Senior Collections Specialist

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Senior Collections Specialist
The candidate will be responsible for: Assist in managing day-to-day collections operations for assigned partners. Identify problems or issues in processes and implement solutions bringing bottom line results. Interface with varying levels of management, clients and staff. Must be resourceful in developing alternative solutions and meeting deadlines in a real time, fast paced environment. Interact and support billing attorneys and partners to review the status of unpaid bills. Direct contact with clients regarding past-due accounts and invoices as requested by the respective billing attorney. Monitor payment arrangements to ensure compliance with payment terms. Partners with billing representative to ensure appropriate collections follow-up. Generate and distribute monthly Client Reminder Statements to ensure that the statements are sent to clients in a timely manner. Research and monitor unapplied payments; responsible for processing client refunds when applicable. Promptly responds to client inquiries regarding past due balances. Assists with providing back-up for client audit letter responses as necessary. Conduct credit review analyses on clients as needed. Prepare reports and analysis on the status of credit and collection matters; provide regular updates to management on these matters. Assume additional responsibilities as necessary. Bachelor’s Degree, or equivalent preferred. Should have 3-5 years of related financial experience in a professional service organization; law firm experience preferred. Excellent organizational, interpersonal and communication skills, and ability to work with all levels of personnel within the Firm, including Business Unit Leaders, Directors and Chiefs. Strong writing skills necessary. Proficiency in MS Office. Strong knowledge of Excel preferred. Should preferably have 3-5 years’ experience with financial/billing software packages and Finance/Accounting organizational operations. “Aderant Expert” Billing System experience.

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