Operations Manager

Profile

:,ActualValueFromSolar:null},{QuestionName:External Title,AnswerValue:Operations Manager,VerityZone:formtext4,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Employment Type,AnswerValue:Full-time ,VerityZone:formtext16,QuestionType:radio,ActualValueFromSolar:null},{QuestionName:About Us,AnswerValue:u003cp dir=ltr\u003eu003cfont style=font-size:16px;\u003eu003cfont style=color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\u003eu003ca href=****target=_blank\u003e**MEMBERS ONLY**SIGN UP NOW***..u003c/au003eu0026nbsp;(NYSE: RLGY) is the leading and most integrated provider of U.S. residential real estate services, encompassing franchise, brokerage, and title and settlement businesses as well as a mortgage joint venture. Realogy’s diverse brand portfolio includesu003cstrongu003eu0026nbsp;u003c/strongu003esome of the most recognized names in real estate: u003ca href=****target=_blank\u003eBetter Homes and Gardens® Real Estateu003c/au003e, u003ca href=****target=_blank\u003eCentury 21®u003c/au003e, u003ca href=****target=_blank\u003eColdwell Banker®u003c/au003e, u003ca href=****target=_blank\u003eColdwell Banker Commercial®u003c/au003e, u003ca href=****target=_blank\u003eCorcoran®u003c/au003e, u003ca href=****target=_blank\u003eERA®u003c/au003e, u003ca href=****target=_blank\u003eSothebyu0027s International Realty®u003c/au003e. Using innovative technology, data and marketing products, best-in-class learning and support services, and high-quality lead generation programs, Realogy fuels the productivity of independent sales agents, helping them build stronger businesses and best serve today’s consumers. Realogyu0027s affiliated brokerages operate around the world with approximately 190,000 independent sales agents in the United States and more than 112,000 independent sales agents in 113 other countries and territories. Recognized for nine consecutive years as one of theu0026nbsp;u003ca href=****target=_blank\u003eWorld’s Most Ethical Companiesu003c/au003e, Realogy has also been designated a u003ca href=****target=_blank\u003eGreat Place to Worku003c/au003eu0026nbsp;and one of u003ca href=****target=_blank\u003eForbes’ Best Employers for Diversityu003c/au003e. Realogy is headquartered in Madison, New Jersey.u003c/fontu003eu003c/fontu003eu003c/pu003eu003cp dir=ltr\u003eu003cfont style=font-size:16px;\u003eu003cfont style=color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\u003eAt Realogy, diversity fuels success – for our company and for our employees. We strive to be the preferred company for diverse talent, committed to creating an inclusive environment that encourages everyone to succeed. u003cstrongu003eWe pursue talent u003c/strongu003e– strategic thinkers who are eager to innovate, focused on execution and accountable for results. u003cstrongu003eWe value diversity u003c/strongu003e– respecting backgrounds, cultures, perspectives.u003c/fontu003eu003c/fontu003eu003c/pu003eu003cp dir=ltr\u003eu003cfont style=font-size:16px;\u003eu003cfont style=color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\u003eYou’ll find our commitment to diversity reflected in our achievements:u003c/fontu003eu003c/fontu003eu003c/pu003eu003cul dir=ltr\u003eu003cliu003eu003cfont style=font-size:16px;\u003eu003cfont style=color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\u003eForbes 2020 Best Employers for Diversity.u003c/fontu003eu003c/fontu003eu003c/liu003eu003cliu003eu003cfont style=font-size:16px;\u003eu003cfont style=color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\u003eRecognized on the 2020 Human Rights Campaign u003ca href=****target=_blank\u003eCorporate Equality Index u003c/au003e.u003c/fontu003eu003c/fontu003eu003c/liu003eu003cliu003eu003cfont style=font-size:16px;\u003eu003cfont style=color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\u003eRecognized for gender diversity on our board of directors by Executive Women of New Jersey and Women’s Forum of New York.u003c/fontu003eu003c/fontu003eu003c/liu003eu003cliu003eu003cfont style=font-size:16px;\u003eu003cfont style=color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\u003eFirst residential real estate company to endorse theu0026nbsp;u003ca href=****Act target=_blank\u003eEquality Actu003c/au003eu0026nbsp;and fully supportu0026nbsp;u003ca href=****1447 target=_blank\u003e H.R. 1447u003c/au003eu0026nbsp;amending the Fair Housing Act to include LGBTQ as protected classes.u003c/fontu003eu003c/fontu003eu003c/liu003eu003c/ulu003eu003cp dir=ltr\u003eu003cfont style=font-size:16px;\u003eu003cfont style=color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\u003eWith diversity, we succeed together. We hope you’ll join us.u003c/fontu003eu003c/fontu003eu003c/pu003eu003cp dir=ltr\u003eu003c/pu003eu003cp dir=ltr\u003eu003cfont style=font-size:16px;\u003eu003cfont style=color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\u003eCartus is theu0026nbsp;u003ca href=****target=_blank\u003etrusted industry leaderu003c/au003e, guiding clients through thousands of corporate relocation programs, large and small, unique and complex. Ideally equipped to lead, Cartus is ready to help your business – whenever, wherever your relocation program is headed. For more than 60 years, Cartus has helped relocating employees and their families find their way to new homes, new communities, and new experiences. We do it through an unwavering focus on listening and delivering services, solutions, and expertise that respond to their needs and the needs of their companies around the world. Whatever the move or location, we couple personal attention with the expertise gained through more thanu0026nbsp;4 million moves and a diverse client base.u003c/fontu003eu003c/fontu003eu003c/pu003eu003cp dir=ltr\u003eu003c/pu003e,VerityZone:formtext36,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:EEO Statement,AnswerValue:EOE AA M/F/Vet/Disability,VerityZone:formtext34,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:State/Province/Region,AnswerValue:Texas ,VerityZone:formtext25,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:City,AnswerValue:Irving,VerityZone:formtext19,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Company,AnswerValue:Cartus,VerityZone:formtext1,QuestionType:single-select,ActualValueFromSolar:null}],GQId:2764,isGQResponsive:true,isActive:true,isSocialReferralJobRestricted:false,localeId:1033,AutoOptionalReqId:7594BR,Title:Operations Manager - Remote,JobSiteId:7080,Link:****{Responsive_AdvancedCSS: /* Text 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#004943,Responsive_HeaderLinkColor: #09879B,Responsive_LinkColor: #09879B,Responsive_PrimaryHeaderLogo: ****none}},FooterInfo:[{Name:Privacy Policy,Value:****Statement,Value:****Not Sell My Personal Information,Value:****Applicant Privacy Notice,Value:****type=application/ld json\u003e{@context:****style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu003cstrongu003eOverview:u003c/strongu003eu003cbru003eu0026nbsp;u003cbru003eCartus is the industry leader in global mobility and workforce development support to organizations worldwide. u0026nbsp;Our global client base includes corporate, government, and membership organizations of all sizes and types. u0026nbsp;Through Cartus Affinity Services, association and membership organizations, financial institutions, and corporations can offer cost-free relocation products and services to their members and employees. u0026nbsp;This program includes real estate, mortgage, and moving services for individuals whose moves are not covered by a traditional relocation program.u003cbru003eu0026nbsp;u003cbru003eWe are currently seeking an experienced Operations Manager for our customer service and retention center, supporting Home Partners of America; this position is 100% work at home.u0026nbsp; u0026nbsp;u003cbru003eu0026nbsp;u003cbru003eu003cstrongu003eMajor Duties and Responsibilitiesu003c/strongu003e:u003cbru003eu0026nbsp;u003cbru003eTu003cspan style=\color:black;\\u003ehe Operations Manager is responsible for planning, organizing and managing all operational activities for an assigned team. u003c/spanu003eThe primary focus is on monitoring, evaluating and improving performance relative to key customer service performance indicators and service level. u0026nbsp;Through strong leadership and commitment to service, the Operations Manager will create a work environment that promotes exceptional customer service. u003cspan style=\color:black;\\u003eHas hiring, development and performance management responsibility for direct reports. u0026nbsp;u003c/spanu003eu003cbru003eu0026nbsp;u003c/fontu003eu003c/fontu003eu003cul dir=\ltr\\u003eu003cliu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eResponsible for team’s customer service results, live answer rates, and sales conversion ratesu003c/fontu003eu003c/fontu003eu003c/liu003eu003cli style=\text-autospace:none;\\u003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eWillingness to challenge status quo; make recommendations, generate ideas to move team to next level of performanceu003c/fontu003eu003c/fontu003eu003c/liu003eu003cli style=\text-autospace:none;\\u003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eCreate and foster an environment that promotes team effectiveness, cooperation, motivation, collaboration, inclusiveness and professional growthu003c/fontu003eu003c/fontu003eu003c/liu003eu003cli style=\text-autospace:none;\\u003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eResponsible for the supervision, coaching, training and leadership of remote work at home staffu003c/fontu003eu003c/fontu003eu003c/liu003eu003cli style=\text-autospace:none;\\u003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eAnalyze program results and identify opportunities for increased performance while performingu0026nbsp; within a metrics driven environmentu003c/fontu003eu003c/fontu003eu003c/liu003eu003cli style=\text-autospace:none;\\u003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eHeavy interaction with Client, Operations,u0026nbsp; and assigned team within a multi-shift environmentu003c/fontu003eu003c/fontu003eu003c/liu003eu003cli style=\text-autospace:none;\\u003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eEnsure escalated issues are handled appropriately to department standard operating procedures, including direct customer contact on occasionu003c/fontu003eu003c/fontu003eu003c/liu003eu003cliu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eAnalyzes operational practices for process improvement opportunitiesu003c/fontu003eu003c/fontu003eu003c/liu003eu003cliu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eMonitor staff adherence to departmental quality monitoring goalsu003c/fontu003eu003c/fontu003eu003c/liu003eu003c/ulu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu003cstrongu003ePreferred Qualifications/Selection Criteria:u003c/strongu003eu003cbru003eu0026nbsp;u003c/fontu003eu003c/fontu003eu003cul dir=\ltr\\u003eu003cliu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eAffinity or Welcome Center experience preferredu003c/fontu003eu003c/fontu003eu003c/liu003eu003cliu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eCollege Degree preferredu003c/fontu003eu003c/fontu003eu003c/liu003eu003cliu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eService center technology, including Automated Call Distribution , Interactive Voice Response and Customer Relationship Management experienceu003c/fontu003eu003c/fontu003eu003c/liu003eu003cliu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eAbility to analyze and act on datau003c/fontu003eu003c/fontu003eu003c/liu003eu003cliu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eExtensive experience in service-center team managementu003c/fontu003eu003c/fontu003eu003c/liu003eu003cliu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eExperience with post-sales customer retention and churn reductionu003c/fontu003eu003c/fontu003eu003c/liu003eu003c/ulu003eu003cul dir=\ltr\\u003eu003cliu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eStrong planning and organizational skills requiredu003c/fontu003eu003c/fontu003eu003c/liu003eu003cliu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eExcellent verbal and written communication skills requiredu003c/fontu003eu003c/fontu003eu003c/liu003eu003cliu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eFinancial aptitudeu003c/fontu003eu003c/fontu003eu003c/liu003eu003cliu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eCreative approach to challengesu003c/fontu003eu003c/fontu003eu003c/liu003eu003cliu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eProven track record of leading a large team of direct reportsu003c/fontu003eu003c/fontu003eu003c/liu003eu003c/ulu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu0026nbsp;u003cbru003eu0026nbsp;u003cbru003eu003cstrongu003eCritical Dimensionsu003c/strongu003e:u003cbru003eu0026nbsp;u003c/fontu003eu003c/fontu003eu003cul dir=\ltr\\u003eu003cli style=\text-autospace:none;\\u003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu003cspan style=\color:black;\\u003eLeadershipu003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/liu003eu003cli style=\text-autospace:none;\\u003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu003cspan style=\color:black;\\u003eDetail orientedu003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/liu003eu003cli style=\text-autospace:none;\\u003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu003cspan style=\color:black;\\u003ePlanning skillsu003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/liu003eu003cli style=\text-autospace:none;\\u003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu003cspan style=\color:black;\\u003eInnovativeu003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/liu003eu003cli style=\text-autospace:none;\\u003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu003cspan style=\color:black;\\u003eInterpersonal Skillsu003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/liu003eu003c/ulu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu0026nbsp;u0026nbsp;u003cbru003eu003cspan style=\color:black;\\u003eEQUAL OPPORTUNITY EMPLOYERu003cbru003eu003cbru003e#LI-DMu003cbru003e#Remoteu003c/spanu003eu003c/fontu003eu003c/fontu003e,hiringOrganization:{name:Realogy,sameAs:\,@type:Organization},identifier:{name:Realogy,@type:PropertyValue,value:7594BR},jobLocation:{address:{addressCountry:USA,addressLocality:Irving,addressRegion:TX,postalCode:75039,streetAddress:\,@type:PostalAddress},@type:Place},title:Operations Manager - Remote,@type:JobPosting,validThrough:2021-09-29T23:59:59}u003c/scriptu003e,CustomWebTrackerResponse:[],Abc:0,SolarErrorOccurred:false} capture-escaped-parsed-value=preloadResponse />

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