Engineer 2 Engineering Ops Cap Ops

Profile

**MEMBERS ONLY**SIGN UP NOW***. brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at **MEMBERS ONLY**SIGN UP NOW***..

Job Summary

The Capacity Operations Engineer is responsible for coordinating and prioritizing the full lifecycle of node level proactive and reactive capacity augments and Project Genesis for both field and headend. This Engineer works with both internal and external partners to ensure quality meets **MEMBERS ONLY**SIGN UP NOW***. standards while exceeding customer expectations and maintaining our competitive advantage on technology. Responsible for contributing in project teams, troubleshooting operational issues, providing technical solutions to operational problems, new product implementation, implementing existing products and services, and the overall upkeep and maintenance of designated areas of engineering. Acts in compliance with industry and Company technical requirements, standards, policies, and procedures. Works with moderate guidance in own area of knowledge.

Job Description

Core Responsibilities


Ability to fix and repair all but the most sophisticated issues. Performs maintenance activities with a minimum of supervision and guidance. Leads technical outage bridges and engages appropriate resources to drive issues to closure.

Acts as an advocate for Engineering Operations procedures, policies, and processes. Ensures projects and initiatives are adhering to Company standards.

Tracks and reports operational workflows; maintains records of results and feedback. Analyzes data and metrics, identifies problem areas, and provides actionable insight.

Acts as a technical resource in projects and initiatives and ensures successful project implementation.

Contributes to design considerations for new products or architectural changes to existing products.

Analyzes problems in design, configuration, data flow and data state within an overly complex multi-product provisioning system.

Performs routine maintenance tests for designated areas of engineering and ensures all maintenance is properly validated to minimize impact.

Provides training and guidance to less experienced team members.

Attains industry standard certifications and education.

Consistent exercise of independent judgment and discretion in matters of significance.

Regular, consistent, and punctual attendance. When needed to work nights and weekends, variable schedule(s), and overtime.

Other duties and responsibilities as assigned.


Employees at all levels are encouraged to:


Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them flawless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be hardworking learners, users and advocates of our groundbreaking technology, products, and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to innovative ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs, and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what is right for each other, our customers, investors, and our communities.


Disclaimer:


This information has been crafted to indicate the general nature and level of work performed by employees in this role. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.


**MEMBERS ONLY**SIGN UP NOW***. is an EOE/Veterans/Disabled/LGBT employer.

**MEMBERS ONLY**SIGN UP NOW***. is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, **MEMBERS ONLY**SIGN UP NOW***. also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years

Base pay is one part of the Total Rewards that **MEMBERS ONLY**SIGN UP NOW***. provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, **MEMBERS ONLY**SIGN UP NOW***. provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (****on our careers site for more details.

Company info

Sign Up Now - MiamiCrossing.com