Senior Program Delivery Professional - New Initiatives

Profile

Description

The Senior Program Delivery Professional will lead the IHWA new initiatives with our partners for driving improved member and provider experience as well as improving overall assessment completion rates.

Responsibilities

The IHWA Senior Program Delivery Professional will be responsible for driving the new initiatives as identified and approved with our partners and internal stakeholders.

The In-home Health and Well-being Assessment (IHWA) Program works with internal partners (YHA) and external partners to complete assessments with members in their homes. This visit with the member brings several types of value to the member and to Humana, including:


Care management referrals to clinical programs and other member resources
Medication review and issue resolution support
Clinical quality screenings
Member and home environment observations, such as tripping hazards and SDOH concerns
Summaries provided to the member and their physician with gaps identified for follow-up
Assessment and identification of the member's chronic conditions


Key responsibilities include:


Project Management of new initiatives
Ability to set clear expectations with accountable parties, including securing commitments to support new initiatives
Collaborate with Humana leaders, vendors, and the IHWA team to review and prioritize additional short and long term solutions to deliver new initiatives
Partner with IHWA Data Integration SME to define IHWA data use cases and support delivery as appropriate
Managing and prioritizing the pipeline of new initiative requests
Developing high quality analysis clearly framing new initiatives objectives, issues/challenges, and articulate compelling, insightful findings, conclusions, and recommendations
Continually assess opportunities for piloting test and learns and expanding existing technology/data for driving ongoing IHWA success


Additional Desired Characteristics:


Highly collaborative, flexible, team oriented working style
Strong problem solving skills and the ability to perform complex qualitative and quantitative analysis
Excellent verbal and written communication abilities
Ability to quickly build and maintain trust with business leaders
Experience with Fast Healthcare Interoperability Resources (FHIR) and Application Programming Interfaces


Required Qualifications


Bachelor's degree or equivalent work experience; ideally in healthcare or clinical operations
2 years of project management or project implementation experience
Strong leadership and organizational awareness with ability to facilitate and resolve conflicts
Strong presentation and interpersonal skills
Comprehensive working knowledge of all Microsoft Office applications, including Word, Excel, Access, PowerPoint, Visio
Must be passionate about contributing to an organization focused on continuously improving consumer experiences


Preferred Qualifications


Master's Degree
Experience with Azure or RMS
PMP or Six Sigma certified
Understanding of Humana clinical programs and models of care


Additional Information

You will report to a Program Delivery Lead

This is a 100% remote opportunity anywhere in the US and only persons with authorization to work permanently in the U.S. need apply. EEO

Work at Home/Remote Requirements


Must ensure designated work area is free from distractions during work hours and virtual meetings
Must provide a high-speed DSL or cable modem for a workspace (Satellite and Hotspots are prohibited). A minimum standard speed of 10x1 (10mbs download x 1mbs upload) for optimal performance of is required


Scheduled Weekly Hours

40

Company info

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