Call Center Representative

Profile

Who We Are
Since 2011, **MEMBERS ONLY**SIGN UP NOW***. has transformed tens of thousands of careers through pioneering, experiential education in today’s most in-demand skills. As featured in The Economist, Wired, and The New York Times, GA offers training in web development, data, design, business, and more, both online and at campuses around the world. Our global professional community boasts 40,000 alumni — and counting. In addition to fostering career growth for individuals, GA helps employers cultivate top tech talent and spur innovation by transforming their teams through strategic learning. More than 21,000 employees at elite companies worldwide have honed their digital fluency with our corporate training programs. GA has also been recognized as one of Deloitte’s Technology Fast 500, and Fast Company has dubbed us leaders in World-Changing Ideas as well as the #1 Most Innovative Company in Education.
The Role
We're looking for enthusiastic and highly motivated, mission-driven, sales-minded individuals to join our internal sales team. The Customer Service Representative is the first point of contact for all prospective students and is the first impression of our global brand. Our process is highly conversational and consultative, requiring someone that is quick on their feet and driven by a passion for helping others. This entry-level position is a great launching point into the Admissions team at **MEMBERS ONLY**SIGN UP NOW***.. There's no better way to learn about our business than to speak with potential students and help them navigate a major, life-changing decision to further their education. The Customer Service Representative will work in a call center environment with performance expectations around productivity and efficiency. Being comfortable in a collaborative team setting is vital.
This is a part-time remote position expected to transition to a part-time position based in
Phoenix
, AZ. Morning and evening shifts available (Monday-Friday up to 30 hours a week).
Responsibilities
Serving as the first point of contact for students interested in **MEMBERS ONLY**SIGN UP NOW***. to understand their interest and ensure they are pointed in the right direction
Responding rapidly to all student inquiries - the best time to reach students is the moment they tell us they are interested
Outbound dials to interested students that filled out requests for more information
Respond to inbound emails from interested students
Maintaining an upbeat, personable attitude and creating a helpful experience for all potential students, while speaking with a high volume of students each day
Routing potential students to appropriate Admissions team members, documenting student information in our internal database
Thinking on your feet to devise creative solutions to any and all problems that arise, going back to school is a serious decision and students often need help navigating their path
Assisting current and prospective students with questions about **MEMBERS ONLY**SIGN UP NOW***. and upcoming workshops, courses and immersive opportunities
Other responsibilities as needed
Qualifications
2-3 years of experience providing a high level of customer service preferred
2 years sales experience with demonstrated ability to concept sell the benefits of a service/product preferred
2 years of work experience in a call center environment preferred
You have stellar written and verbal communication skills – you never shy away from a conversation
You are passionate about education, technology and the GA mission - empowering students to pursue the work they love!
You are detail-oriented and organized
Great work ethic
Competencies
Customer focus
Interpersonal savvy
Great Active Listening Skills
Competency with Salesforce ideal (or other CRM systems)
Resilient and self-motivated team player
Timely decision-making
Willingness to learn and be coached

Company info

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