Operations Specialist Express Drive

Profile

u003cpu003eAt **MEMBERS ONLY**SIGN UP NOW***., our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.u003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eWe’re looking for a talented Operations Specialist to help take Express Drive to the next level. In this role you would own the end-to-end change management process for a specific product vertical, performing readiness for customer-facing teams. You would serve as the SME in this product vertical and support the XD business with operational initiatives that improve the internal and external experience.u0026nbsp; If you thrive in a fast-paced environment and want to play a key role in contributing to the future of Express Drive, and **MEMBERS ONLY**SIGN UP NOW***. as a whole, we would love to meet you!u003c/spanu003eu003c/pu003enu003ch1u003eu003cstrongu003eResponsibilities:u003c/strongu003eu003c/h1u003enu003culu003enu003cliu003eu003cspan style=font-weight: 400;\u003eLead operational initiatives in close partnership with a variety of cross functional teams (Design, Product, Eng, Biz Ops, Field organization).u0026nbsp;u003c/spanu003eu003c/liu003enu003cliu003eu003cspan style=font-weight: 400;\u003eProactively identify risks, and create mitigation strategies for new product and operational initiativesu0026nbsp;u003c/spanu003eu003c/liu003enu003cliu003eu003cspan style=font-weight: 400;\u003eDrive process and product improvements that enhance the end-to-end Express Drive experienceu0026nbsp;u003c/spanu003eu003c/liu003enu003cliu003eu003cspan style=font-weight: 400;\u003eExecutes deep dives and presents project-specific findings to cross-functional partners to help drive high impact decisionsu003c/spanu003eu003c/liu003enu003cliu003eu003cspan style=font-weight: 400;\u003eCommunicate program status and report on key performance indicators to Express Drive leadershipu003c/spanu003eu003c/liu003enu003cliu003eu003cspan style=font-weight: 400;\u003eReview vertical-specific internal comms and documentation prior to them being sent/publishedu0026nbsp;u0026nbsp;u003c/spanu003eu003c/liu003enu003cliu003eu003cspan style=font-weight: 400;\u003ePerform Ops QA for all external comms alongside Product Marketing and/or Data Science u003c/spanu003eu003c/liu003enu003c/ulu003enu003ch1 class=p1\u003eu003cstrongu003eExperience:u003c/strongu003eu003c/h1u003enu003culu003enu003cliu003eu003cspan style=font-weight: 400;\u003eExtremely process oriented, with experience simultaneously managing multiple complex projectsu0026nbsp;u0026nbsp;u003c/spanu003eu003c/liu003enu003cliu003eu003cspan style=font-weight: 400;\u003eComfort dealing with ambiguity and re-prioritizing work as objectives shiftu0026nbsp;u0026nbsp;u003c/spanu003eu003c/liu003enu003cliu003eu003cspan style=font-weight: 400;\u003eExperience with JIRA, or commitment to learningu0026nbsp;u003c/spanu003eu003c/liu003enu003cliu003eu003cspan style=font-weight: 400;\u003eAbility to analyze and understand data, communicating findings to a variety of audiencesu003c/spanu003eu003c/liu003enu003cliu003eu003cspan style=font-weight: 400;\u003eSuccessful track record of effectively building networks with cross-functional teamsu003c/spanu003eu003c/liu003enu003cliu003eu003cspan style=font-weight: 400;\u003eExcellent communication skills, both verbal and writtenu003c/spanu003eu003c/liu003enu003cliu003eu003cspan style=font-weight: 400;\u003eStrong bias for actionu003c/spanu003eu003c/liu003enu003cliu003eu003cspan style=font-weight: 400;\u003eCommitment to continual personal growth and developmentu003c/spanu003eu003c/liu003enu003c/ulu003enu003ch1 class=p1\u003eu003cstrongu003eBenefits:u003c/strongu003eu003c/h1u003enu003culu003enu003cliu003eGreat medical, dental, and vision insurance optionsu003c/liu003enu003cliu003eMental health benefitsu003c/liu003enu003cliu003eIn addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time offu003c/liu003enu003cliu003e401(k) plan to help save for your futureu003c/liu003enu003cliu003e18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligibleu003c/liu003enu003cliu003ePre-tax commuter benefitsu003c/liu003enu003cliu003e**MEMBERS ONLY**SIGN UP NOW***. Pink - **MEMBERS ONLY**SIGN UP NOW***. team members get an exclusive opportunity to test new benefits of our Ridership Programu003c/liu003enu003c/ulu003enu003cpu003eu003cemu003eu003cspan style=font-weight: 400;\u003e**MEMBERS ONLY**SIGN UP NOW***. is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. **MEMBERS ONLY**SIGN UP NOW***. does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. **MEMBERS ONLY**SIGN UP NOW***. also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, **MEMBERS ONLY**SIGN UP NOW***. will also consider for employment qualified applicants with arrest and conviction records.u003c/spanu003eu003c/emu003eu003c/pu003e}

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