Quality Assurance Technician 3 - San Juan PR

Profile

Description

The Quality Assurance Technician 3 develops and implements programs to establish and maintain quality standards of existing products and services, as well as developing programs to focus employees on the quality of care given to patients. The Quality Assurance Technician 3 performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills.

Responsibilities

The Quality Assurance Technician 3 develops policies, procedures and methods to check operational quality and improve same. Trains and/or coaches staff and management in areas such as quality improvement, process management and reliability science. Maintains communications with administration, medical staff and department heads regarding quality assurance activities. Decisions are typically focus on methods, tactics and processes for completing administrative tasks/projects. Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge.

Required Qualifications


Associate's or Bachelor's Degree
3 years of work experience in similar positions
Proficiency in Microsoft Office Programs, including Word and Excel
Familiarity and proficiency with internal Humana systems
Self-starter and able to succeed with minimal supervision or direct managerial oversight.
Strong analytical and decision making skills
Excellent verbal and listening communication skills in Spanish.
Strong attention to detail
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Work At Home requirements (Temporary due to COVID-19): Must have the ability to provide a high speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 10x1 (10mbs download x 1mbs upload) is required. A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information


Preferred Qualifications


Quality background desired


Additional information


Schedule: Monday to Friday from 8 am to 5 pm.

Training: 4 weeks - Remotely

Work Location (Address): This permanent job is working from Home temporary due to Covid 19 emergency. This position will deploy to the following location at a future date: 383 Ave F D Roosevelt Ave. San Juan, PR 00918

% Travel: none


Scheduled Weekly Hours

40

Company info

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