Software Support Engineer

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Software Support Engineer
Wexford, PA
Software Support Engineer
Lucas Systems, Inc
. is the fastest-growing provider of voice-directed logistics solutions that help retailers, wholesale distributors, and manufacturers improve warehouse operations. Since 2008 our revenues have grown more than 50 percent, as we have added new marquee customers, created partnerships with leading supply chain and warehouse management system providers, and established an international presence in Europe and the Pacific Rim.
Our software solution, Jennifer™ VoicePlus, provides a rapid return-on-investment for our customers by helping workers do their jobs more efficiently and accurately using real-time voice-recognition software running on mobile, industrial computers. Jennifer is used by Fortune 50 companies
like Kraft Nabisco,
and Cardinal Health
, large private distributors like C&S Wholesale Grocers
and Republic National Distributing Company
, and a range of other leading retailers ( CVS, Office Max, Do It Best, The Container Store
), manufacturers ( Emerson Electric, ClosetMaid, and Rust-Oleum)
and distributors across industries.
Lucas is a unique organization, offering the dynamic, collaborative, and innovative working environment of a smaller company, but with the financial stability and industry presence typically associated with larger firms. This year, we celebrated fourteen consecutive years of profitability since our founding in 1998 and achieved significant revenue growth. This rapid growth continues to create opportunities for both personal and professional growth for high performing individuals.
Lucas Systems, Inc. is currently looking for a
Software Support Engineer
, a key part of the Service and Support team. The Software Support Engineer will be exposed to a number of business units, including Project Management, Design, Development, and Installation. Exposure to a variety of product offerings will allow the Support Analyst to fill organizational needs while enriching experience and skill levels.
Position Description
Provide high quality technical support for our voice-directed software product to our existing and rapidly growing customer base; escalating and redirecting inquiries as necessary including interaction with our application development team to effectively resolve technical issues
Work with customers to specify, quote, and design customer product enhancements
Develop and implement customer product enhancements
Trace and debug code as necessary for problem resolution
Provide database maintenance for customer sites
Design and build enhancements to current solutions to improve customer experiences
Provide periodic after hours helpline support via cell phone
Other duties as assigned
Minimum Qualifications
BS in IT, IS, MIS, or similar or possess equivalent experience
1-3 years of experience in a related field such as programming, customer support, or QA
Experience and practice in T-SQL (preferably MS SQL Server) with experience in writing and debugging stored procedures
General understanding of SQL Server 2005/2008 maintenance and basic administration
Knowledge of Microsoft Operating Systems
Excellent communication skills including the ability to relate to both high-level IT personnel and end users
Ability to travel 5 – 10%
Strong problem solving skills
Ability to work in a fast-paced environment
Preferred Qualifications
Working knowledge of or debugging experience in C#.NET
Understanding of Microsoft IIS and FTP
Familiarity with Microsoft Team Foundation Server
Signing Bonus
Generous benefit package includes Medical/Dental/Vision/Life Insurance; 401(K) with Employer Match; Ten Paid Holidays; Free Parking;Cash Bonus for Employee-Referred Hire; Casual Work Attire
Location: Wexford, PA
Please submit cover letter, resume and salary requirements to:
Lucas Systems, Inc.
11279 Perry Highway, 4th Floor
Wexford, PA 15090
****Or email to:
****
No phone calls please.
EOE
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