Director People Operations amp Analytics

Profile

u003cpu003eu003cstrongu003eOUR VISION: THE WORLD. SUBSCRIBEDu003c/strongu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eCustomers have changed. They’re looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence.u0026nbsp;u0026nbsp;u003c/spanu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eIn the old world (let’s call it the Product Economy) it was all about things. Acquiring new customers, shipping commodities, billing for one-time transactions. But in today’s new era, it’s all about relationships. More and more customers are becoming subscribers because subscription experiences built around services meet consumers’ needs better than the static offerings or a single product.u003c/spanu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eOur vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo and author of the best selling book u003c/spanu003eu003ca href=****style=font-weight: 400;\u003eSubscribedu003c/spanu003eu003c/au003eu003cspan style=font-weight: 400;\u003e).u003c/spanu003eu003c/pu003enu003cpu003eu003cstrongu003eAbout Zuora’s Global ZEO Success Teamu003c/strongu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eOur north star is to build an Inclusive High Performance Culture for Zuora. u003c/spanu003eu003cstrongu003eu0026nbsp;u003c/strongu003eu003cspan style=font-weight: 400;\u003eAs a team, we are highly valued and respected by our CEO, u003c/spanu003eu003ca href=****style=font-weight: 400;\u003eTien Tzuou003c/spanu003eu003c/au003eu003cspan style=font-weight: 400;\u003e, executive leadership and ZEOs for our strategic partnership, thought leadership, impact, coaching and support as we reimagine what Human Resources looks like in this new paradigm.u0026nbsp;u0026nbsp;u0026nbsp;u003c/spanu003eu003c/pu003enu003cpu003eu003cstrongu003eThe Opportunityu003c/strongu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eWe are seeking a critical team leader to overseeu003c/spanu003eu003cspan style=font-weight: 400;\u003e our People Operations u0026amp; Analytics functions.u0026nbsp; The position will report to our VP, Global Total Rewards and Operations.u0026nbsp; The role will be the first to lead this function at Zuora, and so requires an inspiring leader who can ignite a new team to design from the ground up a world-class People Operations and Analytics organization.u0026nbsp; We believe that People Operations is the “engine”, and People Analytics the “brain”, of the People organization.u0026nbsp; We also know that the majority of employee interactions with the People Team come through Operations, so this leader will be key in designing the programs and processes that best support an unparalleled Zuora employee experience through a laser focus on customer service.u0026nbsp; Clearly this role will be critical to the success and reputation of the People Team.u0026nbsp; In addition to the operations function, this role will build and lead the HR analytics function, which will provide strategic, actionable reporting and predictive analytics to People Team leadership and broader executive leadership.u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u003c/spanu003eu003cspan style=font-weight: 400;\u003eu0026nbsp;u003c/spanu003eu003c/pu003enu003cpu003eu003cstrongu003eResponsibilities will include, but aren’t limited to:u003c/strongu003eu003c/pu003enu003culu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eCreate the vision for the Zuora People Operations functionu0026nbsp;u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eLead a teamu0026nbsp; that thrives on creating best in class employee interactions and supporting processes, that “wow the customer”, and positively drive the employee experienceu0026nbsp;u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eDevelop, align, and publish global, standard People operating processes that are easy, efficient, scalable, and produce consistent, measurable datau0026nbsp;u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eProvide best practices toolkits to cross-functional teams in the design, implementation and maintenance of the above standardized processesu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eAlways look for ways to automate, streamline, and drive continuous improvementu0026nbsp;u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eManage day to day People Operations inquiry volumeu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eReimagine the Employee Handbook to not just be the company’s rulebook, but also its culture manifestou003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eOwn the People Analytics function:u0026nbsp; In partnership with each respective COE within the People Team, centralize data and produce strategic insights and predictive intelligence reporting for ZEO Success and business leaders.u0026nbsp;u0026nbsp;u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eHelp build a talent forecast dashboard to help better predict our hiring/attrition status QoQ in partnership with Recruiting Operations and ZPS teamsu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eOwn the “All Voices” Portal as well as other People Operations tools that may be implemented, including upgrading our Compliance process and toolsu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eKey contributor to all cross functional People Team projects u003c/spanu003eu003cspan style=font-weight: 400;\u003eu0026nbsp;u003c/spanu003eu003c/liu003enu003c/ulu003enu003cpu003eu003cstrongu003eQualifications:u0026nbsp;u003c/strongu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eIdeal candidates have 12 years of progressive People Operations experience, with 5 managing people.u0026nbsp; Technology industry experience is preferred. u0026nbsp; Hu003c/spanu003eu003cspan style=font-weight: 400;\u003eas demonstrated competencies, skills and achievements to deliver results as follows:u003c/spanu003eu003c/pu003enu003culu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eCan articulate a compelling model of People Operationsu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003ePassionate about employee experience and why it mattersu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eStrong project management capabilities with a strong emphasis on partnership as a service “champion”u0026nbsp;u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eCreative problem-solver and listener who can develop thoughtful, innovative solutions to process challengesu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eDemonstrates broad HR knowledge with an “outside in” perspective, e.g., best practices of peer companies, etc.u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eDemonstrates ability to foster positive relationships, and collaborates effectively across cultures, geographies, and functions in a constantly evolving work environmentu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eValued as a team player who collaborates and partners effectively with colleagues and across functionsu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eDemonstrated People Analytics experience in designing dashboards and complex reportingu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eExperience in highlighting data trends to support and drive our People initiativesu0026nbsp;u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eEffective communicator and presenter, both verbally and in writing with all levels of employeesu0026nbsp;u0026nbsp;u003c/spanu003eu003c/liu003enu003c/ulu003enu003cpu003eu003cstrongu003eAbout Zuorau003c/strongu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eZuora (NYSE: ZUO) Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-revenue process seamlessly across billing and revenue recognition. Zuora serves more than 1,000 companies around the world, including Box, Ford, Penske Media Corporation, Schneider Electric, Siemens, Xplornet, and Zoom.u003c/spanu003eu003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eAt Zuora, we have one CEO but ​every employee is empowered and supported to be the ‘ZEO’ of their own career experience. By embedding inclusion and belonging into our processes, policies and culture, we are building a workplace where our 1,200 ZEOs across North America, Europe, and APAC can bring all the elements of who they are into their work.u003c/spanu003e u003cspan style=font-weight: 400;\u003eIn addition to an industry-leading six-month, 100% paid parental leave for all our ZEOs, we also offer programs to support your mental health and give back to our communities along with “career cash” and plenty of learning and development opportunities.u003c/spanu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eTo learn more visit u003c/spanu003eu003ca href=****style=font-weight: 400;\u003ewww.zuora.comu003c/spanu003eu003c/au003eu003c/pu003enu003cpu003eu003cstrongu003eZuora is proud to be an Equal Employment Opportunity employer.u003c/strongu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eThink, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.u003c/spanu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eZuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.u003c/spanu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eWe encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.u0026nbsp;u003c/spanu003eu003cbru003eu003cbru003eu003c/pu003e}

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