Help Desk - Systems Engineer

Profile

,AnswerValue:u003cspan style=font-size:11pt\u003eu003cspan style=line-height:107%\u003eu003cspan style=font-family:Calibri,sans-serif\u003eLandry’s has an open position for au0026nbsp;u003cbu003eHelp Desk -u003c/bu003eu0026nbsp;u003cbu003eSystems Engineeru0026nbsp;u003c/bu003eat our Corporate Headquarters in the Galleria area of Houston, TX.u0026nbsp; We need high caliber, experienced individuals to join our organization. If your skills and talents are a match for our needs, we can open the door to career opportunities!u003cbru003eu0026nbsp;u003cbru003eu003cbu003eSUMMARYu003c/bu003e:u003cbru003eThe Help Desk -u0026nbsp;Systems Engineer will work pro-actively to solve hardware and software trouble- shooting problems that originate from restaurant, corporate and regional office users.u003c/spanu003eu003c/spanu003eu003c/spanu003eu003cbru003eu003cbru003eu003cspan style=font-size:11pt\u003eu003cspan style=line-height:107%\u003eu003cspan style=font-family:Calibri,sans-serif\u003eHelp Desk System Engineers will work a hybrid remote from home schedule following successful completion of training.u003cbru003eu0026nbsp;u003cbru003eu003cbu003eESSENTIAL DUTIES AND RESPONSIBILITIES:u003c/bu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003culu003eu003cli style=margin-bottom:11px\u003eu003cspan style=font-size:11pt\u003eu003cspan style=tab-stops:list .5in\u003eu003cspan style=line-height:107%\u003eu003cspan style=font-family:Calibri,sans-serif\u003eProvide direct problem resolution of hardware and software issues to over 500 restaurantsu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=margin-bottom:11px\u003eu003cspan style=font-size:11pt\u003eu003cspan style=tab-stops:list .5in\u003eu003cspan style=line-height:107%\u003eu003cspan style=font-family:Calibri,sans-serif\u003eProvides Desktop support of hardware and software issues of corporate employeesu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=margin-bottom:11px\u003eu003cspan style=font-size:11pt\u003eu003cspan style=tab-stops:list .5in\u003eu003cspan style=line-height:107%\u003eu003cspan style=font-family:Calibri,sans-serif\u003eProvide after-hours on-call system support on a rotating basisu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=margin-bottom:11px\u003eu003cspan style=font-size:11pt\u003eu003cspan style=tab-stops:list .5in\u003eu003cspan style=line-height:107%\u003eu003cspan style=font-family:Calibri,sans-serif\u003eWork on miscellaneous projects that arise by request of other departments within the companyu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=margin-bottom:11px\u003eu003cspan style=font-size:11pt\u003eu003cspan style=tab-stops:list .5in\u003eu003cspan style=line-height:107%\u003eu003cspan style=font-family:Calibri,sans-serif\u003eStay abreast of new technology as it relates to company systemsu003cbru003eu0026nbsp;u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003c/ulu003eu003cbu003eu003cspan style=font-size:11.0pt\u003eu003cspan style=line-height:107%\u003eu003cspan style=font-family: calibri,sans-serif=\u003eQUALIFICATIONSu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/bu003eu003cspan style=font-size:11.0pt\u003eu003cspan style=line-height:107%\u003eu003cspan style=font-family: calibri,sans-serif=\u003e:u0026nbsp; Excellent communication skills.u0026nbsp; Must be able to work in a fast-paced, multi-tasking hands-on environment.u0026nbsp; Ability to establish and maintain a positive and professional working relationship with corporate and restaurant employees.u0026nbsp; Requires a good working knowledge of Computer systems (Software and Hardware), Network and POS systems (desired),u0026nbsp; customer support experience; professional communication skills; high degree of customer service urgency and responsiveness.u003cbru003eu0026nbsp;u003cbru003eu003cbu003eEDUCATION / EXPERIENCE:u0026nbsp;u003c/bu003eCollege degree is preferred plus 3 or more years of help desk experienceu003c/spanu003eu003c/spanu003eu003c/spanu003eu003cbru003eu003cbru003eu003cbru003eu003cspan style=font-size:6px;\u003eu003cspan style=COLOR: black\u003eu003cfont style=FONT-FAMILY: arial, sans-serif; size: undefined\u003eu003cfont style=FONT-SIZE: 12pt\u003e#LI-JG1u003c/fontu003eu003c/fontu003eu003c/spanu003eu003c/spanu003e,

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