Lead Demand amp Portfolio

Profile

Description

The Lead, Demand and Portfolio Management collaborates with the business portfolio team to align the IT portfolio and demand for the Customer Experience Center Platform (CECP). The Lead, Demand and Portfolio Management manages program/project portfolios and roadmap. Works on problems of diverse scope and complexity ranging from moderate to substantial.

Responsibilities

The Lead, Demand and Portfolio Management organizes and prioritizes projects and programs based on IT Strategy, strategic roadmap, available and prioritized budgets, changes schedules and ensures that the appropriate financial and organizational support is being allocated in support of those goals. Advises executives to develop functional strategies (often segment specific) on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, Uses independent judgment requiring analysis of variable factors and determining the best course of action.

Required Qualifications


Bachelor's degree
Cloud Technology Implementation experience
3 or more years of program management experience
2 or more years of Agile Project Experience
Ability to manage multiple tasks and deadlines with attention to detail
Ability to communicate effectively and deliver presentations to senior leaders
Advanced experience leading special projects and producing metrics, measurements and trend reports
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Experience with IT financial management


Preferred Qualifications


MBA or other Advanced Degree
Previous experience in telecom, contact center or software industries
CaaS Large Project/Program Management Experience
Possess a solid understanding of operations, technology, communications and processes
Possess a solid understanding of SaFe Agile processes and Agile portfolio planning
Familiarity with collaboration tools such as Microsoft Teams
Six Sigma certification
PMP certification
Demonstrated ability to run large scale, highly visible programs with responsibility for multiple project teams
LEAN portfolio experience


Additional Information

Scheduled Weekly Hours

40

Company info

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