Medical Receptionist/Customer Service Specialist - CenterWell Work at Home

Profile

Description

CenterWell Senior Primary Care, a subsidiary of **MEMBERS ONLY**SIGN UP NOW***., is the new brand for a primary care medical group practice with centers open or opening in Florida, Georgia, Kansas, Louisiana, Missouri, Nevada, North Carolina, South Carolina and Texas. CenterWell Senior Primary Care has a strong emphasis on senior-focused primary care for members of Medicare Advantage health plans and is committed to providing personalized, high-quality primary care combined with an excellent patient experience. CenterWell Senior Primary Care has experience in both the treatment and management of most chronic and acute-care conditions. The practices also provide health education and value-added, well-being services at the centers and around their neighborhoods to help both patients and community members improve their health.

At CenterWell Senior Primary Care, we want to help those in the communities we serve, including our associates, lead their best lives. We support our associates in becoming happier, healthier, and more productive in their professional and personal lives. We promote lifelong well-being by giving our associate fresh perspective, new insights, and exciting opportunities to grow their careers. Our culture is focused on teamwork and providing a positive and welcoming environment for all.

The Receptionist 1 receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately. The Receptionist 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.

Responsibilities

We need you! Do you have a strong desire to help serve our senior population as we adjust to the current health care environment in our community?

CenterWell is a senior-focused primary care clinic organization with 20 local clinics across the Orlando region. Our culture is focused on team work and providing a positive and welcoming environment for all. Due to the fast-moving COVID-19 pandemic, we anticipate a need to hire temporary, variable staffing to cover front office needs in our clinics. The position basic needs are as follows:


Excellent customer service skills, to include having clear communication skills and a friendly and calm demeanor.
Strong computer skills to include the ability to understand basic functions in an Electronic Medical System (our current system is E-Clinical works) such as making appointments, communicating with the medical team via creation of telephone notes, etc.
Ability to prioritize tasks in a time-sensitive environment.
The highest level of integrity and commitment to our community's health.
Receiving inbound calls and making outbound calls to our members


Required Qualifications


2 years of relevant experience preferably within a fast paced clinic setting
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Experience with the geriatric community


Preferred Qualifications


High School Diploma or GED
Bilingual English/Spanish
Experience with HEDIS, Claims, Referrals
ECW knowledge


Additional Information

Scheduled Weekly Hours

40

Company info

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