Director Boot Camp Admissions

Profile

What We’re Looking For:
The Director, Bootcamp Admissions is a highly visible role within 2U managing teams of 6-8
managers of Admissions. The desired candidate will supervise teams across admissions servicing multiple universities. The Director will serve as the strategic and operational champion to drive great outcomes for prospective students. This role will oversee these multiple program teams with oversight of their responsibility for the prospective student application process. The Director will coach their teams in regard to the applicant and student experience regarding a combination of high touch customer service and data driven decision making.
The Director will be an instrumental member of the Student Engagement leadership team
responsible for managing the admissions process across multiple teams, programs
and university partnerships. In collaboration with other Directors, this position will create and implement policies, processes and strategic engagements designed to foster success through the admissions process, while fully supporting our university partners.
Responsibilities Include, But Are Not Limited To:
Providing direct management and ongoing support to internal Admissions in an organization highly supportive of professional development and expectations of the highest accountability.
Collaborate with matrix stakeholders such as Marketing, Program Leaders, Field Ops, and University Operations.
Management as a point of escalation from the first line manager who directly oversees admissions counselors to identify opportunities across the portfolio surfaced in individual programs.
Create admissions policies and processes and policies and ensure consistent operation of the same so that they increase efficiency without sacrificing the student experience.
In partnership with fellow leadership and 2U Talent Management, implementing strategies to positively impact key metrics, i.e. the prospective student engagement funnel conversions.
Maintaining accountability for multiple programs’ performance including budget development and oversight, hiring, and talent management.
Collaborating directly and regularly with university partners and 2U leadership regarding current and future program performance with a focus on student experience, student outcomes and program completion. Identifying risks to program objectives and recommending mitigation plans to promote the programs’ success.
Managing multiple programs’ managers and staff to provide proactive and comprehensive“white glove” customer service.
Identifying opportunities for improvement within assigned programs.
Thinking creatively and working collaboratively with 2U departments to launch and drive new initiatives from inception to implementation.
Acting as a liaison between University Partners’ mid and senior level teams and 2U functions, including technology, content, privacy, finance, compliance, and others.
Along with the Data Science and Operations teams, interpreting and synthesizing data and reports to drive operational change and overall program improvement.
Identifying, creating, and implementing efficiencies across the department.
Things That Should Be In Your Background:
Bachelor’s degree required, Master’s degree preferred
5 - 7 years’ experience directly related to the duties and responsibilities specified
3 - 5 years’ experience directly managing employees; experience managing managers highly preferred
Strong customer service background required
Ability to work with a diverse team in a fast-paced environment
Focused on achieving defined results, and exceeding goals and objectives
Excellent relationship management skills
Strong attention to detail, adherence to deadlines, and excellent follow through
Ability to think critically and identify potential issues before they arise
Excellent interpersonal and oral and written communication skills required
Excellent listener balanced with ability to challenge colleagues constructively and stimulate the thinking of others
About 2U Inc. (NASDAQ: TWOU)
2U is comprised of 3 lines of business: Graduate Degree Programs, Short Course, and Boot Camps. Going beyond traditional learning management systems, we use tech, people, and data to help top universities and enterprise organizations transform in the digital era—and eliminate the back row in higher ed. We support lifelong learning which means thinking beyond a single degree. It means finding ways for students to gain the skills they need to change careers, evolve their expertise, and meet the challenges of the changing world head-on. We help our partners fill those needs—developing new digital education technologies and offerings capable of supporting students at different points in their lives. Whether they need a simple refresher, to learn something new, or to change their career trajectories completely, our partners are there to help them succeed. Together with our partners, 2U has positively transformed the lives of more than 275,000 students and lifelong learners.
2U Diversity and Inclusion Statement
At 2U, we are committed to creating and sustaining a culture that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities of our employees. We strive to offer a workplace where every employee feels empowered by the ways in which we are different, as well as the ways in which we are the same.
Benefits & Culture
Working at 2U means working with individuals that are passionate and mission driven. We collaborate on tough problems to deliver the best outcomes for our partners, students, and each other. You will find team members working together in our open office spaces, gathered in the kitchen grabbing a snack, or taking a break in our game rooms.
2U offers a comprehensive benefits package:
Medical, dental, and vision coverage
Life insurance, disability and 401(k)
Unlimited snacks and drinks
Generous paid leave policies including unlimited PTO
Additional time off benefits include: volunteer days, parental leave, and a company-wide winter break from Christmas through New Years!
In Colorado, the anticipated base salary for this role is $108,000. Note: The final compensation for this position may consider factors including the geographic location where the work is performed (candidate’s assigned office) and prior work experience of the candidate.
To learn more, visit 2U.com. #NoBackRow
Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay and dismissal.

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