Service Coordinator

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Intake Early Start Service Coordinator has direct responsibility to screen potential applicants, conduct intake interviews and complete social assessments for applicants. Works closely with RCOC Health Resource Group specialists to assist with eligibility determination. Participates as part of a multidisciplinary team in the eligibility determination process. Holds responsibility to manage a number of new assignments on a weekly basis. Monitors and identifies resources in the community to provide to families. All other duties as assigned.
POSITION SPECIFICATIONS:
EDUCATION
Master’s degree from an accredited school in Social Work, Human Services, Drug and Alcohol, Education, Counseling, Psychology, Criminal Justice or Bachelor’s degree from an accredited school in Human Behavioral Science, which would typically include degrees in:
Child Development
Counseling
Psychology
Social Work
Sociology
The degree must
be one of those listed above
and
must
include a course of study of a combined total of 30 semesters, or 45 quarter hours, in the Development of Human Behavior, Child Development, Family Intervention Techniques, or Diagnostic Measures of Therapeutic Techniques all of which are typically required for degrees in Child Development, Counseling, Psychology, Social Work and Sociology.
WORK EXPERIENCE:
Minimum of one year case management experience within a social services, health care/service or related environment required.
OTHER SKILLS AND ABILITIES:
Ability to communicate effectively verbally and in writing at the highest professional level with families, vendors and service communities.
Ability to effectively present information to RCOC Intake resource groups and/or to RCOC Health Resource Group Specialists.
Participates in internal agency activities, which lead to the development of collaborative efforts between RCOC and other services and supports for people with developmental delays/disabilities.
Ability to apply RCOC mission statement and guiding principles towards solving everyday issues.
Must be a self-starter who can work on complex problems, interacting with a wide variety of constituents with priorities.
Must exercise skill in creative problem solving with minimal supervision and direction.
Must be proficient in the use of a computer and independently produce all persons served related reports and correspondence.
Participates at the discretion of the area manager, mentoring of team members.
CERTIFICATIES/LICENSES/REGISTRATIONS:
Proof of valid California driver’s license and auto insurance.  Must have a means of transportation that will permit incumbent to discharge job duties effectively and efficiently.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each
of the following essential duties satisfactorily with minimum
supervision. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.
Coordinates initial assessment within mandated timelines for eligibility determination.
Participates in Intake resource groups to assist with the eligibility determination for Early Start and/or Lanterman services.
Secures and uses appropriate information, to include psychological, physical, and social factors contributing to the applicant’s situation, in developing the intake summary/social assessment.
In conjunction with the RCOC Intake resource group, identifies and secures assessments/evaluations to assist the RCOC specialists with the eligibility determination.
Completes necessary documentation in accordance with state and federal regulations/timelines, as well as Agency policy and procedures.
Complies with policies, procedures and performance standards and initiatives.
Participates in the fair hearing process, where applicable.
In accordance with RCOC policy, implements the highest standards of customer service in all activities.
Acts within the scope of authority in a manner consistent with Agency guidelines, policies and practices.
Works with other team members to coordinate activities necessary to assure effective team function.
BILINGUAL:
Preferred but not required

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