Senior Director Head of Product Development Infrastructure and Operations

Profile

Senior Director, Head of Product Development, Infrastructure and Operations
Duties: Lead all ATM capital projects globally including ongoing delivery of Global ATM Product Roadmap that aspires to provide modern ATM Functionality, develop new services (i.e. Contactless), continually enhance our ATM Locator too and deliver ongoing System Enhancements to ensure competitive and best in class **MEMBERS ONLY**SIGN UP NOW***. / PLUS ATM network solutions for clients. Lead new Infrastructure related initiatives (i.e., EMV, Contactless acceptance, Tokenization, PIN change, Image deposits, etc.) and ensure network optimization by addressing maintenance and processing issues. Lead cross functional groups and IT to develop business requirements and ensure projects are shepherded through the capital planning process to client implementation and then tracking of usage (post implementation). Ensure the health and well-being of our global ATM Network from an Infrastructure perspective by working with IT and Client Support Services to facilitate, understand and resolve global client issues related to our ATM business (i.e., transaction quality, systematic billing errors, etc).. ATM Operations (Product Support): Lead team of 3 FTE’s to diagnose, recommend and develop process and product improvements to all operational aspects of the Global **MEMBERS ONLY**SIGN UP NOW***. / Plus ATM Network including:. Work with Global / Regional ATM product offices and client account teams to offer sales and client support on all ATM operational issues such as participation and implementation support for new services and capabilities (i.e., Plus Alliance, Deposits, PIN Change, etc).. Ownership of GAPP and recommending a new structure and plan that ensure a broader compliance effort focused on five distinct areas. This includes leading and encouraging her new team, of three FTE’s to diagnose, recommend and develop process and product improvements to our renewed GAPP and Global ATM efforts including accelerating adoption of our Global ATM services globally including:. Lead quarterly ATM CDF Client classifications for all US clients and delivery. Provide thought leadership, strategy development and creation of business case for new ATM opportunities at it relates to our ATM Locator, licensing, exception processing, billing, CPS, Global ATM Rules, PLUS Rules, bylaws and ATM guides. Ownership and oversight of all BAU activity including management of back office, billing, processing, and **MEMBERS ONLY**SIGN UP NOW***. / Plus rules related operational issues. Full ownership of Global ATM Locator Program including client interface, commercialization strategy, data repository, billing support and API delivery.

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