Bilingual Front Desk

Profile

u003cpu003eu003cstrongu003e*Must be bilingual in Spanish and English*u003c/strongu003eu003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cstrongu003eThis job exists to:u003c/strongu003e The purpose of this position is to have a staff member who is fully cross trained in all aspects of administrative support of the providers resulting in a smooth running pod team. This job exists to provide the pro-active front office support of the medical team in creating a great customer experience for the patient.u003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cemu003eSchedule: u003c/emu003eu003c/pu003enu003cpu003eu003cemu003eMonday- Friday, approximately 8a-5pu003c/emu003eu003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cstrongu003eESSENTIAL DUTIES AND RESPONSIBILITIES:u003c/strongu003eu003c/pu003enu003culu003enu003cliu003eKnowledge and understanding of patient payer terminology, eligibility, and insurances accepted, to include Medicare, Medicaid, Commercial, and clinic specific programs.u003c/liu003enu003cliu003eSkilled at receiving and processing collection of payment and proper cash handling procedureu003c/liu003enu003cliu003eQuality scheduling to include active-schedule management and maintaining the clinic scheduleu003c/liu003enu003c/ulu003enu003culu003enu003cliu003eExcellent customer service, cultural sensitivity, and confidentialityu003c/liu003enu003cliu003eFollow appropriate telephone protocol for patients and employeesu003c/liu003enu003cliu003eInitiate, update and maintain electronic medical recordu003c/liu003enu003cliu003eResponsible for patient-related data collection for process and quality improvementu003c/liu003enu003cliu003eActively enrolls and engages patients with My Clinica Connectionu003c/liu003enu003cliu003eResponds to patients questions by following and informing of our policies and proceduresu003c/liu003enu003c/ulu003enu003culu003enu003cliu003eIn coordination with the security guard or hospitality clerk, actively monitor lobby area for, security, safety concerns, and cleanlinessu003c/liu003enu003cliu003eDistribution of all clinic deliveriesu003c/liu003enu003cliu003eFirst line of de-escalation when handling volatile, emotional, and behavioral patient issuesu003c/liu003enu003cliu003eReport signs of abuse/neglect of patients or staff members to a clinic manager immediatelyu003c/liu003enu003cliu003eCompletes patient registration in EMR and updates with any changes in patient status.u003c/liu003enu003cliu003eUpdates patients of current wait time, when necessaryu003c/liu003enu003cliu003eSupport the Clinical team with all administrative, planned care initiativesu003c/liu003enu003cliu003eMaintains visitor check-in processu003c/liu003enu003cliu003eResponsible for all u0026ldquo;normal labu0026rdquo; phone calls to patientsu003c/liu003enu003cliu003eAssists patients in filling out registration formsu003c/liu003enu003cliu003ePerforms daily outreach from the care planner alert report and other outreach efforts as directedu003c/liu003enu003cliu003eManages all outgoing correspondents via mail, email, and fax for the clinicu003c/liu003enu003cliu003eConfirms appointments via phone call to patientsu003c/liu003enu003cliu003eParticipation in organization, site workgroups, or committees as requestedu003c/liu003enu003cliu003eBasic understanding of financial enrollment and refers when appropriateu003c/liu003enu003cliu003eReceiving dropped off labs and basic knowledge of specimen handling and storageu003c/liu003enu003cliu003eReads data, corrects errors, and reports inefficienciesu003c/liu003enu003c/ulu003enu003cpu003eu003cstrongu003eu0026nbsp;u003c/strongu003eu003c/pu003enu003cpu003eu003cstrongu003eOTHER DUTIES AND RESPONSIBILITIES:u003c/strongu003eu003c/pu003enu003culu003enu003cliu003eMaintain a safe work environment by remaining informed of and compliant with the clinicu0026rsquo;s safety policies, and in particular by application of safe practices in area of own responsibility.u003c/liu003enu003cliu003eCompliance:nu003culu003enu003cliu003eKnowledgeable of and compliant with laws and regulations governing area of responsibility.u003c/liu003enu003cliu003eResponsible for reporting any potentially non-compliant conduct.u003c/liu003enu003cliu003eCooperate fully with our Compliance Officer in upholding our Compliance Planu003c/liu003enu003c/ulu003enu003c/liu003enu003c/ulu003enu003culu003enu003cliu003ePerforms other duties and responsibilities as required.u003c/liu003enu003cliu003eAssure that front desk equipment: fax, copier are properly suppliesu003c/liu003enu003c/ulu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cstrongu003ePOSITION QUALIFICATIONS:u003c/strongu003eu003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cstrongu003eA. Education / Experienceu003c/strongu003eu003c/pu003enu003colu003enu003cliu003eHigh School diploma or GED preferred.u003c/liu003enu003cliu003eOne year in a medical facility preferred.u003c/liu003enu003cliu003eProficient in Microsoft Outlook, Word, and Excel preferred.u003c/liu003enu003c/olu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cstrongu003eB. Knowledge, skills and abilities:u003c/strongu003eu003c/pu003enu003colu003enu003cliu003eBilingual in Spanish and Englishu003c/liu003enu003cliu003enu003cpu003eBasic computer, math, written and phone skillsu003c/pu003enu003c/liu003enu003cliu003enu003cpu003eExcellent customer service and organizational skillsu003c/pu003enu003c/liu003enu003cliu003enu003cpu003eSensitivity to low income, ethnic minority community is requiredu003c/pu003enu003c/liu003enu003cliu003enu003cpu003eAble to flourish in a team management systemu003c/pu003enu003c/liu003enu003cliu003enu003cpu003eAbility to work under pressure, multitask, and prioritize efficientlyu003c/pu003enu003c/liu003enu003c/olu003e,EqualOpportunityEmployerDescription:null,PayTransparencyPolicyStatement:null,MatchScore:1.0,HasApplied:false,ApplicationJobBoardName:null,ApplicationJobBoardId:null,DateApplied:null,Salaried:false,CompensationAmount:null,PublishingStatus:1,Links:[],BehaviorCriteria:[],MotivationCriteria:[],EducationCriteria:[],LicenseAndCertificationCriteria:[],SkillCriteria:[],WorkExperienceCriteria:[],JobBoardMemberships:[{JobBoardId:24c237ae-d249-4f95-a6b6-4c04e35b0855,PublishedInternal:false,PublishedExternal:true,ExternalPostedDate:2020-11-18T20:51:48.14Z,InternalPostedDate:null},{JobBoardId:87a3f19c-90bd-4c1f-a751-7e82f54015f3,PublishedInternal:true,PublishedExternal:false,ExternalPostedDate:null,InternalPostedDate:2020-11-18T20:51:48.14Z}],AssessmentUri:null,AssessmentStatus:null,OpportunityIsClosed:false,TravelRequired:null,TravelDescription:null,SupervisorName:null,Assessments:[],ApplicationId:null});

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