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Help Desk Specialist

Salary
-

Location
McLean, VA, United States

Posted on
Oct 28, 2016

Profile

Provide in-person and remote support for various field offices for end users performing problem analysis and troubleshooting to resolve incidents within service levels
Communicate and escalate technical issues that cannot be resolved at the first level based upon department operations and procedures as necessary
Accurately and thoroughly document all incidents into the SCSM system
Local and long distance travel will be required to field offices.
Qualifications
Two (2) years ITSM experience
A /Network along with MCTS/MCITP (Windows 7)
A CE, Network CE, or SSCP certification required
If interested, please send resumes to GBTI HR at
****
with your ****
E-mail:
****
****GBTI Solutions, Inc.
7927 Jones Branch Dr.
Suite 2200
McLean, VA 22102
****
Web: ****

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