Education Delivery Manager

Profile

A little about us. Splunk is the key to enterprise resilience for the 11,000 organizations that use our Unified Security and Observability Platform. We regularly appear on a lot of u201CBest Places to Worku201D lists and we think itu2019s because we encourage our Splunkers to bring their whole, authentic selves. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Because when you feel free to be you, it makes it a lot easier for us to be us.Role:u00A0A training/delivery manager is responsible for managing the people and processes of technical training delivery.u00A0This manager will directly supervise U.S. instructors.Responsibilities:u00A0u00A0u2022u00A0u00A0u00A0u00A0u00A0u00A0 Develop and monitor public and on-site training schedule.u2022u00A0u00A0u00A0u00A0u00A0u00A0 Apply fill rate metrics to optimize the public schedule.u2022u00A0u00A0u00A0u00A0u00A0u00A0 Use performance analysis to improve the training organization.u2022u00A0u00A0u00A0u00A0u00A0u00A0 Plan and promote organizational change.Design and Developmentu2022u00A0u00A0u00A0u00A0u00A0u00A0 Use technology to enhance the training function.u2022u00A0u00A0u00A0u00A0u00A0u00A0 Continuously seek processes to improve the efficiency of training services offered.Administrationu2022u00A0u00A0u00A0u00A0u00A0u00A0 Manage, lead, develop, & motivate the teamu2022u00A0u00A0u00A0u00A0u00A0u00A0 Apply management skills to the training function.u2022u00A0u00A0u00A0u00A0u00A0u00A0 Apply business skills to the training function.u2022u00A0u00A0u00A0u00A0u00A0u00A0 Monitor course evaluations.u2022u00A0u00A0u00A0u00A0u00A0u00A0 Follow-up / resolve customer satisfaction issues.u2022u00A0u00A0u00A0u00A0u00A0u00A0 Solves complex support issues effectively.Requirements:u00A0u00A05-10 years experience with training & educational instructing within a enterprise software companyEnterprise Software a MUSTTwo years managing a teamExperience recruiting and growing teams (not teams already in place)At least one year delivering or managing virtual trainingTwo years managing a profit center with knowledge of revenue programs)Manage and mentor peopleCreate scalable, non-bureaucratic processesWritten and spoken communication that is clear and conciseManage to budget while proposing new opportunities to grow revenueAbility to thrive in a fast-paced environmentAbility to influence others in a cross-functional teamExperience from a company such as (or similar): McAfee, BMC, EMC, Oracle, BEA, Autodesk, Salesforce, Cisco, Compuware, Informatica, MarkLogic, Tibco, SAP, Microsoft etc.MBA or advance degree in the above is a plusWe value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.Note: Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location.u00A0 Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out below, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off, an ESPP and much more! Learn more about our comprehensive benefits and wellbeing offering at splunkbenefits.com. here.Base Pay Rangeu00A0SF Bay Area, Seattle Metro, and New York City Metro AreaBase Pay Range:u00A0 $129,600.00 - 178,200.00 per yearCalifornia (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and MassachusettsBase Pay Range:u00A0 $116,000.00 - 159,500.00 per yearAll other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.Base Pay Range:u00A0 $104,800.00 - 144,100.00 per year

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