Health Information Management Coordinator - 100 Remote Must Live in Greater Houston - Military Veterans

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nJOB SUMMARYnAt **MEMBERS ONLY**SIGN UP NOW***., the Health Information Management (HIM) Coordinator position is responsible for providing administrative support to a functional area of HIM while executing daily operations and performing duties of other HIM staff such as release of information, deficiency tracking, physician liaison, document capture, etc. In addition to providing operational support, this position performs all or many of the following: under the direction of leadership, assists in organizing work schedules and assignments; conducts quality assurance audits; trains and mentors staff; provides feedback to manager on developmental needs; participates in the development of staff; leads and regularly performs special projects; collects/analyzes/reports on data; collects, reports and monitors productivity; and other responsibilities of a similar nature and level. The HIM Coordinator position serves as the liaison between management, staff, physicians/physician offices, and others for routine matters as the primary point of contact for resolving questions and issues. This position requires considerable experience, skill and knowledge of the organizationu2019s policies and practices, operating a personal computer and utilizing software applications for word processing, presentations and databases. The HIM Coordinator position also ensures that accreditation/regulatory/government agency requirements and hospital and departmental procedures are followed pertaining to HIM.nnPRIMARY JOB RESPONSIBILITIESnJob responsibilities labeled EF capture those duties that are essential functions of the job.nPEOPLE - 30%nnPromotes a positive work environment and leads the team to be dynamic and a focused work unit that actively helps one another to achieve optimal department results. Collaborates with all members of the team by actively communicating and reporting pertinent information and data in a comprehensive manner. Role models to team members effective communication and customer service skills, assisting in their development of such skills. (EF)nServes as preceptor, mentor, subject matter expert, and resource to less experienced staff. Orients, guides and mentors team members to help build confidence and competency in skills, knowledge and abilities for various department tasks. (EF)nCoordinates staff schedules, as appropriate, to provide daily staff coverage to promote/maintain smooth department operations. Assists with analyzing the daily workload to prioritize and assign daily work to the employees within the HIM functional area. Provides input and feedback to management to assist in employee evaluations/ competency measurements. Provides documentation and outcomes on productivity standards. Recommends initiatives to improve department scores for employee engagement. (EF)nnSERVICE - 30%nnTroubleshoots and resolves, as appropriate, patient/team member/system issues or errors. Serves as liaison between team members, management, physicians and their offices, insurance providers, patients and others as applicable to the functional area, resolving routine matters for the assigned area and escalating to management as needed. (EF)nIdentifies, anticipates potential customer (internal and/or external) problems and resolves issues with highest level of customer service, professionalism and compassion. Serves as a resource for staff in resolving customer complaints and addresses any escalated customer issues and complaints which staff cannot resolve. (EF)nDemonstrates ability to perform all job duties within the functional area (e.g., release of information, deficiency tracking, data integrity, record processing etc.); effectively performs these functions to assist staff as necessary based on staffing and work volume needs. (EF)nServes as the resource person for the functional area on forms, procedures and workflow issues. Serves as adviser to the functional area on issues relating to the areau2019s processes. (EF)nnQUALITY/SAFETY - 30%nnAdheres to department standards for productivity, timeliness and quality. (EF)nAssists management in ensuring that procedures related to the processes handled within the functional area are performed in a timely and accurate manner. (EF)nEnsures that accreditation/regulatory/government agency requirements are followed as applicable to the functional area. Protects patient and family privacy rights and maintains confidentiality of patient records and computer security codes, as well as protects the integrity of privileged information. (EF)nConducts quality audits on processes, outcomes and team member performance. Documents, develops and evaluates processes and procedures. Identifies concerning trends or errors, opportunities for corrective action and process improvement, collecting data and performing analyses. Follows up on action items to ensure completion of assignments, ensuring all deadlines are met. (EF)nnFINANCE - 5%nnMonitors staffing and recommends adjustment in staff work assignments and schedules to support fluctuations in work volumes and ensure efficient labor cost utilization. Reviews team memberu2019s time cards for accuracy and management approval. (EF)nIndependently manages time effectively, minimizing incidental overtime, and prioritizes daily tasks. Utilizes time efficiently and helps other team members. Assists management with monitoring team productivity and minimizing unapproved overtime. (EF)nnGROWTH/INNOVATION - 5%nnIdentifies innovative solutions for process improvement to make processes work better for patients, customers and department. Fosters a positive and constructive teaching environment by engaging co-workers in learning opportunities that are valuable and in alignment with business objectives. (EF)nSeeks continuous professional development opportunities to expand learning beyond baseline competencies with a focus on continual development. Completes and updates the My Development Plan on an on-going basis. Ensures own career discussions occur with appropriate management. (EF)nnThis job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. **MEMBERS ONLY**SIGN UP NOW***. reserves the right to revise job duties and responsibilities as the need arises.nnEDUCATION REQUIREMENTSno Associateu2019s degree in health information management or related field required or additional two years of experience (in addition to the minimum experience requirements listed below) required in lieu of degreeno Bachelor's degree in health information management, business administration or health related field preferrednEXPERIENCE REQUIREMENTSno Four years of experience in health information managementnCERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIREDo Registered Health Information Administrator (RHIA) or Registered Health Information Technician (RHIT) through the American Health Information Management Association (AHIMA) preferredKNOWLEDGE, SKILLS AND ABILITIES REQUIREDo Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluationso Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or securityo Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principleso Ability to work under pressure and balance many competing prioritieso Strong oral and written communication skillso Ability to work independently as well as function as team playero Knowledge of all of the components of a medical recordo Strong training, leadership and mentoring skillso Critical thinking and sound judgment to recognize problems, identify causes and take corrective actiono Ability to handle confidential information with discretion and professionalismo Maintains current knowledge on hospital-specific and HIM-specific information to include accreditation/regulatory agency requirements and state and federal laws related to HIMo Proficient PC knowledge (including knowledge of Microsoft Word and Excel) and ability to operate multiple computer systems/equipment relevant to the functional areau00a0SUPPLEMENTAL REQUIREMENTSu00a0Work Attire Yes/NoUniform NoScrubs NoBusiness professional YesOther (dept approved) Nou00a0On-Call* Nou00a0*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Event, etc) regardless of selection above.u00a0Travel**May require travel within YesHouston Metropolitan areau00a0May require travel outside Noof Houston Metropolitan areau00a0**Travel specifications may vary by department.Company Profile:**MEMBERS ONLY**SIGN UP NOW***. (HM) is one of the nationu2019s leading health systems and academic medical centers. HM consists of eight hospitals: **MEMBERS ONLY**SIGN UP NOW***. Hospital, its flagship academic hospital in the heart of the Texas Medical Center and seven community hospitals throughout the greater Houston metropolitan area. HM also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities. Overall, HM employs over 25,000 employees. **MEMBERS ONLY**SIGN UP NOW***. is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.In 2019 **MEMBERS ONLY**SIGN UP NOW***. and its physicians treated more than 6,333 international patients from more than 76 countries. **MEMBERS ONLY**SIGN UP NOW***. Global Health Care Servicesu2019 consulting and education divisions also provide advisory services and training and development to health care organizations around the world.

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