Associate Director BPO Management

Profile

Bristol-Myers Squibb is a global Biopharma company committed to a single mission: to discover, develop, and deliver innovative medicines focused on helping millions of patients around the world in disease areas such as oncology, cardiovascular, immunoscience and fibrosis.

Join us and make a difference. We hire the best people and provide them with a work environment that places a premium on diversity, integrity, collaboration and personal development. Through a culture of inclusion, we create a better, more productive work environment. We believe that the diverse experiences and perspectives of all our employees help to drive innovation and transformative business results.

The role of the Associate Director, BPO Management is supporting, is responsible for enabling process efficiency, continuously improve, and govern the end-to-end processes managed by BPO service provider and create effective interactions with both service provider and BMS employees. The Associate Director will seek to establish “capability excellence” within the procurement organization as it relates to driving the development and execution of a global strategy for order policies, processes & technology focusing on maximizing efficiency, improving customer service and user satisfaction, standardization / globalization, and establishing & maintaining a robust compliance environment (internal and external).

It is important for this individual closely and regularly interact with a wide array of stakeholders across the enterprise to establish, enable, continuously improve and govern the implementation and governance of standards across the organization.

This role is expected to support the team composed of centralized experts and regional resources focusing various capabilities (e.g., reporting & compliance) and process areas. It is important for this role to regularly collaborate / interact with a wide variety of internal and external stakeholders. Major Responsibilities


Support the design and focus on driving the deployment and execution of a global standards, strategy and execution for the following process areas (non-exhaustive):

Requisitioning / Buying Channels

Vendor Master Management

Contracting

Order Management (including Check requisition)

Payment Channels (in partnership with Invoice to Pay Lead)













Ensure efficiency/improve Contract-to-Pay Operational processes outsourced to BPO Service Provider and drive value with multi-yr complex contract, particularly Procurement tower

Manage driving year on year productivity through increased digitization, process automation (RPA) and other process improvements

Support enterprise Service Provider cross-tower governance process with senior leaders managing functional tower





Partner closely and regularly interact with stakeholders across the enterprise to implement, continuously improve and govern the end-to-end Contract to Pay process









Interface with SS&P leadership, as needed to ensure strategies meet continuously evolving requirements / processes meet their needs.

Collaborate with SS&P to enable an effective cash management (discount) strategy which allows BMS to achieve its cash management goals for Source to Order

Partner with each of the regional Operations leads within BFS who are responsible for the execution of Source to Order process.









Ensure compliance with all BMS internal control and compliance policies:

Manage and refine continuous reporting capabilities on compliance and performance across end-to-end processes key processes

Work closely with the GPO and Business Control Function to ensure compliance with controls is built into processes and reports

Identify user friendly / centric solutions to drive compliance by collaborating with Procurement Strategy/Digital Lead and IT function













Oversee emerging future pipeline of Continuous Improvement portfolio and deliverables

Create, champion, and ensure implementation of ideas that will focus on maximizing efficiency, improving customer service and user satisfaction, standardization / globalization, robust compliance, and compliance (internal and external


Minimum Requirements:


B.S./B.A.

Minimum of 8-10 years of business experience

Minimum of 6-8 years of multi-disciplined procurement experience or related experience

Minimum of 2 years Pharmaceutical Procurement experience, or working directly with Pharmaceutical Procurement teams or relevant experience

Experience leading and participating on cross-functional and/or global teams
Preferred Qualifications:



M.S./M.B.A.

Professional certifications (e.g. CPM, CPIM).

4 years Pharmaceutical Procurement experience

Membership in Professional Associations, e.g. ISM

Internal stakeholder management, data/information management, category management, process redesign and continuous improvement expertise, project management and performance measurement skills

Procurement process knowledge, contract management, financial analysis, market analysis, supplier analysis, supplier diversity, supplier management, technology utilization, strategic planning and integrated supply chain experience


Bristol-Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees the resources to pursue their goals, both at work and in their personal lives.

Bristol-Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Company info

Sign Up Now - MiamiCrossing.com