ServiceNow Product Director - Remote

Profile

:,ActualValueFromSolar:null},{QuestionName:External Title,AnswerValue:ServiceNow Product Director - Remote,VerityZone:formtext4,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Employment Type,AnswerValue:Full-time ,VerityZone:formtext16,QuestionType:radio,ActualValueFromSolar:null},{QuestionName:About Us,AnswerValue:u003cpu003eu003cspan style=font-size:16px;\u003eu003cspan style=font-family:Verdana,Geneva,sans-serif;\u003eu003ca href=****target=_blank\u003e**MEMBERS ONLY**SIGN UP NOW***..u003c/au003eu0026nbsp;(NYSE: RLGY) is the leading and most integrated provider of U.S. residential real estate services, encompassing franchise, brokerage, and title and settlement businesses as well as a mortgage joint venture. Realogy’s diverse brand portfolio includesu003cstrongu003eu0026nbsp;u003c/strongu003esome of the most recognized names in real estate: u003ca href=****target=_blank\u003eBetter Homes and Gardens® Real Estateu003c/au003e, u003ca href=****target=_blank\u003eCentury 21®u003c/au003e, u003ca href=****target=_blank\u003eColdwell Banker®u003c/au003e, u003ca href=****target=_blank\u003eColdwell Banker Commercial®u003c/au003e, u003ca href=****target=_blank\u003eCorcoran®u003c/au003e, u003ca href=****target=_blank\u003eERA®u003c/au003e, u003ca href=****target=_blank\u003eSothebyu0027s International Realty®u003c/au003e. Using innovative technology, data and marketing products, best-in-class learning and support services, and high-quality lead generation programs, Realogy fuels the productivity of independent sales agents, helping them build stronger businesses and best serve today’s consumers. Realogyu0027s affiliated brokerages operate around the world with approximately 190,000 independent sales agents in the United States and more than 112,000 independent sales agents in 113 other countries and territories.u003c/spanu003eu003c/spanu003eu003c/pu003eu003cpu003eu003cbru003eu003cspan style=font-size:16px;\u003eu003cspan style=font-family:Verdana,Geneva,sans-serif;\u003eAt Realogy, diversity fuels success – for our company and for our employees. We strive to be the preferred company for diverse talent, committed to creating an inclusive environment that encourages everyone to succeed. u003cstrongu003eWe pursue talent u003c/strongu003e– strategic thinkers who are eager to innovate, focused on execution and accountable for results. u003cstrongu003eWe value diversity u003c/strongu003e– respecting backgrounds, cultures, perspectives.u003c/spanu003eu003c/spanu003eu003c/pu003eu003cpu003eu003cbru003eu003cspan style=font-size:16px;\u003eu003cspan style=font-family:Verdana,Geneva,sans-serif;\u003eYou’ll find our commitment to diversity reflected in our achievements:u003c/spanu003eu003c/spanu003eu003c/pu003eu003culu003eu003cliu003eu003cspan style=font-size:16px;\u003eu003cspan style=font-family:Verdana,Geneva,sans-serif;\u003eForbes 2020 Best Employers for Diversity.u003c/spanu003eu003c/spanu003eu003c/liu003eu003cliu003eu003cspan style=font-size:16px;\u003eu003cspan style=font-family:Verdana,Geneva,sans-serif;\u003eRecognized on the 2020 Human Rights Campaign u003ca href=****target=_blank\u003eCorporate Equality Index u003c/au003e.u003c/spanu003eu003c/spanu003eu003c/liu003eu003cliu003eu003cspan style=font-size:16px;\u003eu003cspan style=font-family:Verdana,Geneva,sans-serif;\u003eRecognized for gender diversity on our board of directors by Executive Women of New Jersey and Women’s Forum of New York.u003c/spanu003eu003c/spanu003eu003c/liu003eu003cliu003eu003cspan style=font-size:16px;\u003eu003cspan style=font-family:Verdana,Geneva,sans-serif;\u003eFirst residential real estate company to endorse theu0026nbsp;u003ca href=****Act target=_blank\u003eEquality Actu003c/au003eu0026nbsp;and fully supportu0026nbsp;u003ca href=****1447 target=_blank\u003e H.R. 1447u003c/au003eu0026nbsp;amending the Fair Housing Act to include LGBTQ as protected classes.u003c/spanu003eu003c/spanu003eu003c/liu003eu003c/ulu003eu003cpu003eu003cbru003eu003cspan style=font-size:16px;\u003eu003cspan style=font-family:Verdana,Geneva,sans-serif;\u003eWith diversity, we succeed together. We hope you’ll join us.u003c/spanu003eu003c/spanu003eu003c/pu003e,VerityZone:formtext36,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:EEO Statement,AnswerValue:EOE AA M/F/Vet/Disability,VerityZone:formtext34,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:State/Province/Region,AnswerValue:New Jersey ,VerityZone:formtext25,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:City,AnswerValue:Madison,VerityZone:formtext19,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Company,AnswerValue:**MEMBERS ONLY**SIGN UP NOW***. ,VerityZone:formtext1,QuestionType:single-select,ActualValueFromSolar:null}],GQId:2849,isGQResponsive:true,isActive:true,isSocialReferralJobRestricted:false,localeId:1033,AutoOptionalReqId:9136BR,Title:ServiceNow Product Director - Remote,JobSiteId:7080,Link:****{Responsive_AdvancedCSS: /* Text Alignment */#N##N#.linkContainer.backgroundColor.LinkPadding.headerLinkContainer.ng-scope,#N#.homeFooterWrapper {#N##T#text-align: center;#N#}#N##N#/* Colors */#N##N#.mainInitialContainer .widgetSidebar,#N#.footerLink.responsiveWidth.ng-scope {#N##T#border: none;#N#}#N##N#/* Dimensions */#N##N#.gateway .welcomeBanner,#N#.gateway .welcomeBanner .welcome {#N##T#width: 100%;#N#}#N##N#.gateway .welcomeBanner div[configurable-image] {#N##T#width: 100%;#N#}#N##N#@media screen and (min-width: 900px) {#N##N##T#.gateway .welcomeBanner .welcome {#N##T##T#width: 381px;#N##T##T#max-width: 35%;#N##T##T#/*min-width: 25%;*/#N##T#}#N##N##T#.gateway .welcomeBanner div[configurable-image] {#N##T##T#width: 759px;#N##T##T#max-width: 65%;#N##T#}#N##N#}#N##N#.searchMainWrapper.ng-scope,#N#.searchMainWrapper.ng-scope .ng-scope {#N##T#width: 1200px;#N#}#N##N#.searchMainWrapper.ng-scope,#N#.searchMainWrapper.ng-scope .ng-scope,#N#.pageHeader .primaryHeaderLogoWrapperLink img {#N##T#max-width: 100%;#N#}#N##N#.gateway .welcomeBanner div[configurable-image] img {#N##T#width: 100%;#N#}#N##N#.gateway .welcomeBanner div[configurable-image] img,#N#.pageHeader,#N#.pageHeader .primaryHeaderLogoWrapperLink img {#N##T#height: auto;#N#}#N##N#@media only screen and (min-width: 900px) {#N##N##T#.gateway .welcomeBanner .welcome .welcomeLiner,#N##T#.gateway .welcomeBanner .backgroundImageWrapperLink,#N##T#.gateway .welcomeBanner div[configurable-image] img {#N##T##T#height: 245px;#N##T#}#N##N#}#N##N#/* Padding */#N##N#@media screen and (min-width: 1260px) {#N##N##T#.mainInitialContainer .widgetSidebar {#N##T##T#padding-right: 8px;#N##T#}#N##N#}#N##N#/* Margins */#N##N#.searchMainWrapper.ng-scope,#N#.searchMainWrapper.ng-scope .ng-scope {#N##T#margin: auto;#N#}#N##N#.pageHeader .primaryHeaderLogoWrapperLink img {#N##T#margin: 1em auto;#N#}#N##N#@media screen and (max-width: 1259px) {#N##N##T#.gateway .welcomeBanner div[configurable-image] img {#N##T##T#margin-left: 0;#N##T#}#N##N#}#N##N#/* Display Properties */#N##N##resumeBuilderBox {#N##T#display: none;#N#}#N##N#@media only screen and (max-width: 900px) {#N##N##T#.gateway .welcomeBanner,#N##T#.gateway .welcomeBanner .welcome,#N##T#.gateway .welcomeBanner div[configurable-image] {#N##T##T#display: block;#N##T#}#N##N#}#N##N#@media only screen and (min-width: 900px) {#N##N##T#.gateway .welcomeBanner .welcome,#N##T#.gateway .welcomeBanner div[configurable-image] {#N##T##T#display: inline-block;#N##T#}#N##N#}#N##N#/* Object Fit Properties */#N##N#.gateway .welcomeBanner .backgroundImageWrapperLink img {#N##T#object-fit: cover;#N#}#N##N#/* Position Properties */#N##N#.mainInitialContainer .widgetSidebar {#N##T#position: relative;#N##T#top: auto;#N##T#left: auto;#N##T#right: auto;#N##T#bottom: auto;#N#}#N##consent_blackbar{#N# display: block;#N# position: fixed;#N# bottom: 0;#N# z-index: 999999;#N# opacity: 1; 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border-color: #004943; border-width: 14px 0 14px 0; border-style: solid;}.themed .threeLineIcon { border: 2px solid #004943; background-color: #004943; color: #ffffff;}.gateway.themed .callout { color: #ffffff; background-color: #747474;}.gateway.themed .callout::before { border-color: transparent transparent #747474 transparent;}.gateway.themed .callout::after { border-color: #747474 transparent transparent transparent;}.gateway.themed .rightIcons .bellIcon .fa-stack .fa-bell { background-color: #ffffff; color: #004943;}.gateway.themed .rightIcons .panelShow { background-color: #ffffff;}.gateway.themed .rightIcons .panelShow .fa-stack .fa-bell { color: #ffffff; background-color: #004943;}.headerStatusSticker.BorderSuccess,.jobSavedStatus.BorderSuccess { background-color: #ffffff;},Responsive_FooterBackgroundColor: #004943,Responsive_FooterLinkColor: #ffffff,Responsive_ForegroundColor: #004943,Responsive_HeaderBackgroundColor: #004943,Responsive_HeaderLinkColor: #09879B,Responsive_LinkColor: #09879B,Responsive_PrimaryHeaderLogo: ****none}},FooterInfo:[{Name:Privacy Policy,Value:****Statement,Value:****Not Sell My Personal Information,Value:****Applicant Privacy Notice,Value:****Scam Alert,Value:****type=application/ld json\u003e{@context:****class=\WordSection1\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\page:WordSection1\\u003eu003cspan style=\line-height:normal\\u003eu003cspan style=\color:#2d2d2d\\u003eDirector, ServiceNowu003c/spanu003eu003c/spanu003eu003cbru003eu003cbru003eu003cspan style=\line-height:normal\\u003eu003cspan style=\color:#2d2d2d\\u003eu003cstrongu003eSCOPE/PURPOSE OF POSITION:u003c/strongu003eu003c/spanu003eu003c/spanu003eu003cbru003eu003cbru003eu003cspan style=\line-height:normal\\u003eu003cspan style=\color:#2d2d2d\\u003eRealogy’s service delivery model is continuing to evolve and improve. As we balance our day-to-day operational involvement we are shifting to focus on strategic and architectural alignment with the business, to drive value through technology, while leveraging partners.u003c/spanu003eu003c/spanu003eu003cbru003eu003cspan style=\line-height:normal\\u003eu003cspan style=\color:#2d2d2d\\u003eRealogy is seeking an individual with experience to manage and improve our ITIL service management framework. This person will be responsible for creating a cohesive strategy with clear alignment to positive outcomes for the organization. The scope includes both ITIL/ITSM processes in place today and those we need to implement. While some of the process owners will be directly reporting to the ITSM Manage, some ITSM processes may report elsewhere in the organization. The Technology Service and Support Management team will be responsible for creating, managing and driving alignment of a process roadmap and building positive relationships across IT and third parties in order to move the organization to a more effective business partner.u003c/spanu003eu003c/spanu003eu003cbru003eu003cbru003eu003cbru003eu003cspan style=\line-height:normal\\u003eu003cspan style=\color:#2d2d2d\\u003eu003cstrongu003eROLES AND RESPONSIBILITIES:u003c/strongu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003culu003eu003cli style=\margin-bottom:11px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\page:WordSection1\\u003eu003cspan style=\color:#2d2d2d\\u003eu003cspan style=\line-height:normal\\u003eOverall prioritization and oversight of service management processes including strategy, improvements, metrics and collaboration across the organization and with our partners.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-bottom:11px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\page:WordSection1\\u003eu003cspan style=\color:#2d2d2d\\u003eu003cspan style=\line-height:normal\\u003eEvaluate and Evolve service management processes by establishing or improving key performance indicators, templates and best practices for technical delivery, project management, vendor management and other business engagement teams as directed.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-bottom:11px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\page:WordSection1\\u003eu003cspan style=\color:#2d2d2d\\u003eu003cspan style=\line-height:normal\\u003eCollaborate with Vendor Management, Process Owners, Service Line Directors, Service Owners, Business Engagement teams and Managed Service Providers to ensure Realogy’s service management successu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-bottom:11px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\page:WordSection1\\u003eu003cspan style=\color:#2d2d2d\\u003eu003cspan style=\line-height:normal\\u003eCollaborate on the management and the performance of tools delivered by internal and MSP teams as it relates to IT’s ability to deliver end to end services to support the businessu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-bottom:11px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\page:WordSection1\\u003eu003cspan style=\color:#2d2d2d\\u003eu003cspan style=\line-height:normal\\u003eResponsible to collaborate with existing owners or identify new process ownership; accountable for strategic roadmap to implement and improve the following service management practices and make recommendations on best practices/methodologies:u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003c/ulu003eu003c/divu003eu0026nbsp;u003cdiv class=\WordSection2\\u003eu003culu003eu003cli style=\list-style-type:none\\u003eu003cul style=\list-style-type:circle\\u003eu003cli style=\margin-bottom:11px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\page:WordSection2\\u003eu003cspan style=\color:#2d2d2d\\u003eu003cspan style=\line-height:normal\\u003eIT Asset Managementu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-bottom:11px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\page:WordSection2\\u003eu003cspan style=\color:#2d2d2d\\u003eu003cspan style=\line-height:normal\\u003eRelease Managementu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-bottom:11px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\page:WordSection2\\u003eu003cspan style=\color:#2d2d2d\\u003eu003cspan style=\line-height:normal\\u003eService Configuration Managementu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-bottom:11px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\page:WordSection2\\u003eu003cspan style=\color:#2d2d2d\\u003eu003cspan style=\line-height:normal\\u003eService Design u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-bottom:11px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\page:WordSection2\\u003eu003cspan style=\color:#2d2d2d\\u003eu003cspan style=\line-height:normal\\u003eService Level Managementu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-bottom:11px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\page:WordSection2\\u003eu003cspan style=\color:#2d2d2d\\u003eu003cspan style=\line-height:normal\\u003eService Desk u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-bottom:11px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\page:WordSection2\\u003eu003cspan style=\color:#2d2d2d\\u003eu003cspan style=\line-height:normal\\u003eService Request Managementu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-bottom:11px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\page:WordSection2\\u003eu003cspan style=\color:#2d2d2d\\u003eu003cspan style=\line-height:normal\\u003eService Validation u0026amp; Testingu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-bottom:11px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\page:WordSection2\\u003eu003cspan style=\color:#2d2d2d\\u003eu003cspan style=\line-height:normal\\u003eChange Managementu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-bottom:11px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\page:WordSection2\\u003eu003cspan style=\color:#2d2d2d\\u003eu003cspan style=\line-height:normal\\u003eIncident Managementu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-bottom:11px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\page:WordSection2\\u003eu003cspan style=\color:#2d2d2d\\u003eu003cspan style=\line-height:normal\\u003eProblem Managementu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-bottom:11px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\page:WordSection2\\u003eu003cspan style=\color:#2d2d2d\\u003eu003cspan style=\line-height:normal\\u003eMonitoring and event managementu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-bottom:11px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\page:WordSection2\\u003eu003cspan style=\color:#2d2d2d\\u003eu003cspan style=\line-height:normal\\u003eService Catalogue Managementu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003c/ulu003eu003c/liu003eu003c/ulu003eu003c/divu003eu003cbr clear=\all\ style=\page-break-before:auto\\u003eu003cbru003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cstrongu003eu003cspan style=\line-height:normal\\u003eu003cspan style=\color:#2d2d2d\\u003eREQUIREMENTS:u003c/spanu003eu003c/spanu003eu003c/strongu003eu003c/spanu003eu003c/spanu003eu003culu003eu003cli style=\margin-bottom:11px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:#2d2d2d\\u003eu003cspan style=\line-height:normal\\u003e10 years of experience leading IT service management in a complex environment u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-bottom:11px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:#2d2d2d\\u003eu003cspan style=\line-height:normal\\u003eDemonstrated ability to translate ITIL principles into practiceu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-bottom:11px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:#2d2d2d\\u003eu003cspan style=\line-height:normal\\u003eBuilt processes and organizations to ensure that Service Level Agreements (SLAs) and supporting Operating Level Agreements (OLAs) are developed, monitored and achieved in a multi-vendor environmentu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-bottom:11px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:#2d2d2d\\u003eu003cspan style=\line-height:normal\\u003eDemonstrated experience and high level of confidence with vendor interaction and managementu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003c/ulu003eu003cbru003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\line-height:normal\\u003eu003cspan style=\color:#2d2d2d\\u003eu003cstrongu003eREQUIRED COMPETENCIES:u003c/strongu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003culu003eu003cli style=\margin-bottom:11px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:#2d2d2d\\u003eu003cspan style=\line-height:normal\\u003eFunctional IT Service Management:u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003cul style=\list-style-type:circle\\u003eu003cli style=\margin-bottom:11px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:#2d2d2d\\u003eu003cspan style=\line-height:normal\\u003eCan provide governance and oversight for ITSM functions including incident management), problem management/RCA, change management.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-bottom:11px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:#2d2d2d\\u003eu003cspan style=\line-height:normal\\u003eManages the creation and/or improvement of service management policies and proceduresu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-bottom:11px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:#2d2d2d\\u003eu003cspan style=\line-height:normal\\u003eEnsures internal and external teams provide effective and efficient handling of all service issues, working closely with Service Desk, resolver groups, external partners and other service management functions; ensure resolver teams complete RCAsu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-bottom:11px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:#2d2d2d\\u003eu003cspan style=\line-height:normal\\u003eEnsures that policy, regulatory and control requirements are met though execution of standard transition checklists and proceduresu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-bottom:11px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:#2d2d2d\\u003eu003cspan style=\line-height:normal\\u003eLeads the planning and design of all relevant ITSM process improvement and changes to effectively achieve desired SLAs and service delivery outcomes in a multi-vendor environmentu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003c/ulu003eu003c/liu003eu003cli style=\margin-bottom:11px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:#2d2d2d\\u003eu003cspan style=\line-height:normal\\u003eIncident and Problem Management:u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003cul style=\list-style-type:circle\\u003eu003cli style=\margin-bottom:11px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:#2d2d2d\\u003eu003cspan style=\line-height:normal\\u003eIs able to establish a process to restore normal service operation as quickly as possible and eliminate repeat incidents that adverse impact business operations.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-bottom:11px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:#2d2d2d\\u003eu003cspan style=\line-height:normal\\u003eEnsures that standardized methods and procedures are used for efficient and prompt response, analysis, documentation, ongoing management and reporting of incidents by all service delivery teams (internal and external)u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-bottom:11px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:#2d2d2d\\u003eu003cspan style=\line-height:normal\\u003eIncreases visibility and communication of incidents between the service delivery teams, business stakeholders, and other IT support staffu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-bottom:11px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:#2d2d2d\\u003eu003cspan style=\line-height:normal\\u003eCollaborates with Service Delivery Owners to understand the technical issues and drive resolution of problemsu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-bottom:11px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:#2d2d2d\\u003eu003cspan style=\line-height:normal\\u003eOversees implementation of permanent issue resolution or workarounds by either one or multiple service delivery teamsu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-bottom:11px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:#2d2d2d\\u003eu003cspan style=\line-height:normal\\u003eReports and presents results and findings, as well as actionable recommendations for IT issues to senior leadershipu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003c/ulu003eu003c/liu003eu003cli style=\margin-bottom:11px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:#2d2d2d\\u003eu003cspan style=\line-height:normal\\u003eInnovation:u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003cul style=\list-style-type:circle\\u003eu003cli style=\margin-bottom:11px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:#2d2d2d\\u003eu003cspan style=\line-height:normal\\u003eCan think outside the box to develop new ideas, concepts and solutions to meet new requirements, unarticulated needs or existing needs.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-bottom:11px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:#2d2d2d\\u003eu003cspan style=\line-height:normal\\u003eDevises creative solutions for the provision of new concepts, ideas, products or servicesu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-bottom:11px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:#2d2d2d\\u003eu003cspan style=\line-height:normal\\u003eThinks freely to exploit technological advances that address business needs, without the constraint of former approachesu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-bottom:11px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:#2d2d2d\\u003eu003cspan style=\line-height:normal\\u003eIdentifies business advantages and improvements of adopting emerging technologiesu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003c/ulu003eu003c/liu003eu003cli style=\margin-bottom:11px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:#2d2d2d\\u003eu003cspan style=\line-height:normal\\u003eBusiness Partnership:u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003cul style=\list-style-type:circle\\u003eu003cli style=\margin-bottom:11px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:#2d2d2d\\u003eu003cspan style=\line-height:normal\\u003eCan understand the IT services that business partners need and ask for, and can articulate them in ways that are clear for the business partner as well as for those in IT.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-bottom:11px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:#2d2d2d\\u003eu003cspan style=\line-height:normal\\u003eHelps business partners characterize, and sometimes quantify, the gap between their current and desired state to further clarify their needu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003c/ulu003eu003c/liu003eu003cli style=\margin-bottom:11px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:#2d2d2d\\u003eu003cspan style=\line-height:normal\\u003eBusiness Process Management:u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003cul style=\list-style-type:circle\\u003eu003cli style=\margin-bottom:11px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:#2d2d2d\\u003eu003cspan style=\line-height:normal\\u003eIs able to identify new and alternative approaches to performing business processes that result in significant improvements and measurable business benefits.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-bottom:11px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:#2d2d2d\\u003eu003cspan style=\line-height:normal\\u003eAnalyzes business processes to determine gaps and identifies technology enabled solutions to close gapsu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-bottom:11px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:#2d2d2d\\u003eu003cspan style=\line-height:normal\\u003eEstablish and sustain a service management practice that establishes independent performance monitoring methods (e.g. establishment of SLAs, OLAs, and monitoring mechanisms to achieve them) and monitors performance on an ongoing basis.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003c/ulu003eu003c/liu003eu003cli style=\margin-bottom:11px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:#2d2d2d\\u003eu003cspan style=\line-height:normal\\u003ePeople Communication and Engagement:u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003cul style=\list-style-type:circle\\u003eu003cli style=\margin-bottom:11px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:#2d2d2d\\u003eu003cspan style=\line-height:normal\\u003eCan communicate and engage across multiple constituencies in a way that influences service outcomes and steers toward change objectives.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-bottom:11px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:#2d2d2d\\u003eu003cspan style=\line-height:normal\\u003eListens and encourages various points of view, whether in agreement or not, to create commitment and velocity through alignmentu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-bottom:11px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:#2d2d2d\\u003eu003cspan style=\line-height:normal\\u003eCommunicates with honesty, clarity, directness and awareness of different culturesu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-bottom:11px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:#2d2d2d\\u003eu003cspan style=\line-height:normal\\u003eWrites clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effectu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-bottom:11px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:#2d2d2d\\u003eu003cspan style=\line-height:normal\\u003eTailors messaging and delivery based on audience to foster understanding and generate support in a variety of formal presentation settings: one-on-ones, small and large groups, and with peers, direct reports, and bossesu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003c/ulu003eu003c/liu003eu003cli style=\margin-bottom:11px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:#2d2d2d\\u003eu003cspan style=\line-height:normal\\u003eLeading and Managing Change:u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003cul style=\list-style-type:circle\\u003eu003cli style=\margin-bottom:11px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:#2d2d2d\\u003eu003cspan style=\line-height:normal\\u003eCan successfully manage the deployment of positive change while considering structural, strategic and cultural issues.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-bottom:11px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:#2d2d2d\\u003eu003cspan style=\line-height:normal\\u003eControls issues while avoiding power confrontationsu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-bottom:11px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:#2d2d2d\\u003eu003cspan style=\line-height:normal\\u003eThinks in opportunities instead of barriersu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-bottom:11px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:#2d2d2d\\u003eu003cspan style=\line-height:normal\\u003eBuild support for change through clear communications and an understanding of objectives and prioritiesu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-bottom:11px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:#2d2d2d\\u003eu003cspan style=\line-height:normal\\u003eBuilds trust and respect with stakeholders and uses this to influence decisions that need to be made to ensure successu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003c/ulu003eu003c/liu003eu003c/ulu003eu003cdiv style=\margin-bottom:11px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:#2d2d2d\\u003eu003cspan style=\line-height:normal\\u003e#LI-KD1u003cbru003e#LI-Remoteu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/divu003e,hiringOrganization:{name:Realogy,sameAs:\,@type:Organization},identifier:{name:Realogy,@type:PropertyValue,value:9136BR},jobLocation:{address:{addressCountry:USA,addressLocality:Madison,addressRegion:NJ,postalCode:7940,streetAddress:\,@type:PostalAddress},@type:Place},title:ServiceNow Product Director - Remote,@type:JobPosting,validThrough:2022-03-29T23:59:59}u003c/scriptu003e,CustomWebTrackerResponse:[],Abc:0,SolarErrorOccurred:false} capture-escaped-parsed-value=preloadResponse />

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