Supervisor Network Maintenance - Houston TX

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Job Information
**MEMBERS ONLY**SIGN UP NOW***.
Supervisor, Network Maintenance - Houston, TX
in
Houston
Texas
**MEMBERS ONLY**SIGN UP NOW***. brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at **MEMBERS ONLY**SIGN UP NOW***..
Job Summary
Join **MEMBERS ONLY**SIGN UP NOW***. NBCUniversal West Division to deliver the best most innovative solutions technology has to offer. Seeking leaders in the Houston region to join the Network Maintenance team to help deliver a world class customer experience. Our priority is to deliver a reliable network for our customers every day, invest in our people through development, and lead the industry in innovation. Responsible for supervising and coordinating the daily activities of the Network Maintenance Technicians who optimize and maintain our expansive Hybrid Fiber-Coaxial (HFC) and fiber infrastructure. Embody and drive change Management. Develops strong, trusting relationships with each team member. Sets priorities for the team, works with employees to create motivating goals, assigns tasks and checks work performance at regular intervals. Establishes and implements procedures, performance standards and best practices. Develops and trains staff by identifying promising individuals ready to learn new skills, and/or are ready for new opportunities and roles. Resolves customer inquiries in an organized and timely fashion. Recognizes and celebrates strong individual and team performance. West Division Culture: 'Working Together To Win Together' is how we approach business every day.
Job Description
Core Responsibilities:
Empowers the team (of direct reports) to perform to the best of their abilities. Delegates duties and responsibilities to optimize team performance.
Plays a key role in Change Management communicating a clear vision to inspire the team and ensure successful and timely implementation.
Embodies our values focusing on team member development, provides timely feedback, coaches to performance excellence, and develops team norms and behaviors.
Enforces performance and safety standards and guidelines for Field Operations. Implements/monitors ongoing work safety programs in compliance with OSHA standards.
Analyzes operations and performances to assure operational efficiencies through productivity, quality control, customer satisfaction and trouble calls on installs.
Coordinates vehicle preventative and corrective maintenance.
Resolves customer complaints in a timely and professional manner.
Orders supplies and equipment and keeps accurate records.
Consistent exercise of independent judgment and discretion in matters of significance.
Works within manufacturer's rated weight capacity for all equipment, including but not limited to ladders and aerial lifts.
Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s), and overtime, as necessary.
Other duties and responsibilities as assigned.
Highly preferred experience:
Industry knowledge - Telecommunications, Cable, Fiber, HFC, Broadband, Radio Frequency (RF) experience but not required.
Proven leadership/management skills are also preferred.
Requirement - this role is an essential role; candidates must reside within 1 hour of the Houston office and be able to work nights and weekends as needed and on a 24/7 on-call rotation*
Physical requirements include lifting 70 LBs, carrying ladders, and working in adverse weather conditions.
Education
Associate's Degree
While possessing the stated degree is preferred, **MEMBERS ONLY**SIGN UP NOW***. also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
2-5 Years
Base pay is one part of the Total Rewards that **MEMBERS ONLY**SIGN UP NOW***. provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, **MEMBERS ONLY**SIGN UP NOW***. provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (****on our careers site for more details.

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