Voice and Data Operations Engineer - Houston TX

Profile

Texas, United States of America

Job Family Group:

Trading Jobs

Worker Type:

Regular

Posting Start Date:

November 19, 2020

Business unit:

Downstream

Experience Level:

Experienced Professionals

Job Description:

What is the role?

This role is part of the Shell Trading SOM’s Voice and Data Operations Support Team. The mission is to support daily run and maintain issues and projects relating to Trading Voice and Data infrastructure under the renewed model and vision.

The Voice and Data Operations Engineer is expected to be a Subject Matter Expert (SME) covering the application of telecommunications and network technology deployed across Shell Trading globally. This covers all Shell Trading location (offices, onshore plants, offshore plants, offices, trading floors, etc) and various types of projects including capital projects and IT projects. The Engineer is expected to have advanced skills with Checkpoint firewalls, Cisco Routers/switches, and site to site VPN knowledge. This role requires to support the Shell Trading Internet services for 1st to 3rd level support and MACD, requiring Bluecoat, Cisco, Checkpoint, Zscaler, IP routing (BGP,OSPF) and WCCP expertise.

In addition to Run and Maintain, the purpose of the Voice and Data Operations Engineer role is also to provide consultancy on Voice and Data aspects in large or small ITSO projects.

Responsibilities:


Providing Voice and Network Operations Support for the global Trading Voice and Data Infrastructure. (Incident, Problems and service now requests processing)
Act as the initial point of escalation for the Service Desk, providing guidance and assistance with BAU support tickets, escalating to the Senior Engineer and third-party suppliers where necessary
Provide 24X7 end to end support for a FERC restricted power plant telecommunications secure cell environment for 1st to 3rd level problem resolution.
Provide end to end support of the compliance Special voice environment for voice recording and turret phone infrastructure globally.
Support Windows physical and virtual Server, San, ESXi, Nice, Wordwatch,and Speakerbus technologies
Liaising with external vendors in restoration of Voice, data and security services Management of Risk and vulnerability Issues directly with Shell businesses to remediate Utilize various tools to monitor and resolve Voice and Network problems (Network Associates Sniffer, Solar Winds, HP Openview, Cisco Works, Fluke LAN meter, copper and fiber line testers
Be responsible for Speaker Bus, Nice Recording, Word Watch issues raised by traders.
Understanding of monitoring and troubleshooting tools to manage and report on the Telecommunications environment like Solarwinds, Opnet, Wireshark etc.
Resolve incidents related the Voice and Data for the trading network globally. Support any projects related to Trading Voice and Data as the landscape SME.
Drive Incident/Problem resolution by assisting in key Voice and network operational activities in terms of delivery, fixes, and supportability with operations staff and/suppliers for high service tier business critical applications Ensure the various Voice and Network support suppliers perform within agreed service levels.
Assist in change ticket review/approvals/planning. Including launching new initiatives to ensure application stability following application releases
Ensure operation runbooks, support guidelines, and procedures are produced and maintained for use Ensure regulatory and compliance controls are embedded in landscape operations and assist with the collection of compliance data
Assist in representing the Downstream Services and Operations organisation towards the Downstream IT Business Managers for landscapes in scope sharing relevant information and managing priorities/escalations.
Coordination of Disaster Recovery (DR) plans and Test execution for the critical business applications within the landscape including maintaining the application and infrastructure landscape documentation on an annual basis, document failover process, criteria and timings
Act as the escalation point for Voice and Data Operation -related issues
Manage situation calls for Voice and Data business-critical applications and work with staff and suppliers to reach problem resolution
Document and action Root Cause Analysis steps following Major Problem
Reviews within the portfolio Represent the portfolio in Change Boards to ensure application stability during any infrastructure changes which may impact business-critical applications
Design and launch new continuous improvement initiatives within the portfolio base
Manage situation calls for business critical applications and work with staff and suppliers to reach problem resolution
Represent the portfolio in Change Boards to ensure application stability during any infrastructure changes which may impact business-critical applications
Design and launch new continuous improvement initiatives within the portfolio base. Manage the inventory and storage requirements of the voice and recording Assets.


Skills and Requirements:


Must have legal authorization to work in the US on a full-time basis for anyone other than current employer.
Minimum of 15 years experience in the Telecommunication industry
Associate degree in Information Technology or equivalent
Advance skills and knowledge in telecommunication devices


Company Description

Shell is a global group of energy and petrochemical companies with about 84,000 employees across more than 70 countries. We aim to meet the world’s growing need for more and cleaner energy solutions in ways that are economically, environmentally and socially responsible. We have expertise in exploration, production, refining and marketing of oil and natural gas, and the manufacturing and marketing of chemicals. As a global energy company operating in a challenging world, we set high standards of performance and ethical behaviors. We are judged by how we act and how we live up to our core values of honesty, integrity and respect for people. Our Business Principles are based on these. They promote trust, openness, teamwork and professionalism, as well as pride in what we do and how we conduct business. Building on our core values, we aspire to sustain a diverse and inclusive culture where everyone feels respected and valued, from our employees to our customers and partners. A diverse workforce and an inclusive work environment are vital to our success, leading to greater innovation and better energy solutions.

An innovative place to work

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

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DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, citizenship, genetic information or other protected status under federal, state or local laws. Shell is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability.

According to the United Nations, the global population could increase to more than 10 billion people. A key role for society – and for Shell – is to find ways to meet the growing demand for energy, with less carbon emissions. We need people who dare to think differently – to take part in developing tomorrow’s energy solutions today.

Company info

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