skills coupled with a strong work ethic
Experience in Agile software development methodology and practices with full development lifecycle from inception through implementation
Preferred Qualifications
Strong working knowledge of Cloud Technologies, Genesys Cloud Foundry, AWS, etc.
Additional Information
#Cloud
#LI Remote
Scheduled Weekly Hours
40

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