Customer Success Communications Specialist

Profile

Customer Success Communications Specialist
at **MEMBERS ONLY**SIGN UP NOW***.
Boston, MA
**MEMBERS ONLY**SIGN UP NOW***. empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the **MEMBERS ONLY**SIGN UP NOW***. Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.
Headquartered in the U.S., **MEMBERS ONLY**SIGN UP NOW***. has been named a top software company by The Software Report, rated a leader by the analyst community, and named a top place to work by the Boston Globe and the Boston Business Journal. We are **MEMBERS ONLY**SIGN UP NOW***.. We are building for the future and we want you to be a part of it!
**MEMBERS ONLY**SIGN UP NOW***., one of the fastest-growing tech companies in helping companies build and support innovative digital experiences, is looking for talented, cloud-savvy professionals to join our global support team.
What does a Communications Specialist do?
A Communications Specialist:
Helps create and execute technical communication strategies for a broad customer base consisting of nonprofits, educational institutions, governmental bodies, and Fortune 500 companies around the world.
Uses advanced problem-solving to resolve complex technical and administrative challenges in real-time across a number of technical domains and global teams that span multiple time zones.
Collaborates across the multiple internal teams to provide the best possible outcomes to meet customer needs.
Assists with the maintenance of integrated custom tooling and supports the planning, evaluation, and implementation of new communications channels and systems.
Requirements:
A passion for the web, open-source, and for helping others.
Superb communications skills.
Love for writing and editing to a variety of audiences.
High attention to detail.
Evidence of a curious mind.
Bonus Points:
Experience writing for a variety of audiences; demonstrated capacity for flexible tone and style.
A familiarity with LAMP stack technology is a plus.
Scheduling and project management experience a plus.
Bachelor's degree in the humanities or equivalent preferred.
Why **MEMBERS ONLY**SIGN UP NOW***. Operations?
Guiding technical communications on a global scale.
We operate in a cloud-based environment using a complex array of open-source technologies. If you enjoy working in collaboration with others to produce coherent communications in a fast-paced environment as part of a world-class customer success team, this is the job for you.
A strong focus on work/life balance.
When we say we want you to have a life outside the office, we mean it. Flexible hours and a liberal vacation policy lead to role where you can have a life, not just a job you can live with.
A genuinely fun and caring place to work.
We're a tight-knit team with a lot of energy and opportunities abound to work collaboratively with others, both in Support Innovations and across **MEMBERS ONLY**SIGN UP NOW***. as a whole to improve our offerings and customer experiences.
**MEMBERS ONLY**SIGN UP NOW***. is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.
Interested residents of Colorado may contact **** as it relates to regulation C.R.S. § 8-5-201. Information regarding benefits are linked
here

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