Chilis Grill amp Bar Certified Shift Leader - Phoenix AZ

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Chili's Grill & Bar, Certified Shift Leader - Phoenix, AZ','003TQW','!*!
Role Overview

Chili's Certified Shift Leaders are wired for hospitality! We're in the people business. So, we know how to make someone feel special, and our most successful Certified Shift Leaders are passionate about connecting with Team Members and Guests. Our win-together atmosphere rewards teamwork, and a willingness to go above and beyond is always recognized and celebrated.
For decades, Chili's has been known for our culture of fun. Simply put - we take our jobs seriously but not ourselves. Our Certified Shift Leaders are hungry for top business results but also know how to have fun along the way. From leading the team through a high-energy shift to exceeding Guest expectations on every occasion to ensuring we meet our financial responsibilities, Certified Shift Leaders are the critical link to making it all happen.

Responsibilities


Ensure a great Guest experience
Role model and hold Team Members accountable to operational and quality standards
Identify root cause of issues while being self-reflective and holding yourself accountable first, showing vulnerability and transparency
Foster open communication between Team Members and Management
Influence Team Member behaviors by championing change and restaurant initiatives
Lead with heart and mind
Drive business results by utilizing Chili's systems to effectively control costs
Follow operational systems, such as our Manager Timeline and performing quality Line Checks
Help train, retain, and develop Team Members to take on larger roles
Drive Guest engagement within the four walls of the restaurant while developing relationships within the community
Understand and practice safe food handling procedures
Communicate and embody Chili's culture and Cultural Beliefs: Every Guest Counts, Food Perfection, Be Accountable, Play Restaurant


About Us

Chili's was born in Dallas, Texas in 1975. Since then, we've boldly claimed our place in the casual dining industry as the place to go for Big Mouth burgers, house smoked ribs, full on fajitas, and hand shaken margaritas! With a legacy deeply rooted in service, hospitality, and giving back, we are committed to delivering the best experience to every Guest, every day.

About You


Dependable team player
Prefers to work in a fast-paced environment
Great multitasking skills


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