Guest Services Supervisor

Profile

,AnswerValue:u003cspan style=font-size:11pt\u003eu003cspan style=background:white\u003eu003cspan style=line-height:normal\u003eu003cspan style=font-family:Calibri,sans-serif\u003eu003cbu003eu003cspan style=font-size:10.5pt\u003eu003cspan style=font-family:u0026quot;Open Sansu0026quot;,sans-serif\u003eu003cspan style=color:#333333\u003eEvent Staff are I S E ambassadors providing all guests with a positive, lasting impression of the Fox Theatre by delivering a superior guest experience, including but not limited to greeting, directing, assisting, and building relationships with guests, as well as all other Fox staff and Volunteer Ushers. This position serves as the front-line for public and private eventsu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/bu003eu003cspan style=font-size:10.5pt\u003eu003cspan style=font-family:u0026quot;Open Sansu0026quot;,sans-serif\u003eu003cspan style=color:#333333\u003e.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003cbru003eu003cbru003eu003cbru003eu003cspan style=font-size:11pt\u003eu003cspan style=line-height:107%\u003eu003cspan style=font-family:Calibri,sans-serif\u003eu003cbu003eJob Summary:u0026nbsp; u003c/bu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003cbru003eu003cspan style=font-size:11pt\u003eu003cspan style=line-height:107%\u003eu003cspan style=font-family:Calibri,sans-serif\u003eThe Guest Services Supervisor is responsible for managing the Guest Services Desk to ensure any guest questions or issues are addressed promptly and to the guest’s satisfaction during events. These individuals are also responsible for ensuring that our event colleagues are prepared to amaze, inspire, and unite our guests, and provide guests the first-class experience that they have come to expect at the Fox Theatre and all of our venues.u0026nbsp; The Guest Experience Supervisor is also expected to treat all colleagues and guests with respect, kindness, and compassion.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003cbru003eu003cspan style=font-size:11pt\u003eu003cspan style=line-height:107%\u003eu003cspan style=font-family:Calibri,sans-serif\u003eu003cbu003eKey Responsibilities: u003c/bu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003culu003eu003cli style=margin-bottom:11px\u003eu003cspan style=font-size:11pt\u003eu003cspan style=tab-stops:list .5in\u003eu003cspan style=line-height:107%\u003eu003cspan style=font-family:Calibri,sans-serif\u003eResponsible for Guest Service at every event.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=margin-bottom:11px\u003eu003cspan style=font-size:11pt\u003eu003cspan style=tab-stops:list .5in\u003eu003cspan style=line-height:107%\u003eu003cspan style=font-family:Calibri,sans-serif\u003eMake sure the guests in their area are having a wonderful experience at the event, assisting them with any concern or problem they may have including but not limited to:u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003cul style=list-style-type:disc\u003eu003cli style=margin-bottom:11px\u003eu003cspan style=font-size:11pt\u003eu003cspan style=tab-stops:list 1.0in\u003eu003cspan style=line-height:107%\u003eu003cspan style=font-family:Calibri,sans-serif\u003eSeating concerns.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=margin-bottom:11px\u003eu003cspan style=font-size:11pt\u003eu003cspan style=tab-stops:list 1.0in\u003eu003cspan style=line-height:107%\u003eu003cspan style=font-family:Calibri,sans-serif\u003eConcerns involving other guests.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=margin-bottom:11px\u003eu003cspan style=font-size:11pt\u003eu003cspan style=tab-stops:list 1.0in\u003eu003cspan style=line-height:107%\u003eu003cspan style=font-family:Calibri,sans-serif\u003eAssistance with any ADA needs.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=margin-bottom:11px\u003eu003cspan style=font-size:11pt\u003eu003cspan style=tab-stops:list 1.0in\u003eu003cspan style=line-height:107%\u003eu003cspan style=font-family:Calibri,sans-serif\u003eAre providing our guests with first class customer service.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=margin-bottom:11px\u003eu003cspan style=font-size:11pt\u003eu003cspan style=tab-stops:list 1.0in\u003eu003cspan style=line-height:107%\u003eu003cspan style=font-family:Calibri,sans-serif\u003eReceive a break during the event.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=margin-bottom:11px\u003eu003cspan style=font-size:11pt\u003eu003cspan style=tab-stops:list 1.0in\u003eu003cspan style=line-height:107%\u003eu003cspan style=font-family:Calibri,sans-serif\u003eFeel comfortable assisting colleagues, questions, potentially coaching and or any other assistance.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=margin-bottom:11px\u003eu003cspan style=font-size:11pt\u003eu003cspan style=tab-stops:list 1.0in\u003eu003cspan style=line-height:107%\u003eu003cspan style=font-family:Calibri,sans-serif\u003eReaching out to the proper department to get any and all guest questions answered as it relates to the event.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003c/ulu003eu003c/liu003eu003c/ulu003eu003cspan style=font-size:11pt\u003eu003cspan style=line-height:107%\u003eu003cspan style=font-family:Calibri,sans-serif\u003eu003cbu003eSupplemental Job Functions:u003c/bu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003culu003eu003cli style=margin-bottom:11px\u003eu003cspan style=font-size:11pt\u003eu003cspan style=tab-stops:list .5in\u003eu003cspan style=line-height:107%\u003eu003cspan style=font-family:Calibri,sans-serif\u003ePerforms other duties as assigned throughout the District Detroit venues.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003c/ulu003eu003cspan style=font-size:11pt\u003eu003cspan style=line-height:107%\u003eu003cspan style=font-family:Calibri,sans-serif\u003eu003cbu003eMinimum Knowledge, Skills and Abilities:u003c/bu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003culu003eu003cli style=margin-bottom:11px\u003eu003cspan style=font-size:11pt\u003eu003cspan style=tab-stops:list .5in\u003eu003cspan style=line-height:107%\u003eu003cspan style=font-family:Calibri,sans-serif\u003eMinimum two years related experience in a leadership capacity.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=margin-bottom:11px\u003eu003cspan style=font-size:11pt\u003eu003cspan style=tab-stops:list .5in\u003eu003cspan style=line-height:107%\u003eu003cspan style=font-family:Calibri,sans-serif\u003eExtensive experience working with the public is recommended but not required.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003c/ulu003eu003cspan style=font-size:11pt\u003eu003cspan style=line-height:107%\u003eu003cspan style=font-family:Calibri,sans-serif\u003eu003ciu003eAny equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the worku003c/iu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003culu003eu003cli style=margin-bottom:11px\u003eu003cspan style=font-size:11pt\u003eu003cspan style=tab-stops:list .5in\u003eu003cspan style=line-height:107%\u003eu003cspan style=font-family:Calibri,sans-serif\u003ePossess the highest integrity and ethical standards along with a great deal of compassion for othersu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=margin-bottom:11px\u003eu003cspan style=font-size:11pt\u003eu003cspan style=tab-stops:list .5in\u003eu003cspan style=line-height:107%\u003eu003cspan style=font-family:Calibri,sans-serif\u003eOutstanding ability to establish and maintain strong working relationships with event colleaguesu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=margin-bottom:11px\u003eu003cspan style=font-size:11pt\u003eu003cspan style=tab-stops:list .5in\u003eu003cspan style=line-height:107%\u003eu003cspan style=font-family:Calibri,sans-serif\u003eStrong communication, listening, and customer service abilitiesu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=margin-bottom:11px\u003eu003cspan style=font-size:11pt\u003eu003cspan style=tab-stops:list .5in\u003eu003cspan style=line-height:107%\u003eu003cspan style=font-family:Calibri,sans-serif\u003eDetail orientedu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=margin-bottom:11px\u003eu003cspan style=font-size:11pt\u003eu003cspan style=tab-stops:list .5in\u003eu003cspan style=line-height:107%\u003eu003cspan style=font-family:Calibri,sans-serif\u003eAbility to remain calm in loud, high-energy environmentsu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=margin-bottom:11px\u003eu003cspan style=font-size:11pt\u003eu003cspan style=tab-stops:list .5in\u003eu003cspan style=line-height:107%\u003eu003cspan style=font-family:Calibri,sans-serif\u003eComfortable working in a crowd with large amounts of peopleu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=margin-bottom:11px\u003eu003cspan style=font-size:11pt\u003eu003cspan style=tab-stops:list .5in\u003eu003cspan style=line-height:107%\u003eu003cspan style=font-family:Calibri,sans-serif\u003eAbility to manage multiple challenges at onceu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=margin-bottom:11px\u003eu003cspan style=font-size:11pt\u003eu003cspan style=tab-stops:list .5in\u003eu003cspan style=line-height:107%\u003eu003cspan style=font-family:Calibri,sans-serif\u003eAbility to creatively problem solveu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003c/ulu003eu003cspan style=font-size:11pt\u003eu003cspan style=line-height:107%\u003eu003cspan style=font-family:Calibri,sans-serif\u003eu003cbu003ePreferred Knowledge, skills and abilities:u003c/bu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003culu003eu003cli style=margin-bottom:11px\u003eu003cspan style=font-size:11pt\u003eu003cspan style=tab-stops:list .5in\u003eu003cspan style=line-height:107%\u003eu003cspan style=font-family:Calibri,sans-serif\u003eExperience working in a leadership roleu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=margin-bottom:11px\u003eu003cspan style=font-size:11pt\u003eu003cspan style=tab-stops:list .5in\u003eu003cspan style=line-height:107%\u003eu003cspan style=font-family:Calibri,sans-serif\u003eExperience working with the public and customer serviceu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003c/ulu003eu003cspan style=font-size:11pt\u003eu003cspan style=line-height:107%\u003eu003cspan style=font-family:Calibri,sans-serif\u003eu003cbu003eWorking Conditions:u003c/bu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003culu003eu003cli style=margin-bottom:11px\u003eu003cspan style=font-size:11pt\u003eu003cspan style=tab-stops:list .5in\u003eu003cspan style=line-height:107%\u003eu003cspan style=font-family:Calibri,sans-serif\u003eIrregular and extended hours including nights, weekends, and holidaysu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=margin-bottom:11px\u003eu003cspan style=font-size:11pt\u003eu003cspan style=tab-stops:list .5in\u003eu003cspan style=line-height:107%\u003eu003cspan style=font-family:Calibri,sans-serif\u003eExposure to moderate - high noise levelu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=margin-bottom:11px\u003eu003cspan style=font-size:11pt\u003eu003cspan style=tab-stops:list .5in\u003eu003cspan style=line-height:107%\u003eu003cspan style=font-family:Calibri,sans-serif\u003eAbility to stand for 5 hours at a time, walk long distances and climb stairsu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=margin-bottom:11px\u003eu003cspan style=font-size:11pt\u003eu003cspan style=tab-stops:list .5in\u003eu003cspan style=line-height:107%\u003eu003cspan style=font-family:Calibri,sans-serif\u003eAbility to lift up to 25 lbs.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=margin-bottom:11px\u003eu003cspan style=font-size:11pt\u003eu003cspan style=tab-stops:list .5in\u003eu003cspan style=line-height:107%\u003eu003cspan style=font-family:Calibri,sans-serif\u003eFrequent visual/auditory attentionu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003c/ulu003eu003cspan style=font-size:11pt\u003eu003cspan style=line-height:107%\u003eu003cspan style=font-family:Calibri,sans-serif\u003eu003ciu003eThe physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.u003c/iu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003cbru003eu0026nbsp;,

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