Artificial Lift Surveillance Engineer

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Artificial Lift Surveillance Engineer

Houston - United States

The ALSC (Artificial Lift Surveillance Center) Surveillance Engineer proactively oversees the wells and Artificial Lift System behavior under his/her area responsibility and connection to the Real-Time system/s. He/She reports any observed anomaly and makes recommendations to solve them. The work schedule is 12x7 (12 hours a day, 7 days a week) followed by a 7-day off period between shifts.The position reports directly to ALSC Manager and has a strong communication and collaboration with Application Engineers (AEs), Customer Engagement Coordinators (CECs), Sales Team and Clients.

Role and responsibilities:

System set up and Maintenance


Ensure that the wells are commissioned properly and have communication as soon as they are created, as per the First Time Commissioning Procedure.
Manage user accounts
Setup and manage alarms and notifications in LiftWatcher in coordination with the corresponding AE or Account Manager
Maintain LDAP “LiftWatcher Primary Contacts” list of approvers for countries in his area
Follow up with AEs, ProSer, InTouch for non-communicating wells
Connectivity hardware Inventory, Installation forecast and availability
Give support on well connectrf to the system when needed


Diagnostic and Well Evaluation


Perform well surveillance by responding to appropriate alarms and well events, notify AE, Account Manager and/or client as appropriate
Establish a baseline for system performance. Generate alerts to highlight potential problems and opportunities and follow up with AEs and clients via emails and phone calls
Follow well alarms and identifying relevant trend
Ensure relevant events are logged in QUEST and LiftIQ with actions to the corresponding GeoMarket/GeoUnit field/Product Line responsible
Perform pump diagnostics when needed
Deliver email alerts or notification to report: problems, opportunities, changes
Generate and deliver Well status daily/ weekly/ monthly report for each well, and other KPI reports for the various clients as per agreements
Follow Up with AEs and clients about opportunities for production improvement identified through the pump and/or reservoir diagnostics, on monthly/ quarterly Quality meetings.


Internal and external reporting


Present and explain reports to Artificial Lift AEs / Clients
Participate in PTA analysis and report
Prepare both technical and marketing presentations


Single point of contact and Business Representative


The main point of contact for the clients, sending notifications and reports, presenting & explaining reports results, training in the use of the applications, or any other issue related to the system
Generate Real-Time business best practices, case studies, and papers
Act as point of contact to implement support for new RTUs and their Field Test
Ensure accurate tracking of revenue from LiftWatcher service
Contact for Real-Time related cross Product Line activities
Gather and transmit requirements for system issues, bug, and needed enhancements, especially capturing client’s needs and requests


QHSE


Conduct quarterly QUEST reports and action items review
Conduct monthly/quarterly Service Quality meetings
Update legal and technical documentation to comply with local needs/regulations
Comply with all the Schlumberger Quality, Health, Safety, and Environment policies and standards in order to ensure a safe workplace and deliver high-quality products
Comply with SQ reporting objectives for RT ALSC


Others


Mentoring Junior Surveillance Engineers and Technicians working in ALSC
Support sales teams in preparation of LiftWatcher and Real-Time services Technical and Commercial section of proposals, for individual sites or tender packages


Qualifications and Experience:


Education: BSc/MSc degree in Engineering
Previous Experience and Competencies: At least 3 years’ experience in ESP field service operations and 1-year ALS application engineering or DIFA experience, technical sales/business development. Completed the Artificial Lift Training program and proficient with AL Design and Diagnostics, particularly Electrical Submersible Pumps: down-hole and surface equipment, and its affinity laws. Or Technical Sale profile with a solid understanding of well inflow-outflow concepts
Special Training: LiftWatcher, LiftIQ, MS Access Database, and SharePoint, DesignPro Diagnostics, Application Engineering, ESP-Production Engineering, Soft Skills (leadership, technical communication, and presentation)
Competencies to be kept current
Proficient with down-hole sensor technology and field operations parameters, well tests, others
Able to work 12 hours shift constantly and rotate between dayshift and nightshift.
Able to discuss with clients in production and reservoir terms
Understands how RT data flows and is able to communicate with ProSer and the AEs in system technical subjects
Good personnel management, mentoring and coaching skills
Candidates must be able to legally work and reside in the US, without sponsorship.


Schlumberger is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.

Schlumberger is a VEVRAA Federal Contractor- priority referral Protected Veterans requested.

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