Associate Director Career Management Center Operations

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Associate Director, Career Management Center Operations

Duties: Leading the operations for Career Management Center (CMC) organization inclusive of the full-time MBA (FTMBA) programs. Charged with delivering the best-in-class experience for all stakeholders engaged with the CMC, will report to the Director of FTMBA Career Management and will work in close partnership with the Director of Employer Relations and the Director of Coaching and Educational Programming to ensure we are managing the operational side of our center with maximum efficiency and effectiveness. Ensures smooth administration of responsibility areas related to project management, technology, data reporting and analysis, general administration and process implementation; Ensures compliance with all associated policies, rules and regulations. Creates and manages administrative process and practices ensuring the seamless flow of work and services. Operationalizes goals & objectives; ensures that resources are created or obtained. Manages customer service; creates associated practices & procedures & metrics to measure success. Partners with peer institutions to share best practices, cutting-edge delivery of services and resources. Researches state-of-the-art enhancements, market/economic conditions and implements changes that improve resources and services. Manages and executes ongoing and special projects on behalf of the FTMBA coaching and employer relations teams (e.g. TREKS, peer coaching, educational programming support). Distributes work assignments across the team. Coordinates and manages the workflow. Collaborates with the FTMBA team to define, implement, and disseminate operational procedures and policies. Oversees and manages the collection, analysis, and reporting of employment outcomes for all FT students. Will be cross trained in CMC analytics and will provide backup for analytics staff member. Manages the CMC reciprocity agreements and practices. Partners with student groups, other Kellogg departments, CMC peers, and the CMC leadership team to contribute to the strategic goals of the CMC team at Kellogg. Manages technology ensuring that resources and services are delivered using best practices. Ensures necessary hardware, software & network infrastructure services are obtained and implemented. Participates in developing IT strategy to meet the mission & needs of program. Investigates and manages technology and process improvements across the FTMBA staff and student experience, specifically related to our career management platform (MBA Focus), external and internal web sites, etc.; makes recommendations to improve efficiency and effectiveness of workflow. Provides operational and strategic support to CMC initiatives related to current technologies. Identifies and implements new technologies that can improve the staff and/or student experience. Plans & implements annual budget process. Oversees all daily, monthly & annual financial activities including transactions, analysis, & reporting. Approves funds reallocation within budget as necessary & appropriate. Manages development & implementation of evaluation processes, quantitative & qualitative measurements that ensure that program benchmarks are successfully attained and communicated in a timely and efficient manner. Manages evaluation processes; recommends & implements changes for enhancement; monitors effectiveness through follow-up evaluation studies. Collaborates with internal/external resources to develop meaningful outcome measurements and methods of program evaluation that will lead to enhancement. Manages compliance with all applicable federal, state, local & NU laws, regulations, policies & procedures. Develops the creation &/or implementation of associated training. Manages submission of applicable documents. Supervises 1-2 staff. Leads a diverse staff of four team members in all activities related to the administrative and operational support of the FTMBA team. Trains, develops and evaluates staff.

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