Director Strategy amp Ops Advancement for Humana at Home

Profile

Description

Director of Strategy & Ops Advancement, Humana at Home plays an important role within Humana at Home (HAH) to define, land and execute on our key strategic priorities and drive clinical outcomes. You are passionate about using your strong strategic and analytical acumen to identify the highest priority initiatives to create and demonstrate HAH care management value, and partnering with key HAH and enterprise partners (e.g., Pharmacy and Stars Teams, Provider Partnerships) to drive exceptional operational execution of our key objectives. You are curious - you enjoy connecting the dots between business metrics and our frontline, understanding key root causes for what we see in reporting, testing hypotheses for what we could improve to drive value, and transforming ideas into action.

Responsibilities

Responsibilities

Strategy and scoping:


Assess and prioritize highest impact initiatives across key sources of value for HAH (e.g., Pharmacy collaboration opportunities) based on size, feasibility and incrementality
Translate strategic initiatives into operational roadmaps, including key changes to process flows, IT requirements, reporting requirements, and resourcing requirements


Initiative planning and implementation:


Develop plans and operationalize key initiatives through collaboration with key HAH and enterprise partners / stakeholders (e.g., technology, learning, operational teams); consider implications upstream / downstream, impacts to member and associate experience, interdependencies with intersecting projects
Serve as SME / point person for initiatives; partner effectively with other enterprise stakeholders to provide perspective on impact to business, operations, process
Hold accountability for end-to-end of project implementation and meeting key objectives


Analytic and operational improvements:


Determine key metric and KPI requirements to track and measure success; monitor and share progress to goals, uncover key root causes and corresponding recommendations to address, and synthesize key learnings for future projects
Conducts key analyses and collaborates with analytics partners to uncover key insights on how we can HAH value across multiple sources of value (e.g., trend, Stars, pharmacy, etc.) and make recommendations to influence strategic decisions and impact business outcomes
Determine key implications from analytic insight and translate into compelling 'stories' and presentations to key stakeholders
Analyze data to identify operational issues and communicate timely


Required Qualifications


Bachelor Degree or higher
Prior experience in healthcare industry and project leadership
Proven organization, planning and prioritization skills to collaborate with multiple internal stakeholders concurrently (and potential also vendor partners); ability to operate on deadlines
Demonstrated analytic acumen, ability to leverage data to drive decision making and improve outcomes
Strong strategic acumen with focus on continuously improving outcomes and customer experience
Excellent communication skills and presentation skills
Comprehensive knowledge of all Microsoft Office applications including Excel, PowerPoint, Word


Preferred Qualifications


2 to 4 years in management consulting, corporate strategy, business operations or equivalent experience in healthcare company
Deep understanding of Care Management Process
Deep understanding of Humana teams and enterprise interconnectedness
Strongly preferred, prior experience at top tier consulting firm such as BCG, Bain or McKinsey in a position as Manager, Project lead, Engagement Manager or equivalent


Scheduled Weekly Hours

40

Company info

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