Business Intern - Billing Analysis

Profile

:,ActualValueFromSolar:null},{QuestionName:Job Description,AnswerValue:u003cspan style=font-size:12pt\u003eu003cspan style=font-family:u0026quot;Times New Romanu0026quot;,serif\u003eu003cspan style=font-size:11.0pt\u003eu003cspan style=font-family:u0026quot;Calibriu0026quot;,sans-serif\u003eAnalyzes billing exceptions within the SAP-CCS system and provides solutions including the following:u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003culu003eu003cli style=margin-left:8px\u003eu003cspan style=font-size:12pt\u003eu003cspan style=font-family:u0026quot;Times New Romanu0026quot;,serif\u003eu003cspan style=font-size:11.0pt\u003eu003cspan style=font-family:u0026quot;Calibriu0026quot;,sans-serif\u003eResearches and corrects errors on service orders and customer accounts in SAP-CCS.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=margin-left:8px\u003eu003cspan style=font-size:12pt\u003eu003cspan style=font-family:u0026quot;Times New Romanu0026quot;,serif\u003eu003cspan style=font-size:11.0pt\u003eu003cspan style=font-family:u0026quot;Calibriu0026quot;,sans-serif\u003eMaintains accurate, auditable customer billing records in SAP-CCS.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=margin-left:8px\u003eu003cspan style=font-size:12pt\u003eu003cspan style=font-family:u0026quot;Times New Romanu0026quot;,serif\u003eu003cspan style=font-size:11.0pt\u003eu003cspan style=font-family:u0026quot;Calibriu0026quot;,sans-serif\u003eCoordinates the completion of pending service orders, which includes meter changes, removals, installs, new accounts, customer changes, turn on and offs.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=margin-left:8px\u003eu003cspan style=font-size:12pt\u003eu003cspan style=font-family:u0026quot;Times New Romanu0026quot;,serif\u003eu003cspan style=font-size:11.0pt\u003eu003cspan style=font-family:u0026quot;Calibriu0026quot;,sans-serif\u003eExplain billing adjustments to internal and external customersu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003c/ulu003eu003cspan style=font-size:12pt\u003eu003cspan style=font-family:u0026quot;Times New Romanu0026quot;,serif\u003eu003cspan style=font-size:11.0pt\u003eu003cspan style=font-family:u0026quot;Calibriu0026quot;,sans-serif\u003eAssists in developing and analyzing Billing Integrity reports (from a combination of sources including SAP and Excel) including:u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003culu003eu003cli style=margin-left:8px\u003eu003cspan style=font-size:12pt\u003eu003cspan style=font-family:u0026quot;Times New Romanu0026quot;,serif\u003eu003cspan style=font-size:11.0pt\u003eu003cspan style=font-family:u0026quot;Calibriu0026quot;,sans-serif\u003eMonthly statistical reports.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=margin-left:8px\u003eu003cspan style=font-size:12pt\u003eu003cspan style=font-family:u0026quot;Times New Romanu0026quot;,serif\u003eu003cspan style=font-size:11.0pt\u003eu003cspan style=font-family:u0026quot;Calibriu0026quot;,sans-serif\u003eDaily reports related to efficienciesu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=margin-left:8px\u003eu003cspan style=font-size:12pt\u003eu003cspan style=font-family:u0026quot;Times New Romanu0026quot;,serif\u003eu003cspan style=font-size:11.0pt\u003eu003cspan style=font-family:u0026quot;Calibriu0026quot;,sans-serif\u003eAd hoc reports as requested by Managementu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=margin-left:8px\u003eu003cspan style=font-size:12pt\u003eu003cspan style=font-family:u0026quot;Times New Romanu0026quot;,serif\u003eu003cspan style=font-size:11.0pt\u003eu003cspan style=font-family:u0026quot;Calibriu0026quot;,sans-serif\u003eAd hoc reports to be utilized in rate proceedingsu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003c/ulu003eu003cspan style=font-size:12pt\u003eu003cspan style=font-family:u0026quot;Times New Romanu0026quot;,serif\u003eu003cspan style=font-size:11.0pt\u003eu003cspan style=font-family:u0026quot;Calibriu0026quot;,sans-serif\u003ePerforms research in the SAP-CCS system as necessary:u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003culu003eu003cli style=margin-left:8px\u003eu003cspan style=font-size:12pt\u003eu003cspan style=font-family:u0026quot;Times New Romanu0026quot;,serif\u003eu003cspan style=font-size:11.0pt\u003eu003cspan style=font-family:u0026quot;Calibriu0026quot;,sans-serif\u003eAnalyze customer history information to calculate and processes billing corrections including rebills and billing adjustments.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=margin-left:8px\u003eu003cspan style=font-size:12pt\u003eu003cspan style=font-family:u0026quot;Times New Romanu0026quot;,serif\u003eu003cspan style=font-size:11.0pt\u003eu003cspan style=font-family:u0026quot;Calibriu0026quot;,sans-serif\u003eCorrect or estimate usage necessary to render an accurate bill.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=margin-left:8px\u003eu003cspan style=font-size:12pt\u003eu003cspan style=font-family:u0026quot;Times New Romanu0026quot;,serif\u003eu003cspan style=font-size:11.0pt\u003eu003cspan style=font-family:u0026quot;Calibriu0026quot;,sans-serif\u003eProvide accurate information necessary to explain account information to internal and external customers upon inquiry.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=margin-left:8px\u003eu003cspan style=font-size:12pt\u003eu003cspan style=font-family:u0026quot;Times New Romanu0026quot;,serif\u003eu003cspan style=font-size:11.0pt\u003eu003cspan style=font-family:u0026quot;Calibriu0026quot;,sans-serif\u003eResearches accounts and obtains documentation necessary to assist in the company’s response to PSC complaints.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003c/ulu003eu003cspan style=font-size:12pt\u003eu003cspan style=font-family:u0026quot;Times New Romanu0026quot;,serif\u003eu003cspan style=font-size:11.0pt\u003eu003cspan style=font-family:u0026quot;Calibriu0026quot;,sans-serif\u003eInteracts with internal departments to research and correct identified billing errors.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003cbru003eu003cspan style=font-size:12pt\u003eu003cspan style=font-family:u0026quot;Times New Romanu0026quot;,serif\u003eu003cspan style=font-size:11.0pt\u003eu003cspan style=font-family:u0026quot;Calibriu0026quot;,sans-serif\u003eAssumes responsibilities as directed by Team Leader to meet all departmental goals and deadlines for work group.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003cbru003eu003cspan style=font-size:12pt\u003eu003cspan style=font-family:u0026quot;Times New Romanu0026quot;,serif\u003eu003cspan style=font-size:11.0pt\u003eu003cspan style=font-family:u0026quot;Calibriu0026quot;,sans-serif\u003eMaintains a working knowledge of Rates, Rules and Regulations for furnishing electric and gas service for the Company. u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003cbru003eu003cspan style=font-size:12pt\u003eu003cspan style=font-family:u0026quot;Times New Romanu0026quot;,serif\u003eu003cspan style=font-size:11.0pt\u003eu003cspan style=font-family:u0026quot;Calibriu0026quot;,sans-serif\u003eMaintains proficient knowledge of the billing and account information contained in SAP-CCS.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003cbru003eu003cspan style=font-size:12pt\u003eu003cspan style=font-family:u0026quot;Times New Romanu0026quot;,serif\u003eu003cspan style=font-size:11.0pt\u003eu003cspan style=font-family:u0026quot;Calibriu0026quot;,sans-serif\u003eDemonstrates excellent problem solving skills.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003cbru003eu003cspan style=font-size:12pt\u003eu003cspan style=font-family:u0026quot;Times New Romanu0026quot;,serif\u003eu003cspan style=font-size:11.0pt\u003eu003cspan style=font-family:u0026quot;Calibriu0026quot;,sans-serif\u003ePerforms other duties as assigned.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003e,VerityZone:jobdescription,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Requisition ID,AnswerValue:6556BR,VerityZone:autoreq,QuestionType:text,ActualValueFromSolar:null},{QuestionName:State,AnswerValue:Kentucky ,VerityZone:formtext31,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:Physical Effort,AnswerValue:Primarily sitting, with optional walking and standing.,VerityZone:formtext53,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Work Conditions,AnswerValue:Normal office environmentu0026nbsp;,VerityZone:formtext52,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Required Education u0026 Experience,AnswerValue:u003ctable class=Table style=border-collapse:collapse width=685\u003eu003ctbodyu003eu003ctru003eu003ctd style=width:685px; padding:0in 7px 0in 7px valign=top\u003eu003cspan style=font-size:12pt\u003eu003cspan style=font-family:u0026quot;Times New Romanu0026quot;,serif\u003eu003cspan style=font-size:11.0pt\u003eu003cspan style=font-family:u0026quot;Calibriu0026quot;,sans-serif\u003eEnrolled in college full time (at least 12 credit hours/semester), pursing a Bachelor’s degree in accounting, finance or economics. u0026nbsp;u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003cbru003eu003cspan style=font-size:12pt\u003eu003cspan style=font-family:u0026quot;Times New Romanu0026quot;,serif\u003eu003cspan style=font-size:11.0pt\u003eu003cspan style=font-family:u0026quot;Calibriu0026quot;,sans-serif\u003eMinimum GPA: 3.00u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/tdu003eu003c/tru003eu003ctru003eu003ctd style=width:685px; padding:0in 7px 0in 7px valign=top\u003eu0026nbsp;u003c/tdu003eu003c/tru003eu003ctru003eu003ctd style=width:685px; padding:0in 7px 0in 7px; height:221px valign=top\u003eu003cspan style=font-size:12pt\u003eu003cspan style=font-family:u0026quot;Times New Romanu0026quot;,serif\u003eu003cspan style=font-size:11.0pt\u003eu003cspan style=font-family:u0026quot;Calibriu0026quot;,sans-serif\u003eAbility to work well as a team member, to develop and manage internal relationships, and exercise professional judgement.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003cbru003eu003cbru003eu003cspan style=font-size:12pt\u003eu003cspan style=font-family:u0026quot;Times New Romanu0026quot;,serif\u003eu003cspan style=font-size:11.0pt\u003eu003cspan style=font-family:u0026quot;Calibriu0026quot;,sans-serif\u003eTechnical Skills: Working knowledge of PC systems including Microsoft Word and Excel; proficient Excel knowledge and experience a plus.u0026nbsp; Ability to analyze data and perform complicated rate calculations with multiple components. Effective communication and organizational skills are required.u0026nbsp; The highest degree of accuracy and timeliness is mandatory, as errors will result in incorrect bills being mailed to customers.u0026nbsp; Must be able to multitask and take ownership of and resolve problems.u0026nbsp; Problem solving skills are a must. u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003cbru003eu003cbru003eu003cspan style=font-size:12pt\u003eu003cspan style=font-family:u0026quot;Times New Romanu0026quot;,serif\u003eu003cspan style=font-size:11.0pt\u003eu003cspan style=font-family:u0026quot;Calibriu0026quot;,sans-serif\u003eRequired Contacts: Frequent contact with employees in other departments to exchange information, answer billing questions, etc.u0026nbsp; Contact with outside customers related to basic questions may occur.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/tdu003eu003c/tru003eu003c/tbodyu003eu003c/tableu003e,VerityZone:formtext56,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Address,AnswerValue:820 West Broadway,VerityZone:formtext41,QuestionType:text,ActualValueFromSolar:null},{QuestionName:City,AnswerValue:Louisville,VerityZone:formtext42,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Job Function,AnswerValue:Intern/Coop ,VerityZone:formtext18,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:Position Purpose,AnswerValue:u003cspan style=font-size:11.0pt\u003eu003cspan style=font-family:u0026quot;Calibriu0026quot;,sans-serif\u003eThis position is responsible for ensuring the accuracy of customer billing records contained in the Company’s (LGE and/or KU) internal customer care system(s) (“CCS”) by analyzing identified customer billing exceptions and researching customer billing inquiries.u0026nbsp; Must be able to correct customer accounts and adjust customer bills as necessary in accordance with state regulations governing the furnishing of electric and gas service for the Company. An individual in this position must have an understanding of the rates, tariffs, and regulations that affect the Company’s billing processes. This position will also analyze bills to verify correctness and coordinate meter rereads and meter change out requests when needed.u0026nbsp; This position collaborates with other departments within the company to address customer inquiries regarding their account and reviews customer accounts to ensure accurate customer billing.u0026nbsp; An individual in this position must have the ability to take ownership of identified problems with customer accounts and must be able to analyze and resolve the problems in a timely manneru003c/spanu003eu003c/spanu003e,VerityZone:formtext46,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:City,AnswerValue:Louisville,VerityZone:formtext59,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:External Title,AnswerValue:Business Intern - Billing Analysis,VerityZone:formtext62,QuestionType:text,ActualValueFromSolar:null}],GQId:3797,isGQResponsive:true,isActive:true,isSocialReferralJobRestricted:false,localeId:1033,AutoOptionalReqId:6556BR,Title:Business Intern - Billing Analysis ,JobSiteId:5362,Link:****{Responsive_AdvancedCSS: /** Columns */#N#@media only screen and (min-width: 768px) {#N# .mainInitialContainer .searchLCol {#N# width: 50%;#N# }#N# }#N# /** header */#N# .themed .pageHeader {#N# background: #fff;#N# display:block;#N# }#N# .themed .pageHeader img {#N# display:block;#N# }#N# @media only screen and (min-width: 768px) {#N# .pageHeader .primaryHeaderLogoWrapperLink {#N# float:left;#N# }#N# }#N# @media only screen and (max-width: 768px) {#N# .pageHeader .primaryHeaderLogoWrapperLink {#N# float:right;#N# padding-right: 20px;#N# }#N# }#N# #N# /** Nav Mobile button */#N# @media only screen and (max-width: 768px) {#N# .themed .pageHeader.bPhoneViewLinksVisible .threeLineIcon {#N# background:#272e35;#N# color: #fff;#N# }#N# .themed .threeLineIcon {#N# background:#fff;#N# color: #272e35;#N# border:1px solid #272e35;#N# padding: 0px !important;#N# line-height: 34px;#N# font-size: 19px;#N# align-items: center;#N# outline:0;#N# border-radius: 50px;#N# width: 36px;#N# text-align:center;#N# font-weight:bold;#N# margin-top: 7px;#N# margin-left: 10px;#N# }#N# .themed .threeLineIcon i.fa {#N# margin-right: -3px;#N# display:inline-block;#N# }#N# }#N# #N# /** Mobile Menu */#N# @media only screen and (max-width: 768px) {#N# #headerLinkContainer {#N# background: #272e35;#N# color: #fff;#N# margin:0px;#N# padding: 20px 0px; 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