Technology Service Desk Analyst - Melbourne

Profile

Melbourne
Categories:
Technology
Service Desk Analyst
Join the Technology team of a leading international law firm
Key role in delivering IT support and expertise
Premium offices in Melbourne CBD location
Due to an internal secondment we’re now on the lookout for a Service Desk superstar with a commitment to excellence to join the Technology team of a premier law firm.
Who are we?
We are King & Wood Mallesons. The top tier international law firm, from Asia, for the world.
A firm born in Asia, underpinned by world class capability. With over 2000 lawyers in 30 global locations, we draw from our Western and Eastern perspectives to deliver incisive counsel.
Our unique firm was born out of a big idea – that the world needs a firm like us. A firm that can bridge East and West and create a new standard of world-class legal services. A firm that attracts clients and talent with borderless ambitions. To become the leading top tier international law firm from Asia, for the world. Our clients need a top tier firm in the region who can match deep local understanding with a world-class platform. That's us. That's KWM.
We are driven by a simple purpose – to use our mastery of the law for the lasting prosperity of our clients, people and communities. It’s why we exist. It’s why we are KWM.
Everything we do is grounded in a set of core principles which guide the way we operate as a leading international firm – how we enable our clients to succeed; how we grow our people to be their best and how we support our communities to thrive.
Empathy
Betterment
Quality
Generosity
Clarity
Creativity
Trust
Dynamism
About the role
Due to an internal staff secondment, we now have a 12 month contract opportunity available in Melbourne Service Desk team. The main focus of this role is to provide high quality technical support to all King & Wood Mallesons Partners and staff - you will the first port of call for any customer enquiries and problems relating to technology.
This is a highly customer service focused environment and support is given both over the phone and in person – a helpful and friendly approach along with an excellent phone manner will set you up for success.
Key functions of the role include:
Taking first line calls from partners and staff and troubleshooting issues to come to a timely and effective resolution
Logging tickets and managing them effectively
Providing hardware support, application support and audio-visual support
Setting up and configuring new software and hardware, ensuring 100% functionality
Relocation and setting up of IT equipment and ensuring that assists are managed accurately
The role is a 12 month contract position with 8 hour shifts between 7:00am – 7.30pm. Flexibility with regard to after-hours and weekend work is required.
What experience are we looking for?
This is a fantastic opportunity to work in an energetic and dynamic environment, within a professional and supportive team. To be successful in the role, you will possess the following essential skills and experience:
Minimum 2 years’ experience in a similar Service Desk or Help Desk role, providing Level 1/2 support
Working knowledge and experience of Windows 10 and Office 2019/ Microsoft 365
Excellent communication skills and the ability to develop rapport with both internal and external clients, both in person and over the phone
Hardware and software troubleshooting experience
Possession or progression towards ITIL v3 or v4 certification or a Microsoft certification is desirable.
Experience in collaborative team environments with a team-player approach and a can do attitude
You will be passionate about delivering high quality IT support to your clients and be willing to further develop your technical knowledge and skills
Exposure to a legal or professional services environment will be highly regarded.
Why work with us?
We want to be the law firm clients love to work with and a great place to work and grow for our people. It’s important to us and our clients that you our people find working at KWM an enjoyable and rewarding experience.
We know our people value flexibility around when and where they work. So we are committed to offering a more adaptable way to work, we call this Agile Working.
Growth conversations and real-time feedback is also a priority. So whether it’s more targeted and meaningful conversations around professional and personal development, regular feedback, coaching or developing infrastructure, we want to help our people grow.
What else we’ll offer
Formal and informal flexible working patterns and leave arrangements
Holistic wellbeing programs to support mental and physical health, including access to a broad range of mental health resources, gym memberships, flu vaccinations and skin cancer checks
Mobility around our network when opportunities arise
Access to a large range of learning and development opportunities
A detailed framework to support working parents in balancing their personal and professional priorities
Corporate discounts on health and general insurance, superannuation advice and other products and services
Opportunities to participate in a wide range of pro-bono and community impact programs, and inclusion networks
How to apply
Please apply by selecting the apply now link below and completing an online application form.
All job applications must be submitted through
kwm.com
, Seek, LinkedIn or an authorised agency, applications through any other third-party websites will not be accepted.
For further information on this role, please contact Renee Wigan at ****
King & Wood Mallesons is an equal opportunity employer and is committed to principles of diversity and inclusion. Applications from people of Aboriginal and Torres Strait Islander descent are encouraged.

If you are not an Australian citizen or permanent resident, you must hold all visas and other approvals necessary for you to work for the firm in Australia.
Agencies - please note that we are not currently accepting applications from agencies for this role.

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